This isn’t a 4* hotel on any scoring system I’ve ever seen. The decor is antiquated with noisy floors, thin walls, stained dirty carpets. Don’t expect any robes, slippers, toiletries, etc.
The reception isn’t available consistently and charges your card on file with hotels.com rather than giving you an option to pay upon check in or check out - sure, it’s convenient, but it’s not what you agree to on booking. I only found out they did this when I tried to pay at check out, assuming they’d incorrectly left me a note saying it was fully paid. More on the notes below..
They love to use print outs - great for the environment - including entering your room during your stay to leave pages of notes on your unmade bed to tell you they’re understaffed and couldn’t clean your room (but are offering 7£ in the bar in return…less than half the price of breakfast). Why not just tell people at check in rather than entertain their space for evidently no reason?
The only selling point is that it’s on the water, but if you don’t pay the large fee to have the view.. enjoy the pipes out your window!