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Reef Resort Motel

4.0 star property
Mackay motel with outdoor pool and restaurant

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Photo gallery for Reef Resort Motel

Outdoor pool, pool loungers
Twin Room | Individually decorated, individually furnished, laptop workspace
Bar (on property)
Executive Spa Suite | Individually decorated, individually furnished, laptop workspace
Property entrance
In the heart of West Mackay, Reef Resort Motel offers a warm welcome with an outdoor pool, laundry facilities, and a restaurant. Connect to in-room WiFi and enjoy full breakfast options. Previous guests have appreciated the convenience of luggage storage.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Air conditioning
  • Laundry facilities
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurants
  • Outdoor pool
  • Breakfast available
  • Room service
  • Air conditioning
  • Front desk safe
  • Self-serve laundry
  • Conference space
  • Free newspapers in the lobby
  • Luggage storage
  • Limited hour front desk

Feel at home (6)

  • Cookware, dishware and utensils
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Executive Spa Suite

Executive Spa Suite | Individually decorated, individually furnished, laptop workspace

Executive Spa Suite

Highlights

Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room

Queen Room | Individually decorated, individually furnished, laptop workspace

Queen Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | Individually decorated, individually furnished, laptop workspace

Twin Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Individually decorated, individually furnished, laptop workspace

2 Bedroom Family Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Mini-fridge
Flat-screen TV
  • 49 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

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  • Free parking
  • Free WiFi
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8.6 out of 10, Excellent, (623)
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About the area

Map
166-170 Nebo Road, West Mackay, QLD, 4740

What's nearby

  • Mackay Base Hospital - 2 min drive
  • Caneland Central - 2 min drive
  • Mackay Enertainment and Convention Centre - 2 min drive
  • Bluewater Lagoon - 3 min drive
  • Harrup Park - 3 min drive

Getting around

  • Mackay, QLD (MKY) - 5 min drive
  • Nabilla Station - 18 min drive
  • Mapalo Station - 25 min drive
  • Mackay Station - 29 min walk

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪The Coffee Club - ‬3 min drive
  • ‪KFC - ‬2 min drive
  • ‪Hungry Jack's - ‬3 min drive
  • ‪Austral Hotel - ‬3 min drive

About this property

Reef Resort Motel

Enjoy your visit to Mackay with a stay at Reef Resort Motel. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant.

Languages

English

At a glance

DONE

Hotel size

    • 35 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: 8:00 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 10 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from 10:00 AM - 8:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site motorhome/coach/lorry parking
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–8:00 AM
  • Restaurant
  • Room service

Working away

  • Conference space

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • An outdoor pool
  • Banquet hall

Accessibility

  • No lift (single-level property)

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi

Food and drink

  • Mini fridge
  • Microwave (on request)
  • Toaster
  • Free bottled water
  • Cookware, dishes and utensils

More

  • Daily housekeeping

Special features

Dining

Reef resort motel restura – On-site restaurant.

Fees & policies

Refundable deposits

  • Deposit: AUD 50 per accommodation, per stay

Optional extras

  • Full breakfast is offered for an extra charge of approximately AUD 10.00 to 35.00 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 8:30 PM and 10:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Cots/infant beds are available for AUD 11.0 per night
  • Rollaway beds are available for AUD 15.0 per day

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Best Western Reef Mackay
Best Western Reef Resort Mackay
Reef Resort Motel West Mackay
MAS Country Reef Resort Motel
Reef West Mackay
Reef Resort Motel Motel
Reef Resort Motel West Mackay
Reef Resort Motel Motel West Mackay

Frequently asked questions

Does Reef Resort Motel offer free cancellation for a full refund?

Yes, Reef Resort Motel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Reef Resort Motel?

Yes, there's an outdoor pool.

Are pets allowed at Reef Resort Motel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Reef Resort Motel?

Yes, there's free self parking. Free motorhome/bus/lorry parking is available.

What are the check-in and check-out times at Reef Resort Motel?

Check-in start time: 2:00 PM; check-in end time: 8:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability).

What is there to do at Reef Resort Motel and nearby?

Reef Resort Motel has an outdoor pool.

Are there restaurants at or near Reef Resort Motel?

Yes, there's an on-site restaurant, reef resort motel restura.

What's the area around Reef Resort Motel like?

Reef Resort Motel is a short 15-minute walk from Pioneer Valley and 8 minutes' walk from Mackay Regional Botanic Gardens.

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Reef Resort Motel Reviews

Reviews

7.6

Good

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Friendly reception very cleanand convenient to local shops
Rodney, 1-night trip

10/10 Exceptional

it is convenient to where I wanted to go around Mackay. Friendly staff, happy to help.
Raelene, 2-night trip

10/10 Exceptional

Good
Dannielle, 1-night trip

4/10 Fair

No spare pillows couldn’t turn the hot water tap on the when we did we couldn’t turn it off dripped non stop all night
Carlene, 1-night trip

4/10 Fair

Cheap and nasty….. handy work done by owners and it’s easy to tell. The “buffet” was pretty much their family dining room. This place needs a good hard look at itself as I wouldn’t even pay the $135 that I did. More like a $70/night place. Dirt, mould and stains from previous people staying as well as linens smelt like they weren’t washed properly.
Alexander, 1-night trip

6/10 Good

Like - Central location, easy access Dislike - update if linen and room could do with an update.
Matthew, 1-night trip

6/10 Good

Room was not cleaned during my stay
David, 2-night trip

8/10 Very good

Great room, a couple of small issues, no plug for the bathroom sink also no door handle to close the shower screen when i hopped in the shower. A in all. A very good place to stay.
Phillip, 1-night trip

10/10 Exceptional

You get what you pay for. I did not expect the resort to be in such disrepair and to be so noisy. The traffic from the highway is constant and you hear every plane take off. The on site secure parking is very tight and it is difficult to manoeuvre a big vehicle around. Next time I will do more research and pay more money for a more comfortable and quiet location.
bruce, 1-night trip

8/10 Very good

Good
Maybo, 1-night trip

10/10 Exceptional

That is good for me thank you
NGOC, 1-night trip

2/10 Poor

My Daughter checked in as I was on a flight. Upon check in she a was told by the very unpleasant receptionist that my 3 year old grandson wasn’t on the booking and she would have to sign a declaration, which she did, to agree to that, when in fact he was on the booking. I sorted the issue out with him over the phone but my daughter and her son stayed at a friends house as she was made feel like she had done something wrong. There was tea, coffee and sugar but no milk for a cup of tea. There was a large hole in the towel. I would never stay there or recommend it to anyone.
Debra, 1-night trip

6/10 Good

The property very dated curtains had holes no crockery and went to reception to get some was told see the man in number 5 seriously very poor service.
Heather, 1-night trip

6/10 Good

Free wifi but can’t used

4/10 Fair

Disappointing to see the ceiling of the bathroom covered in mould. I will be requesting a refund from the manager later today. It’s very sad to see that the property is not maintained to Australian standards. I have photographed this also for reference.
Hazel, 1-night trip

4/10 Fair

I don't mind dated and tired in this price range ($109) as long as it's clean. Unfortunately this wasn't the case here. Toilet and shower were in need of a really good clean. No maintenance - the soap rack was hanging off in the shower which could have been easily fixed. We booked for 3 people, only 2 towels provided. No hairdryer. Uncomfortable beds with no extra pillows or blankets. Real improvement needed here.
Tracey, 1-night trip

10/10 Exceptional

Aaron, 1-night trip

4/10 Fair

Ralph, 1-night trip

10/10 Exceptional

Kerrie, 1-night trip

6/10 Good

.
Ross William, 1-night trip

8/10 Very good

Dennis, 1-night trip

6/10 Good

Graham, 1-night trip

4/10 Fair

Gary, 1-night trip

10/10 Exceptional

Bradley, 1-night trip

8/10 Very good

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