International Convention Centre Sydney - 13 min walk - 1.2 km
SEA LIFE Sydney Aquarium - 14 min walk - 1.2 km
Circular Quay - 5 min drive - 3.4 km
White Bay Cruise Terminal - 6 min drive - 4.2 km
Getting around
Sydney Airport (SYD) - 29 min drive
Sydney Redfern Station - 4 min drive
Exhibition Centre Station - 13 min walk
Sydney Central Station - 28 min walk
Star City Light Rail Station - 3 min walk
John Street Square Light Rail Station - 5 min walk
Pyrmont Bay Light Rail Station - 5 min walk
Restaurants
The Star Garden Buffet - 1 min walk
Fat Noodle - 1 min walk
24/7 Sports Bar - 3 min walk
Sovereign Room - 6 min walk
Quick Brown Fox Eatery - 2 min walk
About this property
The Star Grand Hotel and Residences Sydney
Placing you only steps from Star Casino, The Star Grand Hotel and Residences Sydney features a casino and a nightclub. Guests can go for a swim in the outdoor pool, then visit the spa to be pampered with massages. Other highlights at this luxurious hotel include a fitness centre, a hot tub and a sauna. Fellow travellers say great things about the helpful staff and overall property condition. The property is only a short walk to public transportation: Star City Light Rail Station is 3 minutes and John Street Square Light Rail Station is 5 minutes.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
480 rooms
Arranged over 15 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-out available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The property charges 2 per cent for credit card payments
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Fees & policies
Optional extras
Credit card charges are subject to an extra charge of 2 per cent
Children & extra beds
Rollaway beds are available for AUD 80.0 per night
Parking
Self-parking costs AUD 40 per night
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Astral Tower Star
Astral Tower Star Hotel Pyrmont
Astral Tower Star Pyrmont
Star Astral Tower
Astral Tower Hotel Pyrmont
Astral Tower Hotel
Astral Tower Pyrmont
Star Grand Hotel Sydney
Star Grand Hotel
Star Grand Sydney
Star Grand
Hotel The Star Grand, Hotel & Residences Sydney Pyrmont
Pyrmont The Star Grand, Hotel & Residences Sydney Hotel
Hotel The Star Grand, Hotel & Residences Sydney
The Star Grand, Hotel & Residences Sydney Pyrmont
Astral Tower Residences at The Star
Pyrmont Astral Tower and Residences Hotel
Hotel Astral Tower and Residences
Astral Tower and Residences Pyrmont
The Star Grand Hotel Residences Sydney
Astral Tower Residences at The Star
Astral Tower
The Star Grand Hotel and Residences Sydney Hotel Pyrmont
The Star Grand Hotel and Residences Sydney Hotel
The Star Grand Hotel and Residences Sydney Pyrmont
The Star Grand Hotel Residences Sydney
Astral Tower Residences at The Star
Astral Tower Residences
The Star Residences Sydney
Frequently asked questions
Does The Star Grand Hotel and Residences Sydney offer free cancellation for a full refund?
Yes, The Star Grand Hotel and Residences Sydney does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Star Grand Hotel and Residences Sydney?
Yes, there's an outdoor pool.
Are pets allowed at The Star Grand Hotel and Residences Sydney?
Sorry, pets aren't allowed.
Is parking offered on site at The Star Grand Hotel and Residences Sydney?
Yes. Self-parking costs AUD 40 per night.
What are the check-in and check-out times at The Star Grand Hotel and Residences Sydney?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is 11 AM. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at The Star Grand Hotel and Residences Sydney?
Yes, the 39558 square-foot casino features 1500 slot machines and 312 gaming tables.
What is there to do at The Star Grand Hotel and Residences Sydney and nearby?
The Star Grand Hotel and Residences Sydney has a casino, a nightclub and a spa, as well as an outdoor pool and a steam room.
What's the area around The Star Grand Hotel and Residences Sydney like?
The Star Grand Hotel and Residences Sydney is located on the waterfront in Pyrmont, a short 3-minute walk from Star City Light Rail Station and 13 minutes' walk from International Convention Centre Sydney. Travellers love the hotel's prime location.
The Star Grand Hotel and Residences Sydney Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
25 Dec 2024
Tristan
Tristan, 1-night trip
Verified Hotels.com guest review
2/10 Poor
23 Dec 2024
Save your money, don’t stay at The Star
We stayed at The Star in October for 3 nights in a Superior King room. Initially we were super impressed by the room. It was spacious, well furnished and the bathroom seemed great. However, each morning the lights would come on by themselves anywhere between 12am and 4 am. Even when turned off they would turn themselves on again. We complained to reception every day and yet it continued to occur. We also found issues with the door entry to the room intermittently. The towels provided looked like cleaning towels. They were standard size and completely frayed. Furthermore the vent in the bathroom had the most disgusting mould in it. As nothing had been fixed during our stay despite our regular reporting of it (although we were told it was fixed) I sent an email once we got home to advise them of it. Their first solution was to call at 9.30pm Sydney time to discuss the day after my complaint. When we finally made contact their solution to our disappointing stay and ruined experience was to offer an upgrade on our next stay should we book the same room, pay full price, and then email to request the upgrade. This however was capped at 2 nights when we had stayed for 3 and was not available during any block out periods which were not defined and they stated we must book first and then request which could ultimately result in not receiving the upgrade. I am disgusted by the room and the customer service during and thereafter from The Star.
Renee
Renee, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 Dec 2024
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
14 Dec 2024
Louella
Louella, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 Dec 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Dec 2024
Kristy
Kristy, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Dec 2024
Rebecc
Rebecc, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Dec 2024
Perfect hotel.
Lovely hotel with great amenities. Rooms were well equipped and quiet. Room service delivery was very slow, but considering it was a Saturday night, that's to be expected.
Stayed as a large group of 3 rooms with various levels of cost and everyone was very happy.
katie
katie, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
24 Nov 2024
Great spring starcation
Very busy hotel long queue to check in but after that smooth sailing. Room was not ready but didn’t take long. We had the starcation package with the star suite, great room very comfortable and love all the little extras. Pool was nice but also very busy in the warmer spa sections so virtually impossible to get in. Found the pool area needed more staff as there was limited service at the bar. The breakfast in the harvest was a little tired paper cups for juice and bamboo spoons for cereal not my favourite. Plenty of choices but seems to be so busy that it’s a little neglected other than that it’s a very impressive room and very comfortable. Staff are lovely.
katrina
katrina, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 Nov 2024
Zohreh
Zohreh, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 Nov 2024
Kim
Kim, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 Nov 2024
Deb
Deb, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
5 Nov 2024
Neil
Neil, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 Nov 2024
Hongyi
Hongyi, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
3 Nov 2024
Great place to stay
A wonderful place to stay close to everything. We had a great time in the casino and the pool.
Amanda
Amanda, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
3 Nov 2024
Fabulous View
Hotel room was fabulous, however conditions of parking were not clear and breakfast was ordinary.
Maria
Maria, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 Oct 2024
Check in time was lengthy, staff reserved for VIP guests don’t check in regular guests, frustrating to see them doing nothing with a big queue of guests lined up.