All were very helpful, price was excellent and as advertised, and the staff ensured our family had 3 rooms together despite last minute reservations. I certainly recommend this and it was a perfect solution for us pre-cruise; wonderful and reasonably-priced restaurants including an excellent beer and burger place next door, and the beautiful town square, shopping, and a Roman Theater all only steps away, and a short (300M?) walk to the cruise terminal. The area near cruise terminals can sometimes be dicey in the US, but Trieste is beautiful! Only minor drawback was no real view from the room (didnt matter to us) and a brief confusion at checkin since the front desk was actually located in a hotel just across the street (at Grand Hotel Duchi Daosta, think owned by the same family). Complimentary non-alcoholic minibar is a nice touch. Beautiful modern rooms, very helpful and friendly staff.