We booked forever suite with mountain view, but the room they put us in didnt have mountain view, we called, the lady at front desk said that room has it, but was dark (night time), so we couldnt see it. i called back letting them know there's no way it has the view, because outside the window it was apartment buildings and streets, that was when they said they upgraded our room without extra charge, becasuse we asked for an extra bed, and since i didnt specifically note i wanted mountain view, they didnt think it was a big deal. I dont like the fact that i had to call them back for them to tell me what actually happened, plus the description of the room already says mountain view, so why would i specifically note i wanted mountain view?
Thry ended up giving us the room we booked, we did have view of the mountain, but most of the view was apartment buildings, the wall of the hotel, and their interior landscaping. To call it mountain view is bit of a stretch. The TV is broken, the AC started spitting out ice in the middle of the night.
Staff is friendly, the interior design but the furniture is dated. The bedding is comfortable.