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Melia Puerto Vallarta - All inclusive

3.5 star property
All-inclusive beachfront property with spa, near La Isla

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Melia Puerto Vallarta - All inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Aerial view
Premium Suite, Garden View (Junior) | Garden view
Aerial view

Reviews

8.0 out of 10

Very good

Popular amenities

  • Spa
  • Pool
  • Free WiFi
  • Restaurant
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Health club
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
The price is £220
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | Free minibar, in-room safe, individually furnished, blackout curtains

Junior Suite, Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Plasma TV
  • 77 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Premium Suite, 1 Bedroom (Master)

Premium Suite, 1 Bedroom (Master) | Free minibar, in-room safe, individually furnished, blackout curtains

Premium Suite, 1 Bedroom (Master)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 77 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, Garden View (Junior)

Premium Suite, Garden View (Junior) | Free minibar, in-room safe, individually furnished, blackout curtains

Premium Suite, Garden View (Junior)

Highlights

Balcony
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 39.7 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Melia Room, Ocean View

Melia Room, Ocean View | Free minibar, in-room safe, individually furnished, blackout curtains

Melia Room, Ocean View

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Ocean Front

Premium Ocean Front | Free minibar, in-room safe, individually furnished, blackout curtains

Premium Ocean Front

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

Family Room | Free minibar, in-room safe, individually furnished, blackout curtains

Family Room

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
  • 39 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bunk Bed

View all photos for Melia Garden View

Melia Garden View | Free minibar, in-room safe, individually furnished, blackout curtains

Melia Garden View

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Suite, 1 Bedroom, Ocean View

Premium Suite, 1 Bedroom, Ocean View | Beach/ocean view

Premium Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Single Room Premium With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Room Premium With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Single Room Master With Garden View

Bathroom | Eco-friendly toiletries, hair dryer, towels, shampoo

Single Room Master With Garden View

  • Sleeps 1
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Single Room Standard With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Room Standard With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Single Room Premium With Garden View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Room Premium With Garden View

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Room Standard With Garden View

Free minibar, in-room safe, individually furnished, blackout curtains

Room Standard With Garden View

  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 Double Beds

View all photos for Quadruple Suite Premium With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Quadruple Suite Premium With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Family Room -5 Guests- Standard With Garden View

Free minibar, in-room safe, individually furnished, blackout curtains

Family Room -5 Guests- Standard With Garden View

  • Sleeps 5
  • 2 Double Beds and 1 Double Bunk Bed

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, individually furnished, blackout curtains

Double Room Premium With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Premium With Sea View

Free minibar, in-room safe, individually furnished, blackout curtains

Room Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 2 Single Sofa Beds and 1 King Bed

View all photos for Single Suite Junior With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Suite Junior With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Junior With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Standard With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Double Room Standard With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 2 Single Sofa Beds

View all photos for Quadruple Suite Premium With Garden View

Bathroom | Eco-friendly toiletries, hair dryer, towels, shampoo

Quadruple Suite Premium With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Single Room Standard With Garden View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Room Standard With Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Single Room Premium With Sea View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Room Premium With Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Similar properties

Deluxe Suite | Balcony view

Barceló Puerto Vallarta - All Inclusive

Pool
Spa
Airport transfer
Free parking
8.2 out of 10, Very good, (2421)
The price is £235
includes taxes & fees
2 Dec - 3 Dec
Barceló Puerto Vallarta - All Inclusive
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About the area

Map
Paseo De La Marina Sur Lot H-7, Puerto Vallarta, JAL, 48335

What's nearby

  • Marina Vallarta Golf Club - 5 min walk - 0.5 km
  • International Convention Center - 10 min walk - 0.9 km
  • Cruise Ship Terminal - 4 min drive - 3.7 km
  • La Isla - 5 min drive - 4.5 km
  • Malecon - 8 min drive - 8.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 10 min drive

Restaurants

  • ‪Restaurant Magallanes - ‬5 min walk
  • ‪La Barra Cerveceria - ‬5 min walk
  • ‪Viña & Salvatore’s Wine Bar - ‬5 min walk
  • ‪Lobby Bar, Casa Magna, Marriott - ‬6 min walk
  • ‪La Terrazza Di Roma - ‬4 min walk

About this property

Melia Puerto Vallarta - All inclusive

At Melia Puerto Vallarta - All inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and volleyball, plus you'll only be a five-minute drive from Cruise Ship Terminal. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, aromatherapy and reflexology. Mosaico, one of 4 restaurants, serves international cuisine and is open for breakfast and dinner. Other features of this all-inclusive property include a free kid's club, a poolside bar and a health club. Fellow travellers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Surfing/body boarding

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

At a glance

Hotel size

  • 324 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas

Parking

  • On-site parking only available on request
  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Children's menu

What to do

  • On the beach
  • Tennis
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Archery
  • Mini golf
  • Kayaking
  • Canoeing
  • Evening entertainment
  • Karaoke
  • Shopping
  • Pool table
  • Table football
  • Ping pong
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba-diving nearby

Working away

  • 6 meeting rooms
  • Computer station
  • Conference space (7061 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 3 buildings/towers
  • Built in 1989
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Adjacent to a golf course
  • An outdoor pool
  • Full-service spa
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Steam room
  • Music library
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Pool access ramp on site

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished

Freshen up

  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided

Special features

Spa

The on-site spa has 6 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Mosaico – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Rosso Italian Home – This brasserie specialises in Italian cuisine and serves breakfast, brunch and lunch. Open daily.
Mole & Tacos – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open selected days.
La Palapa – This fine-dining restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.
Fish House – This restaurant specialises in local cuisine. Open daily.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Guests must contact this property in advance to reserve cots/infant beds

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Melia All Inclusive Puerto Vallarta
Melia Puerto Vallarta
Melia Puerto Vallarta All Inclusive
Puerto Vallarta Melia
Melia Puerto Vallarta All Inclusive Beach Hotel Puerto Vallarta
Sol Melia Puerto Vallarta
Meliá Vacation Club Puerto Vallarta All Inclusive
Meliá Vacation Club Puerto Vallarta
Meliá Vacation Club All Inclusive
Meliá Puerto Vallarta
Melia Puerto Vallarta All Inclusive Beach Hotel
Meliá Puerto Vallarta All Inclusive All-inclusive property
Melia Puerto Vallarta Inclusi

Frequently asked questions

Does Melia Puerto Vallarta - All inclusive offer free cancellation for a full refund?
Yes, Melia Puerto Vallarta - All inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Melia Puerto Vallarta - All inclusive?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Melia Puerto Vallarta - All inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Melia Puerto Vallarta - All inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Melia Puerto Vallarta - All inclusive?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Melia Puerto Vallarta - All inclusive?
No, this property doesn't have a casino, but Vallarta Casino (18-min walk) and Winclub Casino Platinum (3-min drive) are both nearby.
What is there to do at Melia Puerto Vallarta - All inclusive and nearby?
Have fun with on-site activities such as kayaking, rowing and archery and improve your game at the on-site tennis courts. Additional recreation on-site includes basketball, volleyball and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Melia Puerto Vallarta - All inclusive also has a steam room and spa services, as well as a garden.
Are there restaurants at or near Melia Puerto Vallarta - All inclusive?
Yes, there are 4 on-site restaurants, featuring international cuisine and garden views.
Does Melia Puerto Vallarta - All inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Melia Puerto Vallarta - All inclusive like?
Melia Puerto Vallarta - All inclusive is in Marina Vallarta, a short 10-minute drive from Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) and 10 minutes' walk from International Convention Center. Travellers give top marks for the property's prime location.

Melia Puerto Vallarta - All inclusive Reviews

Reviews

8.0

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Jessenia, 3-night trip
Verified Hotels.com guest review

4/10 Fair

alejandro, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

ALEJANDRO, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Super bien.
Super bien, gracias. La cocina super rico, felificades.
LUIS FERNANDO, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lo recomiendo, con gusto regreso.
La atención del personal es muy buena, todos están al pendiente de lo que necesites. Solo tiene un buffet pero la comida es deliciosa 😋, cada noche varían el menú, además tiene dos restaurantes de especialidades (con reservación) todo super rico. Viajamos en temporada baja y considero que un solo buffet fue suficiente, pues el tiempo de espera de mesa no era mayor a 5 minutos (no se en temporada alta). En general yo sí recomiendo el hotel, mis hijos se divirtieron muchísimo, tuvieron el detalle de poner las mañanitas por su cumpleaños y llevarles pastel dos o tres días seguidos 🙈, los consintieron mucho, con gusto regresaría.
4-night family trip
Verified Hotels.com guest review

8/10 Very good

Perfecto.
Me impresiono la calidad en alimentos y bebidas, muy bien. Como en todos lados hay detalles que no son de mi agrado pero asi es el proyecto del hotel hoy en dia.
LUIS FERNANDO, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Todo estuvo perfecto solo que hay muchas iguanas y a veces los niños se asustan y cuando se suben a los árboles que están cerca de las albercas, haces sus necesidades y a veces las pisamos
Christhian Alejandro, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We really enjoyed our stay in this hotel, the only complain I have is that they only vacumed the room but didn’t mop it!
ERNESTO, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

juan pablo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

juan pablo, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Recomendado 100%
El clima delicioso, el hotel bello y limpio, tienen diversas actividades para toda la familia pero lo que más sobresale es la excelente atencion y actutud de servicio de los empleados. Encantada y si duda volería.
Karla, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Staff was good but property needs some renovation specifically rooms washrooms
Brijesh, 6-night trip
Verified Expedia guest review

10/10 Exceptional

OLIVIA, 3-night trip
Verified Expedia guest review

8/10 Very good

Luxury resort 5 to 10 years ago
This resort was probably a high-end luxury hotel when it was first built. It is now showing its age but still has a lot of character and ages well, like a fine wine. You can tell it was built with a lot of craftsmanship. Nice floors, bathroom and mahogany wooden doors and paneling. A few minor water leaks from the faucet. Excellent premium service for expedia or hotels.com bookings (free perks, avoid lineups!).
Peter, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Ariana Jolie, 5-night trip
Verified Expedia guest review

10/10 Exceptional

It has been a great experience, there are some things to improve, but the overall it has been a great staying, thank you for the details that make a difference, for sure we'll come back soon
Maria Guadalupe, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The best place to stay
Juan, 2-night trip
Verified Expedia guest review

8/10 Very good

The Fish House roof leaked really bad and puddles all over the dining area in the rain. Zero ambiance. Only 7 tables including us dined in a restaurant we had to book reservation. The rest were too wet from the rain.
Dale, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

We loved everything about this hotel.
We loved everything about this hotel, everything including their offer for food. The all inclusive rocks!!!
Carlos, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Over all experience is good, hotel is a little dated location is far from where all excitement is going, service and staff is exelent
Alejandra, 5-night family trip
Verified Expedia guest review

6/10 Good

The property itself is beautiful. It is right on the beach! The water pipes make horrible and loud sounds anytime you or a neighbor uses the shower or toilet. What I don’t like: they talk you into upgrading your stay, but don’t list out the pros and cons to upgrading. For example: they tell you that you get a Bali bed when you upgrade, but then charge you later when you try to book a Bali bed. I also don’t like that it has been over a month and I am still waiting for a refund from a previously canceled stay. The buffet is good, but if you go to the restaurant be prepared for a 45 min to 1 hour wait time for your food. Expect to wait 15 - 20 minutes before someone even comes to your table to offer water. (This was a norm during my stay and not a one time occurrence) The Expedia check in staff were amazing! The regular front desk staff were not very friendly or knowledgeable.
Vanessa, 6-night family trip
Verified Expedia guest review

8/10 Very good

Alexa, 7-night trip
Verified Expedia guest review

2/10 Poor

The food was very bad, you had to wait in line to get in and when you got in there was no food. The bed was terrible. The mattress was disgusting.
Rosa, 5-night family trip
Verified Expedia guest review

2/10 Poor

The hotel is DILAPIDATED! Never again to the place the food was just ok . NO AC in the LOBBY or RESTAURANTS the rooms had a muggy smells with some bugs that they were eating us at night..
Joe, 4-night family trip
Verified Expedia guest review

2/10 Poor

Hector and Brenda at the front desk deserve raises!! Very kinda and welcoming. REALLY UNIMPRESSED with the night staff stealing my Uber eats order, got caught lying about it.. then the night manager Julio started swearing at me.. will not be back due to the horrendous customer service experience the night staff offer their guests.
Brooke Rae, 4-night trip
Verified Expedia guest review