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All properties in Mecca, Makkah Province, Saudi Arabia
1 room, 2 adults

Hotel Pullman ZamZam Makkah

5-star5 stars
Great for families

Good to know

  • Free cots/infant beds
  • Dry cleaning/laundry service
  • Free WiFi
  • Lift
Abraj Al-bait., Central Area Ajyad, Mecca, 21955, Saudi Arabia

Luxury hotel with 2 restaurants, connected to a shopping centre, near Great Mosque of Mecca
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • Dry cleaning/laundry service
    • Free WiFi
    • Lift
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Stay was very nice rooms were clean and very close to haram. We were charged double…Mar 9, 2020
  • Excellent location. Not high standard of cleaning. Staff speak limited English. Feb 28, 2020

Hotel Pullman ZamZam Makkah

from £80
  • Classic Room, 2 Single Beds, City View
  • Superior Room, 2 Single Beds, View
  • Kaaba view, Deluxe Room, 2 Single Beds, View
  • Presidential Suite, Multiple Beds, View
  • Executive Suite, Multiple Beds, View (Kaaba)
  • Presidential Suite, Multiple Beds, City View
  • Presidential Suite, Multiple Beds, View
  • Classic Room, Multiple Beds, City View
  • Junior Suite, 2 Single Beds, City View

What’s around Hotel Pullman ZamZam Makkah

Landmarks

  • Heart of Mecca
  • Great Mosque of Mecca - 6-minute walk
  • Kaaba - 6-minute walk
  • Abraj Al Bait Towers - 6-minute walk
  • King Fahad Gate - 3-minute walk
  • Well of Zamzam - 5-minute walk
  • Safa and Marwah - 8-minute walk
  • Al Malaa Cemetery - 28-minute walk

Getting around

  • Jeddah (JED-King Abdulaziz Intl.) 61-min drive

At a glance

Key facts

Hotel size

  • This hotel has 1,315 rooms
  • This hotel is arranged over 33 floors

Arriving/leaving

  • Check-in time 4:00 PM-6:00 AM
  • Check-out time is noon
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

  • Local laws may restrict unmarried guests from sharing a room

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Valet parking* on site

Payment types at the property

Other information

  • No alcohol allowed onsite
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
Working away
  • Meeting rooms
  • Conference space size (meters) - 100
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2005
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Arabic
  • English
  • French
  • Hindi
  • Indonesian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • Separate dining area
  • Separate sitting area
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Al Zahra – This restaurant serves breakfast, lunch and dinner.

Al Yasmine – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Tea Garden – This coffee shop specialises in international cuisine and only serves light fare. Open 24 hours.

Hotel Pullman ZamZam Makkah’s small print

Also known as

  • Hotel Pullman ZamZam Makkah Mecca
  • ZamZam Pullman Makkah Hotel
  • Pullman Zamzam Makkah Mecca
  • Hotel Pullman ZamZam Makkah Hotel
  • Hotel Pullman ZamZam Makkah Mecca
  • Hotel Pullman ZamZam Makkah Hotel Mecca
  • Hotel Pullman ZamZam Makkah
  • Pullman ZamZam Makkah Mecca
  • Pullman ZamZam Makkah
  • Pullman Zamzam Makkah Mecca
  • Hotel Pullman ZamZam Makkah Hotel
  • Hotel Pullman ZamZam Makkah Mecca
  • Hotel Pullman ZamZam Makkah Hotel Mecca
  • ZamZam Pullman Hotel

Policies

Only Muslims are allowed to enter the holy cities of Mecca and Medina.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitisation practices of ALLSAFE (Accor Hotels) guidelines.

The property affirms that it adheres to the Bureau Veritas (third-party expert - Global) sanitisation guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Early check-in can be arranged for an extra charge of SAR 200

Late check-out can be arranged for an extra charge of SAR 200

Valet parking costs SAR 200 per day

Rollaway beds are available for SAR 150.0 per stay

Buffet breakfast is offered for an extra charge of SAR 90.00 per person (approximately)

WiFi is available in public areas for SAR 20 per hour (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Pullman ZamZam Makkah

  • Does Hotel Pullman ZamZam Makkah offer free cancellation for a full refund?
    Yes, Hotel Pullman ZamZam Makkah does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Pullman ZamZam Makkah?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Pullman ZamZam Makkah?
    Yes. Valet parking costs SAR 200 per day.
  • Are pets allowed at Hotel Pullman ZamZam Makkah?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hotel Pullman ZamZam Makkah?
    You can check in from 4:00 PM to 6:00 AM. There's a charge of SAR 200 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of SAR 200 (subject to availability).
  • Are there restaurants at or near Hotel Pullman ZamZam Makkah?
    Yes, there are 2 on-site restaurants.

Recent reviews

Good 7.4 From 605 reviews

Fair 4.0
Definately did not expect this kind of service from a 5star hotel.Every request gets ignored and has to be chased up Initially the room window was open and a and wouldnt close with lots of noise coming from outside.the room had a really base sewage smell which took 24hrs to change rooms.The 2nd room ac wasnt working which took another 24hrs to sort out and finally at checkout it took bel man atleast 1hr t collecect the luggage. Standards have really gone down from previous stay.
gb7 night family trip
Good 6.0
Not very friendly if you are not an Arab!!!
On arrival we were not greeted in a style which we were expecting! The Male Arab receptionist was extremely Miserable, he informed me that I did not book a room even when I showed him the confirmation on my phone, he then called the reservation dept and handed the phone over to me to speak to him by myself. Eventually the reservationist found my booking and apologised for the inconvenience caused! I did receive the free upgrade for my troubles! The hotel was not up to my exceptions. The only positive remark I would make is that their resturant Manager was very kind and friendly and the chambermaids were also very nice. However the front desk team were a massive let down. The hotel looks very old and tired! And could do with new furniture, TV, etc. I will not be staying at this hotel again! It’s a no way a 5 star deluxe! I would give it maybe a 3 star! Also if you are in a rush to go to the Haraam, you would have to take the lift to the Haraam level, then walk through a very busy shopping centre, down the bridge, and then eventually you will be on the forecourt of the Masjid! To save time and to be treated with respect, please stay at the Hilton suites! That is where I will be staying next time I am going to Makkah In shaa Allah.
gb7 night trip
Exceptional 10.0
thank you
Amazing
ijaz, gb4 night family trip
Very good 8.0
onvenient for Haram
Great location and most staff were very welcoming. The suite we stayed in is showing its age in 2019. Furniture, decor, lighting and bathroom suite all need updating. We had the Kaaba view which was amazing.
gb7 night family trip
Good 6.0
A 5 star hotel with a 2 star service
The bathroom were not clean, the rooms looked aged and broken, the service at the breakfast was terrible / rude... This hotel is no where close to be a 5 star
Ansar-ul-Haque, gb3 night business trip
Poor 2.0
The worse hotel ever looks brilliant on the surface ie reception area as soon as you eneter your rooms lets jus say it was not far off from faulty towers cleanliness zero staff rude all in all i would never go again and would not recommend tis to others
gb6 night family trip
Poor 2.0
annoyed traveller
booked a Kaaba view room for a significantly higher price and ended up in a partial Kaaba view as the hotel does not have a singed full kaaba view thus the advertising was misleading. allot of other hotels offered partial kaaba view for allot cheaper price. upon contacting hotel.com, was told that the manager of the hotel will get in touch and provide a better room but that wasnt done either
Faraz, gb2 night family trip
Exceptional 10.0
Amazing hotel
My stay was fantastic and I lost the general services and the workers
Fatai, gb4 night trip
Good 6.0
Bad customer service
Customer service is so bad... unrespectful recipetiones.... not answering the phone... Room had no spoon no cups Definitely not a five star hotel
gb4 night family trip
Very good 8.0
Receptionist call Meshaal was very very good. There were no towels in the room and when they finally picked up the phone they took ages to send them I found a sewing pin on the floor next to my bed Thank god I didn’t have kids with me But it has a good location, breakfast was good. I would stay again
Alim, gb1 night trip with friends

Hotel Pullman ZamZam Makkah

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