So, firstly this hotel is also with another- kingsway, I was in that building. Itās an old building, so no lift, be warned if at the top the stairs are very steep, narrow and windy.
The location is good, plenty of food and drink options and it is possible to walk to and from Hyde Park, perfect when going to an event and all the transport is packed.
The building is tired, the chairs in the dining room had seen better days and could have done with a clean. The breakfast was freshly cooked and good.
I was unfortunately there during the heatwave, there was a portable fan but the plug didnāt fit the socket, the staff member did find an adapter so it could be used but the back was covered in thick dust.
What was not acceptable was the lack of maintenance. The first night the toilet broke, member of staff came, removed a panel, fiddled and basically told me to do that each time to stop the cistern from constantly filling. I informed staff the next day, was told they would get their maintenance person out, they did not fix the problem, I was left with the same situation. There was also a leak in the bathroom from the toilet, again mentioned after the first night.
All in all, good location, good breakfast but needs some maintenance in room 308, wondering what others would be like!