I am not one to write reviews (good or bad), but I read a lot of misinformation in other reviews, therefore I feel inclined to provide my experience.
This property is beautiful! We stayed in the adults only area, with a HUGE room, balcony, hot tub, etc. The room comfort was excellent, very clean, in fact our room was tidied up multiple times a day.
The beachfront was beautiful - I know it was mentioned there wasn't a huge "lead up" but that wasn't true. There were free water equipment, and VERY inexpensive add-ons - we went tubing for 15 dollars. Can't beat that!
Pools were fun, and spaced so there were lounge pools, then pools with games, and it rotated often, so best for all people. The attention to guest experience was noticeable and wonderful (former hospitality worker here - those things stick out to me).
Our butler was Alex, who is THE BEST, BEST, BEST! Very personable, responsive, and considerate.... he surprise decorated the room for our birthday! Very thoughtful. I cannot say enough about his contribution to our trip. It's very comforting to know someone is there to help at any time.
The spa was wonderful. We booked 2 massages (over an hour each - deep tissue and lymphatic) and loved it.
The only comment I will state is the food is okay. While we didn't have anything "raw" like other reviews commented, the food could use an overhaul. It was manageable, but if it was better, this would be a 10 stars out of 5 property.