6/10 Good
4 Nov 2024
Great location - improvement to service needed
Really liked the balcony and the location, and the flexibility of the late check-in, those were great.
Not so great:
- Information provided at check-in by staff, particularly around the opening times of the hotel restaurant and room service, was poor
- No menus provided at all in the room for food provided by restaurant or roof top bar
- No room service in the evenings
- Restaurant does not open at lunch but still has restaurant lunch hours displayed which led to confusion
- Reservations for restaurant must be made day before or at the latest in the morning of the day of, no walk-ins, but was not informed of this at all (as this was during the business trip side of my travel, it meant I had to order Uber eats so as to not go hungry because I could not go outside the hotel due to work and there was also no room service available in the evening)
- Breakfast food quality was poor, very disappointing
- Given new towels that were dirty the night before check out
- One of the twin beds was really loud, squeaking quite badly and awakening person sharing room with
- Upon check out was told service charge tax had been calculated incorrectly and had to pay an extra €2 or so, that in itself wasn’t a problem, but when coupled with everything else that wasn’t great, this felt like adding insult to injury
I felt that for a four star hotel, my experience here was really lacking and I was left frustrated and dissatisfied.
Patricia
Patricia, 5-night business trip
Verified Hotels.com guest review
