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Best Western Plus Grand Hotel Zhangjiajie

4.5 star property
Luxury hotel in Yongding with spa and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Grand Hotel Zhangjiajie

Lobby
Aerial view
Miscellaneous
1 bedroom, premium bedding, down duvets, minibar
1 bedroom, premium bedding, down duvets, minibar

Reviews

6.4 out of 10

Good

Popular amenities

  • Gym
    Gym
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Free parking
    Free parking
  • Laundry facilities
    Laundry facilities
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Restaurants
  • Full-service spa
  • Breakfast available
  • Fitness centre
  • Sauna
  • Business centre
  • Meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
Feel at home
  • Fridge
  • Separate bedroom
  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains

Room options

Similar properties

Lobby
Ramada by Wyndham Zhangjiajie
Free breakfast
Parking available
Free WiFi
Air conditioning
8.0 out of 10, Very good, (3)
The price is £64
includes taxes & fees
28 Nov - 29 Nov
Ramada by Wyndham Zhangjiajie
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About the area

Map
North of Dayong Park, Ziwu Westroad, Zhangjiajie, Hunan, 416680

What's nearby

  • Zhangjiajie National Forest Park - 8 min drive - 7.8 km
  • Great Gate at Tianmen Mountain - 10 min drive - 10.0 km
  • Tianmen Mountain Cable Car - 22 min drive - 15.3 km
  • Tianmen Mountain - 36 min drive - 21.1 km
  • Tianmen Mountain of Zhangjiajie - 37 min drive - 21.3 km

Getting around

  • Zhangjiajie (DYG) - 16 min drive

Restaurants

  • ‪老史三下锅 - ‬18 min walk
  • ‪绿之源 - ‬3 min drive
  • ‪这样吧 - ‬3 min drive
  • ‪韦斯特酒店大堂吧.薇慢生活 - ‬2 min drive
  • ‪天子茶庄 - ‬18 min walk

About this property

Best Western Plus Grand Hotel Zhangjiajie

Best Western Plus Grand Hotel Zhangjiajie puts you within a 10-minute drive of Zhangjiajie National Forest Park. Guests can indulge in manicures and pedicures at the spa, and Chinese cuisine is served at Yage Western Restaurant, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a fitness centre and a sauna.

Languages

Chinese (Mandarin), English

At a glance

Hotel size

  • 150 rooms
  • Arranged over 26 floors

Arriving/Leaving

  • Check-in time starts at 1:00 PM
  • Express check-in/out available
  • Minimum check-in age – 15
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in rooms

Parking

  • Free on-site self-parking

Property amenities

Food and drink

  • Breakfast available (surcharge)
  • Restaurant

Travelling with children

  • Local/corner shop

What to do

  • Shopping

Working away

  • Business centre
  • Meeting room
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2013
  • Safe-deposit box at front desk
  • Fitness centre
  • Adjacent to a golf course
  • Full-service spa
  • Sauna
  • Art Deco architecture

Accessibility

  • Lift

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Alarm clock
  • Premium bedding

Freshen up

  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include manicures and pedicures. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Dining

Yage Western Restaurant – This restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner.
Lobby Bar – This lobby lounge specialises in Chinese cuisine and serves lunch and dinner.

Fees & policies

Refundable deposits

  • Deposit: CNY 500.00 per stay

Pool, spa, & gym (if applicable)

  • Guests under 5 years old are not allowed in the spa, and guests under 10 years old are only allowed with adult supervision

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards.

Also known as

Best Western Plus Grand Zhangjiajie
Best Western Plus Grand Zhangjiajie
Hotel Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie
Zhangjiajie Best Western Plus Grand Hotel Zhangjiajie Hotel
Hotel Best Western Plus Grand Hotel Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie
Best Western Grand Hotel Zhangjiajie
Best Western Plus Grand Hotel
Best Western Plus Grand
Best Plus Grand Zhangjiajie
Plus Zhangjiajie Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Hotel
Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Hotel Zhangjiajie

Frequently asked questions

Are pets allowed at Best Western Plus Grand Hotel Zhangjiajie?
Sorry, pets aren't allowed.
Is parking offered on site at Best Western Plus Grand Hotel Zhangjiajie?
Yes, there's free self parking.
What are the check-in and check-out times at Best Western Plus Grand Hotel Zhangjiajie?
You can check in starting at 1:00 PM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Best Western Plus Grand Hotel Zhangjiajie and nearby?
Best Western Plus Grand Hotel Zhangjiajie has a spa and a fitness centre.
Are there restaurants at or near Best Western Plus Grand Hotel Zhangjiajie?
Yes, Yage Western Restaurant offers Chinese cuisine.
What's the area around Best Western Plus Grand Hotel Zhangjiajie like?
Best Western Plus Grand Hotel Zhangjiajie is located on the Strip in Yongding. Popular attractions include Zhangjiajie National Forest Park, which is 8 minutes away by car.

Best Western Plus Grand Hotel Zhangjiajie Reviews

Reviews

6.4

Good

6.8/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Fair

No help with english at all Did not want to help and no atm
8-night family trip
Verified Expedia guest review

6/10 Good

3-night trip
Verified Expedia guest review

4/10 Fair

Zero English capability. Hotel and facilities are dated and in poor repair.
Brian, 2-night trip
Verified Expedia guest review

2/10 Poor

Staff does not speak a word of English. Room has a funny odor. Hotel was very very noisy. I got a wake up call at 6:30am and didn’t request for one.
Kitten, 2-night trip
Verified Expedia guest review

2/10 Poor

did not like it.
yeah i know its a cheap hotel, should not have high expectations, but this one I was really happy to leave it. noisy outside, smelly, breakfast vomitable (smelly you really don't want to eat there! and mostly chinese options.)
Juanelo, 2-night trip
Verified Expedia guest review

8/10 Very good

Comfortable
I was expecting a bit more English capability since it is a best western chain; asking questions beyond checking in questions was difficult. Also the breakfast is advertised as western but it is not. A very comfortable stay overall.
1-night romance trip
Verified Hotels.com guest review

8/10 Very good

nice reasonably priced hotel
overall hotel is good but ac don't work no matter what you do it is set at 26.5 which is way too hot for some people. breakfast is average. for the price it is good except too hot for us to be comfortable.
Verified Expedia guest review

6/10 Good

Nice for an hotel in the middle of the country
The hotel is reasonably good for Zhangjiajie. Not really in the occidental standards because the floor of the room was durty, the joints in the bathroom were black, the plugs falling from the wall but the overall was confortable. The staff doesn't speak english but is really into the service. They ordered us some food on night and tried to understand our needs the best they could. Need a taxi to go to the city center but location is good enough. City center is not the best attraction of this area.
Verified Expedia guest review

6/10 Good

Ok... Not Best Westerns Best
I had high expectations for this hotel since Best Western chains are usually pretty nice. Granted it was a decent hotel and the front desk tried to be helpful but spoke no English so communication was difficult. The room and bed was comfortable but the cleanliness could use some work. Especially the carpets were very dirty with stains all over them...but they so give you very nice slippers. The free breakfast was extensive but not very western friendly (not their fault as there aren't many western visitors) and the coffee was terrible. Also I know it's a china thing but there was a lot of cigarette smoke especially in the lobby and it would seep into our room regularly. Overall it was fine for the price but I wouldn't recommend for westerners. Another problem was that the website says they have free airport pickup and drop off which they don't so don't even bother asking, every person gives you a different story. Just take a taxi and don't let the cabbies charge you more than 40rmb. I did like the flower and chocolate on my pillow when we arrived :)
Verified Hotels.com guest review

6/10 Good

Unclean
I felt the hotel was not that clean. I felt it was not worth the money.
Verified Expedia guest review

10/10 Exceptional

very good . more than 5 star for me
I recommend that suite hotel . very nice , very nice size . and service is good , beside subway service . a nice coffee shop just on ground floor , the view is good , very clean , for the price , cant complaint . you can feel you at home .
Verified Hotels.com guest review

8/10 Very good

Good hotel, buffet was good, staff friendly. Only manager spoke English. Would be helpful to have someone that could speak or translate to plan activities around the area.
Verified Expedia guest review

10/10 Exceptional

Nice hotel
Nice hotel, not great location, as not much for restaurants around. Staff knew some English, not a lot. Comfortable beds and nice bathrooms
Verified Expedia guest review

4/10 Fair

Disappointing customer service.
We stayed in the hotel for three nights. The rooms were good but the shower was blocked and water was spilling into the bathroom. We reported it to the receptions but no one came to clear the blocked shower. No one at reception could speak English and I have to use my basic knowledge in Mandarin to communicate.
Verified Expedia guest review

8/10 Very good

where's my room
Well they could not find my reversation. It was 10:30 at night I was tired got ripped by the taxi. $150RMB. It should have been $50RMB at most Do they gave me a room. $2000RMB for two nights At least I thought it was. Room was great more than I needed. When I checked out I ask for a receipt. Well again no English and was told he did not know what I was charged per night so he could not give me a receipt. I'm sure if I spoke Chinese I would have been given a receipt. So u don't even know what I was charged. We will see If you know Chinese I think it's a great place
Verified Expedia guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

Nice hotel little pricey as far as China goes
It was a very nice hotel overall a little expensive compared to other hotels we had in China. The only problem I had was the main floor restaurant service was not very good wouldn't recommend that. Although the free breakfast on the secound floor was excellent.
Verified Expedia guest review

8/10 Very good

Nice Hotel b/w Tianmen and Zhangjiajie Mountain
We stayed in an executive suite and it was very comfy. However if you are going to be at the Zhangjiajie national park area, I would recommend getting a hotel near there. This place is 40 minute bus ride and people don't speak English. Taxi drivers won't turn on the meter and they would ask ridiculously high price. We had to pay 50 RMB to get to the hotel but if you get arrive at the airport before 9:00 PM take the burgundy color minibus to wherever you are going. It's just 12 RMB per person to get to the mountain.
Verified Travelocity guest review

6/10 Good

Es war leider sehr kalt, man kann zwar die Temperatur im Zimmer regeln nur bewirkt es nichts. Das Personal hat uns dafür eine extra Heizung ins Zimmer gestellt. Das Frühstück war eher mager und die Lage ist nicht zentral. Das Personal hat kaum englisch gesprochen war aber trotzdem bemüht. 4 Sterne sind es dennoch keine
Lena, 2-night trip
Verified Expedia guest review

2/10 Poor

Nej nej nej
Detta kan aldrig vara ett 4*hotell. Möjligtvis på 90-talet då bilderna förmodligen är tagna. Mattan i rummet var hemsk med massor med stora fläckar. Duschen ofräsch, svart smuts runt kanterna. Hål i sängkläderna. Närområdet en enda stor byggarbetsplats. Långt till allt. Ingen behaglig vistelse här. Bilder finns men då kraschar appen.
Magnus, 5-night trip
Verified Hotels.com guest review

6/10 Good

WENTAO, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

清潔なホテル
駅や空港からは少し遠いが、清潔で快適なホテル。フロントは英語はあまりできないが、頑張って理解しようとしてくれる。1階のレストランは安くておいしい。
Verified Expedia guest review

6/10 Good

Buena ubicacion
Deberia de tener mas pesonal que hable ingles es dificil encontrar a alguien que hable ingles en horarios fueras de oficina
Verified Expedia guest review

8/10 Very good

就在我大学附近，交通还可以 。早餐不好吃
Verified Hotels.com guest review

8/10 Very good

Nice Hotel !! The only problem is too far away from the downtown.
Verified Hotels.com guest review