Parklands Hotel & Country Club

Very enjoyable nd professionally run

Last minute booking ... lovely hotel ... great amenities only let down by no fridge in room or water but minor annoyance ... bed was incredibly comfortable

We stayed in a deluxe double room for one night. This allowed us access to full facilities including the spa area. We arrived early and our room wasnt available as i had requested a bath and they provided us with free complimentary robes and slippers. We were allowed access to the spa while we waited. The spa was so clean and all the facilities were in great working order. The food was delicious and all our needs were met to a high standard. My husband and i felt like we had destressed and relaxed after our time away. Also the rood roof terrace was a little treasure as it was a glorious day .

Had a fantastic time , even upgraded to the parklands suite which was beautiful , from the moment we arrived till we left all staff were excellent

When arriving to the hotel the woman at the desk very rudely told us that we needed a card as me and my partner both did not have ours on us, I offered to use contactless to hold the £20 the hotel needed or put it in cash. I then asked why I couldn’t use the card details I used to pay for the room and we rudely got told no and that we couldn’t stay the night without it giving us no other alternatives. I then asked in if I come back with a card of a family member we could check in so we had to travel a further 40 miles to get a card do very disappointed from arriving no warm or welcome feeling. Was made to feel uncomfortable and unwelcomed by staff. After speaking to previous guests they explained they experienced the same rudeness from staff. Overall lovely rooms and hotel very disappointing staff.