The Wen Wan Resort Sun Moon Lake

Photo gallery for The Wen Wan Resort Sun Moon Lake

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Egyptian cotton sheets, premium bedding, down duvets, free minibar

Overview of The Wen Wan Resort Sun Moon Lake

The Wen Wan Resort Sun Moon Lake

5.0 star property
Mountain hotel with 2 restaurants, near Sun Moon Lake

7.6/10 Good

311 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
The price is £398
Price available on 22/8/2022
Map
No.139, Jhongsing Rd., Shueishe Village, Yuchi, Nantou County, 555
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Hot springs
  • Breakfast available
  • Fitness centre
  • Seasonal outdoor pool
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Children stay free
  • Children's pool
  • Fridge
  • Private bathroom
  • Separate bath and shower
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Temperature checks

Choose dates to view prices

About this area

Getting around

  • Taichung (RMQ) - 65 min drive
  • Shuili Checheng Station - 23 min drive
  • Jiji Station - 39 min drive
  • Airport shuttle (surcharge)

About this property

The Wen Wan Resort Sun Moon Lake

The Wen Wan Resort Sun Moon Lake puts you within a 10-minute drive of Sun Moon Lake and offers an airport shuttle (available 24 hours) for TWD 5500 per person. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, aromatherapy or Ayurvedic treatments. An outdoor pool, a bar/lounge and a fitness centre are other highlights at this luxurious hotel. Fellow travellers like the helpful staff and overall property condition.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 92 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 4:30 PM until midnight
  • Express check-in/out
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Children's pool

What to do

  • Hot springs
  • Karaoke
  • Bike rentals nearby

Working away

  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 2010
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Spring water bath
  • Separate bath and shower
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

MOON SPA has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with hot springs/mineral springs, a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of TWD 825 for adults and TWD 528 for children (approximately)
  • Airport shuttle service is offered for an extra charge of TWD 5500 per person (one way)

Children & extra beds

  • Rollaway beds are available for TWD 5000 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 5:30 PM
  • The seasonal pool is open from April to September
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

The Wen Wan Sun Moon Yuchi
Wen Wan Resort
Wen Wan Resort Sun Moon Lake
Wen Wan Sun Moon Lake
The Wen Wan Resort Sun Moon Lake Taiwan/Nantou
The Wen Wan Resort Sun Moon Lake Hotel
The Wen Wan Resort Sun Moon Lake Yuchi
The Wen Wan Resort Sun Moon Lake Hotel Yuchi

Frequently asked questions

Overall score and ratings

7.6

Good

8.0/10

Cleanliness

7.7/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very good

Amazing lake view
We stayed at the room on the 7th floor the lake views were amazing highly recommended. We had a good experience at the hotel the staff are friendly, would come back again.
2-night trip
Verified Hotels.com guest review

6/10 Good

So So
I can understand that vacation resorts and hotels in Taiwan don't get too many western visitors but I do believe they need to ramp up their English skills a bit and also learn what we expect in terms if service. Taiwan has so much to offer and when the government eventually decides to push for Taiwan as a vacation spot the flood gates will open! Check-in at Wen Wan was lengthy but worked out well after 3 people from the staff were involved in the paperwork. I don't want to sound woke or patronizing but asking for a dinner table at the restaurant should not result in them having a 3 minute phone conversation with their management, followed by management explaining to their guests how expensive this particular restaurant is. We ended up leaving the table and going downtown for dinner and by the looks of the restaurant, their other guests seem to have made the same decision. Room was clean, quiet and of high standard with nothing missing, great view of Sun Moon Lake and impeccable room service.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great view for New Year’s Eve fireworks
Luxurious hotel room with a great view of the lake. Stayed here for New Year’s Eve and saw the fireworks from our room’s balcony! Hot tub inside the room was amazing too. Would definitely come again!
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Lake view and hot spring bath
The room was great with spectacular view. However, the meal and the bath could be improved.
ShengYang, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

specular view and location
The room is great and the bath was a hot spring. Definitely, we hope we can come back soon. The dinner set can be improved tho. The same food for dinner was provided during our two nights stay.
ShengYang, 1-night trip
Verified Hotels.com guest review

4/10 Fair

1.訂二床正湖景卻給一大床側湖景 還被樹擋住2.禁煙房間床上枕頭上充滿菸味 3.前一位房客吃完的日月潭紅茶蛋捲空盒丟在床頭櫃沒人清理 4.餐廳晚餐火鍋湯頭比白開水還淡 葉菜類泛黃發黑 金針菇根部沒切 連土都沒洗乾淨 5.早餐熟食三催四請才有人補 服務人員為外籍 溝通不良 負責煎蛋跟煮麵林玉珠小姐身兼二職 服務態度不佳 蛋沒全熟請他幫忙補煎不願配合 要求炒蛋卻回自己把蛋黃用破即可 令人不知所云
John, 1-night family trip
Verified Expedia guest review

2/10 Poor

totally terrible
It was really terrible. My family and I stayed for one night. We tried to check in at 4:30 pm but the room was given at 5:20pm. They were supposed to be ready at 3:00pm. Restaurant was dirt and the leftover could be seen on the table and floor. The kids’ playground was not locked and did not mention any maintenance or stuff like that. It was not Arth to pay USD570 to stay in that hotel.
Thomas, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Staffs greeted us at the curbside warmly. Very helpful with introducing the special features and free events of the hotel. All the staffs were courteous and professional. Beautiful view of the lake. Room was very clean. And they offered to bring us more water bottles when we needed it. It also has a filter water dispenser in the room
A.S., 1-night family trip
Verified Expedia guest review

4/10 Fair

This place is understaffed. One same server is working at the dinner restaurant in the evening, at the lounge bar at 8pm and at the breakfast place in the morning. As you can imagine, the service quality wouldn't be great under this circumstance. The dinner was not impressive at all. The lamb chops were overcooked. The vegetables were not so fresh. It's hard to believe this kind of food quality is part of this great hotel. The lounge bar is even worse. Open at 8pm and close at 10pm? I appreciate the poor hardworking man on 3 shifts. But he's definitely a regular server, not a bartender. The cocktail was merely a mix of off-the-shelf products. The breakfast was only the good part comparing to the other two. The food quality was ok, but the layout of food display was terrible. The coffee and fruit were separated from the main dining room. It's hard to know the breakfast place providing not only Taiwanese breakfast but also continental breakfast until you asked. The facilities and hardware are really great here. But the service is far from a match for it. What a waste.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review