4/10 Fair
29 Aug 2024
1. reception people are rude and unattentive to the guests. They booked us a "room" outside the hotel and we discovered it was in the stuff quarter. the room was very very smelly and dirty. Another room was offered; however, they requested an additional 100 euros per night. it was a small noisy room. Their 'explanation' was "you have booked only yesterday, so what do you expect?". shocking. these words were said by the reception man and its manager, more than once. after asking for explanations we were told that Expedia did not manage the rooms and the hotel management assigned the rooms as they wanted. they also said that Expedia is incorrect with the information they provided. I find it untrue and ridiculous
2. even though it's clearly stated there is free parking of the hotel and lots of parking in the street next to the hotel, it was not true. Unfortunately, it took us 40 min to find parking and we needed to change a parking ticket every 6 hours. it is only after one of the hotel staff moved his car - we managed to park next to the hotel.
3. they didn't alert that the location is right next to the railway, and the train comes many times an hour. noisy and really bothering
4. the lift is dangerous and makes loud noises - like drilling, it's not nice in the lift especially if you have a room next to the lift.
We don't recommend this hotel that somehow is unjustifiedly rated as a 4-star hotel and twe were glad to leave the horrible, dirty, unfriendly, musty place.
jeremy
jeremy, 2-night romance trip
Verified Expedia guest review
