Casa Candela offers a tranquil retreat with daily manager's reception and full breakfast. Enjoy a meal at one of the 10 on-site restaurants, unwind in the garden or relax at the onsite spa.
Reviews
8.88.8 out of 10
Excellent
Popular amenities
Spa
Pool
Bar
Free breakfast
Free parking
Free WiFi
Main amenities (10)
Daily housekeeping
10 restaurants and 2 bars/lounges
Full-service spa
Outdoor pool
Coffee shop/cafe
Terrace
Garden
Front desk safe
Snack bar/deli
Limited hour front desk
Feel at home (5)
Garden
Terrace
Daily housekeeping
Outdoor swimming pools
Snack bar/deli
The current price is £124
£124
includes taxes & fees
23 Feb - 24 Feb
Room options
Available filters for rooms
Showing 7 of 7 rooms
View all photos for Tree House, 1 Bedroom, Non Smoking, Mountain View
Minor Basilica of Our Lady of the Assumption - 8 min drive
San Jeronimo Park - 10 min drive
San Jeronimo Church - 10 min drive
Bridge of the West - 32 min drive
Getting around
Medellín (MDE-José María Córdova Intl.) - 93 min drive
Restaurants
Rancho El Gustazo No. 2 - 18 min drive
Monteverde No 1 - 18 min drive
Route 62 - 14 min drive
Cosechas - 13 min drive
Santis Bar - 9 min drive
About this property
Casa Candela
When visiting Sopetrán, Casa Candela is a great choice to consider. Guests can be pampered with spa services at the spa and grab a bite to eat at one of the 10 restaurants. Other highlights include 2 bars/lounges, an outdoor pool and a snack bar/deli.
Languages
English, Spanish
At a glance
Hotel size
17 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Parents must have child's birth certificate and photo ID*
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Parking
Free on-site valet parking
Other information
Smoke-free property
Property amenities
Food and drink
Free full breakfast each morning 8:00 AM–10:00 AM
10 restaurants
2 bars/lounges
Coffee shop
Free daily reception
Snack bar/deli
Services
Front desk (limited hours)
Facilities
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Full-service spa
Outdoor entertainment area
Room amenities
Sleep well
Bed sheets provided
What to enjoy
Individually furnished
Freshen up
Shower only
Towels
Stay connected
Laptop-friendly workspace
Electrical adapters/chargers
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Special features
Spa
The on-site spa has couples treatment room(s).
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Children & extra beds
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
This property accepts credit cards and debit cards. Cash is not accepted.
Property Registration Number 123
Also known as
Casa Candela Hotel
Casa Candela Sopetrán
Casa Candela Hotel Sopetrán
Frequently asked questions
Is there a pool at Casa Candela?
Yes, there's an outdoor pool.
Are pets allowed at Casa Candela?
Sorry, pets aren't allowed.
Is parking offered on site at Casa Candela?
Yes, there's free valet parking.
What are the check-in and check-out times at Casa Candela?
Check-in start time: 3:00 PM; check-in end time: 8:00 PM. Check-out time is noon.
What is there to do at Casa Candela and nearby?
Casa Candela has 2 bars and a spa, as well as an outdoor pool and a garden.
Are there restaurants at or near Casa Candela?
Yes, there are 10 on-site restaurants.
Casa Candela Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
9 Oct 2024
It was a nice place really good I would love to come back again to this property
Luis
Luis, 2-night trip
10/10 Exceptional
4 Nov 2024
Good place
Leandro
Leandro, 1-night trip
10/10 Exceptional
13 Nov 2024
Excellent service
Pablo
Pablo, 2-night trip
10/10 Exceptional
24 Oct 2024
Amazing experience!
Jay
Jay, 2-night trip
10/10 Exceptional
7 Nov 2024
This property is truly a gem. When you enter the property it feels like you are in an exclusive, well kept, top tier resort. The hotel staff catered to our needs and the food was excellent. I will definitely return in the future.
Jeffrey
Jeffrey, 2-night trip
10/10 Exceptional
6 Jun 2024
Perfect place for a honey moon and relax with your love one. Staff members have the best customer service skills ever, room are always clean, amazing food.
Walter
Walter, 3-night trip
10/10 Exceptional
28 May 2024
Casa Candela is a paradise in the middle of the jungle!
Jorge
Jorge, 1-night trip
10/10 Exceptional
22 Aug 2022
Lovely setting…wonderful food.
Jerome
Jerome, 1-night trip
10/10 Exceptional
15 Jul 2023
BEAUTIFUL AND QUIET - GOOD SERVICE AND STAFF
Mark
Mark, 2-night trip
10/10 Exceptional
16 Jul 2023
This was hands down the best place I have ever visit, it’s a hidden gem, amazing food, amazing staff and amazing vibes
jason
jason, 1-night trip
10/10 Exceptional
24 Mar 2024
Amazing place to disconnect. Beautiful surroundings and great food. We had a great experience, unfortunately our neighbors were so drunk and loud and we had to move to a different room. Overall we had an amazing time
Ana
Ana, 1-night trip
8/10 Very good
30 Aug 2022
Amazing scenery and pool, well worth it
Lennie
Lennie, 1-night trip
10/10 Exceptional
7 Mar 2024
great
Eduardo
Eduardo, 1-night trip
10/10 Exceptional
2 Nov 2022
Fantastic staff
Michael
Michael, 1-night trip
8/10 Very good
26 Jun 2024
The place in general is very nice but it doesn't seem to me that to access the jacuzzi or relaxation areas you have to pay for the spa, since in similar places there are no extra charges, when making a balance between price and what they offer there is no the accessibility of what is expected, and also the prices of the restaurant are very high being in Colombia, I don't think that someone native would be accessible
Olen
Olen, 1-night trip
10/10 Exceptional
2 Mar 2024
It was an incredible hotel. Staff was attentive to all our needs. A social thanks to Alexis and Juan Pablo, these two gentleman could not do enough for us. They were concerned of all our needs. They went above and beyond to make us happy and confortable. Needless to say all their staff were helpful and friendly. Would definitely recommend and stay there again.
William
William, 2-night trip
10/10 Exceptional
25 Aug 2022
The music was great! If you want quiet, don't come here!
Eldridge
Eldridge, 3-night trip
10/10 Exceptional
21 Jan 2023
Love it
Hitesh
Hitesh, 1-night trip
10/10 Exceptional
15 Apr 2023
Greenery! Garden very well kept.
The shower does NOT have a curtain or enclosure therefore allowing water to spill onto the toilet, the sink, and the floor.
Gabriel
Gabriel, 1-night trip
4/10 Fair
14 Jun 2024
This was my second time staying here. I did not have a great experience. A group of about 12 people arrived at night and partied all night with loud music. I complained at 3 and 4 am because I could hear it through my earplugs. The next morning reception told me those guests were kicked out for the noise. No, instead they were at the pool all day drinking, cursing at me, and making threats to me in Spanish. I didn’t feel safe and there was no police or security. I spent $1500 USD for two days including food and drinks. For the money, this was not the experience I paid for. There are better options in Santa Fe.
Kevin
Kevin, 2-night trip
4/10 Fair
13 Oct 2022
Unique the place location.But we have an incident in the room that took few days to resolve.The toilet was overflode.
German
German, 2-night trip
4/10 Fair
30 Dec 2022
Only loud Electronic music is played the whole day
The hotel is beautiful!, the service and the food are good but from 10am until 10pm they play ONLY Electronic music which I don´t like. Playing the same type of music for 12 hrs is unbearable even if you are on a nice place, that is why we left after the first night, even thought we paid for 2 nights.
The pictures on the website make you believe that this is a good place for a romantic and relaxing stay, but it is NOT.
The hotel should post on their website that their experience is designed only for Electronic music lovers who want to party the whole day!
Carlos A
Carlos A, 2-night trip
8/10 Very good
17 Jan 2023
The place is a beauty but seems to me the staff is a bit disorganised. Coming back to the hotel after dinner the gate was closed and nobody was notified about opening for us or answering the phone calls. We waited outside 40 minutes while gangs of threatening looking bikers where passing. It clearly needs major communication between employees of different turns because that experience specifically was not nice at all. For the rest the place is beautiful but that’s it.
Marco
2/10 Poor
10 Mar 2023
Horrible experience
Worst stay ever!
Where do I begin, upon arrival the pool has an issue and a truck needs to pump water in the pool which took hours and was ver noisy. 2nd part of the hotel is under construction and all morning long from 8am ( you can really rest) you hear hammer noise Heavy machine cutting ext… that last all day. Booked a massage and while the therapist was great the hammer noise was horrible. My opinion that it will take them several more months to complete the construction. And last is the food, very disappointing nothing tasting good and I’ve asked for a medium well steak they took over 1 hr and brought it extremely well done. They offer to change it took extra 45 minutes and served it rare. Needless to say I was shocked, ordered the chicken instead and that was ok but took an extra 40 min. So after 2 hour and 25 minutes I finally eat.
Same story the next day, I’ve explained I have an allergy for ham so I ask for a simple grilled chicken sandwich with no ham or cheese, took 1 hour and arrived with ham and cheese, I literally had no more words and just decided to leave the place. I spend on average of 140 nights in hotels a year and never had such bad experiences in any of the hotels I stay worldwide.