Stayed here with my husband, my mum and stepdad and it was a really lovely stay overall.
When we first arrived, we were told we couldn't check in until 3pm and there wasn't many places to hang around until that time - So we just had to sit in reception. The trainee on reception, Ting Ting, was really quite rude to another customer when we first arrived and later was on the phone to a customer rolling her eyes, talking in Thai and laughing which was super inappropriate. So our stay didn't start off on the best foot. However, the rest of the staff were absolutely lovely and accommodating.
When we went to our room and the room was nice but did need a little refresh in places - I would heavily dispute this was a 5* compared to others we have stayed in (I'm aware that makes me sound so obnoxious but it is true). We opted for a 'jacuzzi room' but the jacuzzi in question was essentially just a freezing cold plunge pool, so my husband only went in it once... not worth the extra money - a normal room is fine. Room was very clean when we arrived, cleaned every single day by the staff and, I have to say, the bed was so comfy! Good amenities in the way of tea, coffee and bathroom toiletries too. The only thing we didn't like about the room was the fact the wardrobe is in the bathroom. So, every time someone pooped your clothes were in there, which was weird and we had to use the wardrobe as that was the only hanging space, with only 2 small drawers otherwise.
Good location!