The hotel is large and nicely appointed. The rooms are finished to a high standard, with comfortable beds and a very nice shower. Despite the size of the hotel, we had no issues with noise or access to the restaurant.
However, the key differentiator was the attitude of the staff. Our baggage was lost on our outbound journey and, for good measure, our return flights were cancelled without our consent or being informed. The hotel staff were incredibly helpful in handling our bags (which arrived at the hotel after we had checked out) and confirmed that we could extend our stay if return flights were not forthcoming. They demonstrated a clear drive to providing customer service and their efforts were greatly appreciated by myself and my colleague. We will definitely use this hotel again - but will travel via a different airline.