Royal Palace Helena Sands offers a private beach where you can enjoy the shade from a beach umbrella or relax on a sunlounger. The outdoor pool and indoor pool provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Restaurant Poseidon, one of 2 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include a winery, a free kid's club and a bar/lounge.
Languages
Bulgarian, English, German, Russian
At a glance
Hotel size
170 rooms
Arranged over 8 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Free children's club
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Uncovered on-site self-parking (BGN 20 per day)
On-site parking is limited
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 7:30 AM–10:30 AM
2 restaurants
Bar/lounge
Room service
Water dispenser
Travelling with children
Free children's club
Children's pool
Playground
What to do
On a private beach
Shopping
Pool table
Working away
Business centre
Meeting room
Computer station
Conference space (807 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Beach sunloungers
Beach umbrellas
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Library
Television in common areas
Health club
An outdoor pool
An indoor pool
Arcade/games room
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Winery on-site
Reception hall
Accessibility
Lift
Lift door width (centimetres): 90
Bathroom emergency pull cord
Step-free path to entrance
Room amenities
Be entertained
LCD television
Satellite TV channels
Home comfort
Air conditioning
Minibar
Electric kettle
Sleep well
Blackout curtains
Free cot/infant bed
Bed sheets provided
What to enjoy
Balcony
Freshen up
Private bathroom
Bath only
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Spa
Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
Dining
Restaurant Poseidon – This buffet restaurant specialises in international cuisine and serves breakfast and dinner.
Dolphin Restaurant – This restaurant specialises in seafood. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: BGN 1.00 per person, per night
Optional extras
Airport shuttle service is offered for an extra charge
Renovations and closures
The property is closed between 1 October and 30 April.
Parking
Uncovered self-parking costs BGN 20 per day
Pool, spa, & gym (if applicable)
Pool access available from 9:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Also known as
Royal Palace Helena Sands
Royal Palace Helena Sands Hotel
Royal Palace Helena Sands Hotel Sunny Beach
Royal Palace Helena Sands Sunny Beach
Royal Palace Helena ds Hotel
Royal Helena Sands Sunny Beach
Royal Palace Helena Sands Hotel
Royal Palace Helena Sands Sunny Beach
Royal Palace Helena Sands Hotel Sunny Beach
Frequently asked questions
Is Royal Palace Helena Sands currently open?
The property is closed between 1 October and 30 April.
Does Royal Palace Helena Sands offer free cancellation for a full refund?
Yes, Royal Palace Helena Sands does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Royal Palace Helena Sands?
Yes, there's an indoor pool, an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 7:00 PM.
Are pets allowed at Royal Palace Helena Sands?
Sorry, pets aren't allowed.
Is parking offered on site at Royal Palace Helena Sands?
Yes. Self-parking costs BGN 20 per day. Parking spaces may be limited.
Is an airport shuttle service offered by Royal Palace Helena Sands?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Royal Palace Helena Sands?
Check-in start time: 2 PM; check-in end time: 5:00 AM. Check-out time is noon.
Is there an on-site casino at Royal Palace Helena Sands?
No, this hotel doesn't have a casino, but Platinum Casino (15-min walk) and Casino Hrizantema (5-min drive) are both nearby.
What is there to do at Royal Palace Helena Sands and nearby?
Royal Palace Helena Sands has a private beach, a spa and a winery, as well as an outdoor pool, a Turkish bath and an arcade.
Are there restaurants at or near Royal Palace Helena Sands?
Yes, there are 2 on-site restaurants, featuring international cuisine.
Does Royal Palace Helena Sands have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Royal Palace Helena Sands like?
Royal Palace Helena Sands is a short 3-minute walk from Sunny Beach and 15 minutes' walk from Platinum Casino.
Royal Palace Helena Sands Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
9.6/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
17 Sept 2024
Excellent food and friendly staff.
BRIAN
BRIAN, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
17 Aug 2024
Great hotel. Well maintained. 2 min from the beach. Clean. Stuff was very helpful. Great food.
Megi
Megi, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
5 Jun 2023
Adrian
Adrian, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
20 Sept 2022
Excellent Resort and location
Excellent Resort in a great location, on the beach. Own area on beach which was kept very clean and had free sunloungers and umbrellas available for Hotel Guests. In the hotel the cleanliness was at its best and food was very fresh, lots choice, service was great. Staff friendly and helpful. Pool area was lovely, lots sunloungers and fresh towels with outside showers that were both hot and cold. Seperate changing and shower room near pool for use on departure day after checkout.
Verified traveller
7-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 Sept 2022
Clare
Clare, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 Sept 2022
Staff was excellent we received a free upgrade to the president suite. It was absolutely wonderful.
Patrick
Patrick, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
16 Aug 2022
Great place!
Great place! All of us loved it!
Katia
Katia, 4-night trip with friends
Verified Hotels.com guest review
6/10 Good
14 Jul 2022
Hotel is run down
The hotel is very run down. Staff was nice but this hotel is a 2 star on every level. Pool was not heated so nobody would swim. The halls have no ac so boiling. Sunny beach is a fun place but it is a dump. The food is gross except for the fish restaurant that is not part of the deal. That place is great. Buffett is sub par. Anyone who says the food is good is nuts.
David
David, 5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 Aug 2021
Alex
Alex, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Sept 2019
Verified traveller
14-night trip
Verified Expedia guest review
8/10 Very good
8 Sept 2019
The Hotel was spotless and it felt v safe.food good
The Hotel it self we couldnt fault
Staff a fifferent problem.Frieldly staff in breakfast hoom and dinner,but bar staff bad mannered(mostly the men) pool bar ok but inside bar one gentleman
Has no people skills
Verified traveller
14-night romance trip
Verified Expedia guest review
8/10 Very good
4 Sept 2019
Great stay!
Great food, veggie options and the pool is beautiful. The beach is gorgeous, a fabulous setting and enjoyable stay!
Anna
Anna, 1-night trip
Verified Hotels.com guest review
8/10 Very good
28 Aug 2019
Very friendly staff that can speak to you and all ways plenty of food to choose from at meal times
Verified traveller
7-night trip
Verified Expedia guest review
10/10 Exceptional
11 Jul 2019
Staff were very helpful, the quality of the meals was excellent and at night the hotel was very peaceful.
Verified traveller
7-night family trip
Verified Expedia guest review
8/10 Very good
24 Jun 2019
Nice views and large rooms
Great location with a lot of amenities and friendly service from the staff. A must stay. Very safe and outstanding food.
Verified traveller
2-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
14 Jun 2019
Amazing
It was a beautiful stay, great stuff.
Very safe.we love the food.
The fish restoratnt is one of the best I tried.
Big pool .very close to the beach.the best hotel in Burgas
IZHAK
IZHAK, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 Jun 2019
Verified traveller
7-night trip
Verified Ebookers guest review
8/10 Very good
1 Jun 2019
Verified traveller
5-night trip
Verified Ebookers guest review
10/10 Exceptional
1 May 2019
Memorable holiday
The experience was absolutely awesome. The hotel gives you a feeling of being royal and the ambience is regal.
The reception is excellent and check in very quick.
The amenities are good and the room was spacious and with an envious view of the sea and the hotel pool. The view was even more lovely at night.
The food on offer was mouth watering and the spread was more than one can ever imagine.
A truly great stay.
David
David, 1-night romance trip
Verified Hotels.com guest review
8/10 Very good
9 Sept 2018
nice resort hotel close to the beach, excellent food
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
6 Sept 2018
we had a wonderful holidays 2 weeks at this hotel
DALE
DALE, 14-night trip
Verified Expedia guest review
8/10 Very good
2 Sept 2018
Very nice hotel and just over from the beach.
Amazing stay. Hotel just over a walkway to the beach. The quiet end of the strip and totally recommended. Foiod was sumptuous. The rooms are huge as is the monster bed which is very comfortable.
costas
costas, 7-night trip
Verified Expedia guest review
10/10 Exceptional
10 Aug 2018
Very nice hotel only fish restaurant staff bad
I would stay there again only I wold not use the fish restaurant as the staff very very unpleasant only looking for people who will give them a large tip
peter
peter, 6-night trip
Verified Expedia guest review
10/10 Exceptional
20 Jun 2018
A lovely hotel with a wonderful view. A lovely private beach just over the road.