Positives;
The hotel itself is beautiful, it has a luxury feel, and the pool never felt busy or crowded.
It is well located for the beach
The staff were friendly, the spa service for massage was very good.
We got upgraded to a bigger room on arrival
The hotel was very clean
Things which could be better;
Sunsuri is built into a hillside, as such the rooms cannot be easily accessed via lift/ walking, the hotel provide a 24 hour shuttle from your room to lobby but it’s not ideal for nipping back to the room if you forgot something, to use the toilet etc.
In terms of location, the hotel is a 5 min walk from Nai Harn beach which is a lot quieter than other beaches in Phuket which suited us well, but if you want more nightlife, restaurants etc you may prefer a busier location, we relied on taxis and trips to be able to visit other locations, there isn’t a lot in walking distance and no buses etc, when we asked the best way to visit Phuket old town (40 mins away) we were advised taxi.
I emailed the hotel weeks in advance to advise them of a requirement to provide feather free bedding, but all the bedding was feathered on arrival, it took 3 calls to reception to 3 different people to explain.
The hotel does not cater well for a plant based diet - for evening meal the restaurant could only provide pad Thai with ketchup, or vegetables with soy sauce. Breakfast options were fruit and dry toast. This meant we had to find places to eat out every day and evening.