Hotel Puerto Palace, Tenerife: Info, Photos, Reviews

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Family-friendly hotel in Puerto de la Cruz with restaurant and pool bar

Choose dates to view prices

Dates

December 2024

January 2025

2 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Connecting rooms available

Free parking

Free breakfast

Spa

Main amenities

Daily housekeeping
Near the beach
Restaurants and bar/lounge
2 outdoor pools and 2 hot tubs
Outdoor tennis court
Fitness centre
Sauna
Children's pool
Pool bar
Spa services
Babysitting
Business centre

For families

Babysitting (surcharge)
Children's pool
Playground on-site
Connecting/adjoining rooms available
Television
Garden

includes taxes & fees

6 Jan - 7 Jan 2025

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 22 of 22 rooms

Down duvets, minibar, desk, blackout curtains

Standard Single Room

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Blackout curtains

Down duvet

20 sq m
Sleeps 1
1 Single Bed

Standard Triple Room

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout curtains

Down duvet

Hairdryer

32 sq m
Sleeps 3
1 King Bed and 1 Large Single Bed OR 3 Large Single Beds

Economy Triple Room

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Blackout curtains

Down duvet

Sleeps 3
1 King Bed

Standard Double Room

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Blackout curtains

Down duvet

32 sq m
Sleeps 3
1 King Bed OR 2 Large Single Beds

Economy Double Room (2 adults + 1 child)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout curtains

Down duvet

Hairdryer

Sleeps 2
1 King Bed

Family Room (2 adults, 2 children)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout curtains

Down duvet

2 bedrooms

Sleeps 4
1 King Bed and 2 Large Single Beds

Family Room (3 adults and 1 child)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout curtains

Down duvet

2 bedrooms

Sleeps 4
1 Queen Bed and 2 Single Beds

Double Room Single Use

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout curtains

Down duvet

Hairdryer

32 sq m
Sleeps 1
1 King Bed OR 2 Single Beds

Standard Single Room, Sea View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout curtains

Down duvet

Hairdryer

Sea view
Sleeps 1
1 Single Bed

Standard Single Room, Pool View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout curtains

Down duvet

Hairdryer

Sleeps 1
1 Single Bed

Double Room Single Use, Pool View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout curtains

Down duvet

Hairdryer

32 sq m
Sleeps 1
1 King Bed OR 2 Single Beds

Economy Double Room

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout curtains

Down duvet

Hairdryer

Sleeps 2
1 King Bed

Double Room Single Use, Sea View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout curtains

Down duvet

Hairdryer

32 sq m
Sleeps 1
1 King Bed OR 2 Large Single Beds

Family Room (3 adults)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout curtains

Down duvet

2 bedrooms

Sleeps 3
1 King Bed and 2 Large Single Beds

Double Room, Pool View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Blackout curtains

Down duvet

32 sq m
Sleeps 3
1 King Bed OR 2 Large Single Beds

Double Room, Sea View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Blackout curtains

Down duvet

32 sq m
Sleeps 3
1 King Bed OR 2 Large Single Beds

Triple Room, Sea View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout curtains

Down duvet

Hairdryer

32 sq m
Sleeps 3
1 King Bed and 2 Large Single Beds OR 3 Large Single Beds

Triple Room, Pool View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout curtains

Down duvet

Hairdryer

32 sq m
Sleeps 3
1 King Bed and 1 Large Single Bed OR 3 Large Single Beds

Double Room, Pool View (2 adults and 1 child)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Blackout curtains

Down duvet

32 sq m
Sleeps 3
1 King Bed OR 2 Single Beds

Double Room, Sea View (2 adults and 1 child)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Blackout curtains

Down duvet

32 sq m
Sea view
Sleeps 3
1 King Bed OR 2 Large Single Beds

Standard Room (2 adults and 1 child)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Blackout curtains

Down duvet

32 sq m
Sleeps 3
1 King Bed OR 2 Large Single Beds

Family Room (4 adults)

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Blackout curtains

Down duvet

2 bedrooms

Sleeps 4
1 Queen Bed and 2 Large Single Beds

Similar properties

Pool

Free breakfast

Free parking

Free WiFi

includes taxes & fees

6 Jan - 7 Jan 2025

About the area

c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400

What's nearby

Taoro Park - 7 min walk - 0.6 km
Plaza del Charco - 14 min walk - 1.2 km
Loro Park - 3 min drive - 2.4 km
Lago Martianez Swimming Pools - 3 min drive - 1.9 km
La Paz Lookout - 4 min drive - 2.8 km

Getting around

Santa Cruz de Tenerife (TFN-Tenerife North) - 29 min drive
Tenerife (TFS-Tenerife South) - 69 min drive

Restaurants

‪Casa Mel - ‬10 min walk
‪Tasca el Olivo - ‬11 min walk
‪Restaurante-Pizzeria Don Camilo - ‬13 min walk
‪Blanco Bar - ‬11 min walk
‪Alberto's Bar - ‬4 min walk

About this property

Hotel Puerto Palace

Enjoy your visit to Puerto de la Cruz with a stay at Hotel Puerto Palace. Guests can indulge in massages or manicures and pedicures, then grab a bite to eat at the restaurant. Other highlights include 2 outdoor pools, a poolside bar and a fitness centre. Fellow travellers say good things about the helpful staff and overall property condition.

Languages

English, French, German, Italian, Portuguese, Spanish

At a glance

Hotel size

- 314 rooms
- Arranged over 4 floors

Arriving/Leaving

- Check-in start time: 4:00 PM; check-in end time: midnight
- Contactless check-in and check-out are available
- Minimum check-in age – 18
- Check-out time is noon
- Contactless check-out

Special check-in instructions

- Front desk staff will greet guests on arrival

Required at check-in

- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- Babysitting*

Pets

- Pets not allowed

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Free on-site self-parking
- On-site parking is limited

Other information

- Smoke-free property

Property amenities

Food and drink

Free buffet breakfast each morning 7:30 AM–10:30 AM
Restaurant
Bar/lounge
Poolside bar
Coffee/tea in a common area
Snack bar/deli

Travelling with children

Children's pool
Mini golf
Playground
Babysitting (surcharge)
Lifeguard on-site

What to do

Tennis
Fitness classes
Pilates classes
Basketball
Volleyball
Mini golf
Beach nearby
Hiking/biking trails nearby

Working away

Business centre
Meeting rooms
Computer station
Conference space (6458 square feet)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers
Pool umbrellas

Facilities

1 building/tower
Safe-deposit box at front desk
Garden
Terrace
Library
Television in common areas
Fitness centre
2 outdoor pools
Arcade/games room
Spa services
2 hot tubs
Outdoor tennis court
Sauna
Banquet hall
Reception hall

Accessibility

Lift

Room amenities

Be entertained

Television

Home comfort

Air conditioning
Minibar
Iron/ironing board (on request)

Sleep well

Down duvet
Blackout curtains
Soundproofed rooms
Bed sheets provided

What to enjoy

Balcony or patio

Freshen up

Shower/bath combination
Rainfall shower heads
Bidet
Free toiletries
Hairdryer
Towels

Stay connected

Desk
Free WiFi
Phone

Daily housekeeping
In-room safe (surcharge)
Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and manicures and pedicures.

Fees & policies

Optional extras

Safes in guest rooms can be used for EUR 2.50 per day

Children & extra beds

Babysitting is available for an extra charge
Rollaway beds are available for EUR 30.0 per day

Pool, spa, & gym (if applicable)

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

Also known as

Palace Hotel Puerto

Puerto Palace

Hotel Puerto Palace Tenerife/Puerto De La Cruz

Puerto Palace De La Cruz

Puerto Palace Hotel Puerto de la Cruz

Puerto Palace Hotel

Puerto Palace Hotel Puerto de la Cruz

Puerto Palace Hotel

Puerto Palace Puerto de la Cruz

Hotel Puerto Palace Puerto de la Cruz

Puerto de la Cruz Puerto Palace Hotel

Hotel Puerto Palace

Puerto Puerto De La Cruz

Puerto Palace

Hotel Puerto Palace Hotel

Hotel Puerto Palace Puerto de la Cruz

Hotel Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

Is there a pool at Hotel Puerto Palace?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Hotel Puerto Palace?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Puerto Palace?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at Hotel Puerto Palace?

Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.

Is there an on-site casino at Hotel Puerto Palace?

No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (3-min drive) is nearby.

What is there to do at Hotel Puerto Palace and nearby?

Practise your swing on the tennis courts. Additional recreation on-site includes fitness classes, basketball and Pilates. Enjoy a relaxing soak in one of the 2 hot tubs and an invigorating swim in one of the 2 outdoor swimming pools. Hotel Puerto Palace also has a sauna and a fitness centre, as well as an arcade and a garden.

Are there restaurants at or near Hotel Puerto Palace?

Yes, there's an on-site restaurant.

Does Hotel Puerto Palace have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Puerto Palace like?

Hotel Puerto Palace is a short 7-minute walk from Taoro Park and 12 minutes' walk from Risco Belle Aquatic Gardens.

Hotel Puerto Palace Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Good

8 Nov 2024

Dated hotel on outskirts of town.

The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.

Jane, 2-night trip

Verified Hotels.com guest review

10/10 Exceptional

11 Jul 2024

Anett, 10-night trip

Verified Hotels.com guest review

10/10 Exceptional

18 Jun 2024

Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment

Augustina, 4-night trip

Verified Expedia guest review

10/10 Exceptional

4 Jun 2024

Loved it!

Sigrún, 3-night trip

Verified Hotels.com guest review

10/10 Exceptional

15 Jan 2024

Hotel with a wonderful area inside!

Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.

9-night family trip

Verified Hotels.com guest review

10/10 Exceptional

10 Jan 2024

Feruz, 2-night trip

Verified Hotels.com guest review

8/10 Very good

23 Dec 2023

No so bad at all.

Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.

Jonas, 9-night trip

Verified Hotels.com guest review

10/10 Exceptional

21 Dec 2023

Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!

Emmanuel, 3-night trip with friends

Verified Expedia guest review

8/10 Very good

11 Dec 2023

Yevgeny, 9-night trip

Verified Expedia guest review

10/10 Exceptional

30 Oct 2023

Johannes, 1-night family trip

Verified Hotels.com guest review

10/10 Exceptional

20 Aug 2023

Good hotel, kids friendly

Xiaoyi, 12-night business trip

Verified Expedia guest review

8/10 Very good

28 May 2023

Noemi, 4-night trip

Verified Expedia guest review

10/10 Exceptional

16 May 2023

Jane, 1-night trip

Verified Hotels.com guest review

10/10 Exceptional

17 Apr 2023

John, 2-night trip

Verified Hotels.com guest review

10/10 Exceptional

27 Feb 2023

Brendon, 1-night trip

Verified Hotels.com guest review

10/10 Exceptional

8 Nov 2022

The ac control button is limited to four settings and the top setting is just ok.

Verified Expedia guest review

10/10 Exceptional

15 Oct 2022

Nice place

Jim, 1-night family trip

Verified Expedia guest review

10/10 Exceptional

10 Oct 2022

Great stay, looking forward to coming back.

The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.

Sebastián, 8-night trip

Verified Hotels.com guest review

6/10 Good

14 Aug 2022

Alberto, 8-night trip

Verified Hotels.com guest review

10/10 Exceptional

2 Aug 2022

Great stay, wonderful staff.

Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.

Jacqueline, 16-night trip

Verified Hotels.com guest review

10/10 Exceptional

20 Jul 2022

Solo traveller

Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.

Jenny, 3-night trip

Verified Hotels.com guest review

8/10 Very good

13 Jun 2022

Would recommend or return!

The rooms are quite basic but the hotel itself is really good. Nice pool area, reasonably priced food and drink, clean and very friendly helpful staff.

Amanda, 3-night family trip

Verified Hotels.com guest review

10/10 Exceptional

5 May 2022

Definitely worth the money!

An incredible hotel. For the price we paid it exceeded our expectation. Good selection of food, friendly staff. Incredie view from the balcony. Some who were not great at english would be fast to find a staff member who can help further. Rooms cleaned daily to a high standard. Great facilities and in a prime location. Couldn't fault it.

Samantha, 4-night trip

Verified Hotels.com guest review

6/10 Good

3 Apr 2022

Property in general is OK, but staff does not speak much english, and was not too helpfull, neither polite.

Petra, 7-night family trip

Verified Expedia guest review

8/10 Very good

3 Apr 2022

Nice and comfortable

ALESSANDRO, 7-night romance trip

Verified Orbitz guest review

General property information

Breakfast	Free
Parking	Free
Reasons to Book	Outdoor Pool & Property Cleanliness
Check-In Time	2:00 PM

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Hotel Puerto Palace

Choose dates to view prices

Photo gallery for Hotel Puerto Palace

Reviews

Very good

Popular amenities

Main amenities

For families

Room options

View all photos for Standard Single Room

Standard Single Room

Highlights

View all photos for Standard Triple Room

Standard Triple Room

Highlights

View all photos for Economy Triple Room

Economy Triple Room

Highlights

View all photos for Standard Double Room

Standard Double Room

Highlights

View all photos for Economy Double Room (2 adults + 1 child)

Economy Double Room (2 adults + 1 child)

Highlights

View all photos for Family Room (2 adults, 2 children)

Family Room (2 adults, 2 children)

Highlights

View all photos for Family Room (3 adults and 1 child)

Family Room (3 adults and 1 child)

Highlights

View all photos for Double Room Single Use

Double Room Single Use

Highlights

View all photos for Standard Single Room, Sea View

Standard Single Room, Sea View

Highlights

View all photos for Standard Single Room, Pool View

Standard Single Room, Pool View

Highlights

View all photos for Double Room Single Use, Pool View

Double Room Single Use, Pool View

Highlights

View all photos for Economy Double Room

Economy Double Room

Highlights

View all photos for Double Room Single Use, Sea View

Double Room Single Use, Sea View

Highlights

View all photos for Family Room (3 adults)

Family Room (3 adults)

Highlights

View all photos for Double Room, Pool View

Double Room, Pool View

Highlights

View all photos for Double Room, Sea View

Double Room, Sea View

Highlights

View all photos for Triple Room, Sea View

Triple Room, Sea View

Highlights

View all photos for Triple Room, Pool View

Triple Room, Pool View

Highlights

View all photos for Double Room, Pool View (2 adults and 1 child)

Double Room, Pool View (2 adults and 1 child)

Highlights

View all photos for Double Room, Sea View (2 adults and 1 child)

Double Room, Sea View (2 adults and 1 child)

Highlights

View all photos for Standard Room (2 adults and 1 child)

Standard Room (2 adults and 1 child)

Highlights

View all photos for Family Room (4 adults)

Family Room (4 adults)

Highlights

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