Ostrava (XJV-Ostrava Central Train Station) - 29 min walk
Ostrava Central Station - 29 min walk
Airport shuttle (surcharge)
Area shuttle (surcharge)
Restaurants
Čerstvý Boby - 3 min walk
Coffeeshop U Cerneho stromu - 5 min walk
PetPunk - 4 min walk
Stodolni - 4 min walk
V Zahradní - 3 min walk
About this property
Mercure Ostrava Center Hotel
Located near a train station, Mercure Ostrava Center Hotel is a great choice for a stay in Ostrava. Guests can indulge in massages and enjoy international cuisine at Janak Restaurant, which is open for breakfast, lunch and dinner. Other highlights include a bar/lounge, a 24-hour health club and a 24-hour fitness centre.
Languages
Czech, English, Polish
At a glance
Hotel size
139 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in/out available
Check-out time is noon
Contactless check-out
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Children (18 years old and younger) are not allowed
Pets
Pets allowed (dogs and cats only, 2 total)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Uncovered on-site self-parking (CZK 380 per night)
Wheelchair-accessible parking on site
On-site parking is limited
Height restrictions apply for on-site parking
Transfers
Airport shuttle on request (available 24 hours a day)*
Off-site
Area shuttle*
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
Restaurant
Bar/lounge
Coffee shop
Barbecue grills
Room service (limited hours)
Snack bar/deli
Working away
Business centre
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Bike hire
Facilities
ATM/banking
Safe-deposit box at front desk
Terrace
24-hour health club
Spa services
Sauna
At least 80% of food locally sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
At least 10% of profits reinvested in community and sustainability
At least 80% of lighting from LEDs
Comprehensive food waste policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Wheelchair-accessible bathroom dressing table
Lift
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Accessible airport shuttle
Handrails in hallways
Handrails in stairwells
Raised toilet seat
Bathroom emergency pull cord
Step-free path to entrance
Room amenities
Be entertained
LCD television
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Blackout curtains
Soundproofed rooms
Turndown service
Bed sheets provided
Freshen up
Eco-friendly toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
LED light bulbs
Water-efficient showers only
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Dining
Janak Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: CZK 45.00 per person, per night. This tax does not apply to children under 18 years of age.
Destination fee: CZK 45 per person, per night. This fee does not apply to children under 18 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately CZK 400 per person
Airport shuttle service is offered for an extra charge of CZK 900 per vehicle (one-way. Maximum occupancy 4)
Local area shuttle service is offered for an extra charge
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of CZK 500 per pet, per night
Parking
Uncovered self-parking costs CZK 380 per night
Parking height restrictions apply
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Mercure Hotel Ostrava Center
Mercure Ostrava Center
Mercure Ostrava Center Hotel
Mercure Ostrava Center
Mercure Ostrava Center Hotel Hotel
Mercure Ostrava Center Hotel Ostrava
Mercure Ostrava Center Hotel Hotel Ostrava
Frequently asked questions
Does Mercure Ostrava Center Hotel offer free cancellation for a full refund?
Yes, Mercure Ostrava Center Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure Ostrava Center Hotel?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of CZK 500 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Mercure Ostrava Center Hotel?
Yes. Self-parking costs CZK 380 per night. Parking spaces may be limited.
Is an airport shuttle service offered by Mercure Ostrava Center Hotel?
Yes, an airport shuttle is available. The charge is CZK 900 per vehicle one-way.
What are the check-in and check-out times at Mercure Ostrava Center Hotel?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Mercure Ostrava Center Hotel?
No, this hotel doesn't have a casino, but Casino Ostrava (8-min walk) is nearby.
What is there to do at Mercure Ostrava Center Hotel and nearby?
Mercure Ostrava Center Hotel has a 24-hour health club and a sauna.
Are there restaurants at or near Mercure Ostrava Center Hotel?
Yes, Janak Restaurant offers international cuisine.
What's the area around Mercure Ostrava Center Hotel like?
Mercure Ostrava Center Hotel is in Ostrava City Centre, a short 3-minute walk from Ostrava Museum and 8 minutes' walk from Casino Ostrava.
Mercure Ostrava Center Hotel Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
26 Dec 2024
Oleksandr
Oleksandr, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 Dec 2024
Pavel
Pavel, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
30 Sept 2024
Kristina
Kristina, 1-night trip
Verified Expedia guest review
10/10 Exceptional
8 Sept 2024
Keith
Keith, 5-night business trip
Verified Hotels.com guest review
8/10 Very good
8 Sept 2024
Verified traveller
4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
17 Aug 2024
Kristina
Kristina, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 Jul 2024
Piotr
Piotr, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
13 Jul 2024
Shane
Shane, 7-night business trip
Verified Hotels.com guest review
10/10 Exceptional
3 Jul 2024
Taekyoung
Taekyoung, 2-night trip
Verified Hotels.com guest review
8/10 Very good
7 Jun 2024
Very friendly staff, restaurant with excellent food. Brekfest ok.
The big minus for the key card system - the worse I’ve ever used.
Bozena
Bozena, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 Jun 2024
great location
high quality experience
William
William, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
7 May 2024
Einar Hrafn
Einar Hrafn, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
8 Apr 2024
DONGHUN
DONGHUN, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Apr 2024
Hyun jun
Hyun jun, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
4 Jan 2024
Property condition and facilities requires improvement.
Michal
Michal, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
3 Jan 2024
Aaron
Aaron, 4-night trip
Verified Orbitz guest review
8/10 Very good
15 Dec 2023
Michal
Michal, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
3 Dec 2023
.
Bartosz
Bartosz, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
28 Oct 2023
Wonderful staff. Some of the most friendly in the Czech Republic. I rarely dine in hotel restaurants but the deer filet in the Winestone restaurant was next level phenomenal. I will 100 percent stay here again if ever in Ostrava.
Andrea
Andrea, 1-night trip
Verified Expedia guest review
8/10 Very good
5 Oct 2023
PaUL
PaUL, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
7 Sept 2023
Convenient stay. Simple but comfortable. Clean. Amazing staff!
Charles
Charles, 1-night business trip
Verified Expedia guest review
8/10 Very good
26 Jan 2023
Good, but not great.
Small, odd shaped room with tiny, not always working TV. Bathroom was very nice. Can't say anything about restaurant, but staff was very friendly and helpful.