4/10 Fair
No Wi-Fi access throughout stay
Ashleigh
Ashleigh, 3-night trip
Best Western The Grand Hotel Hartlepool
Hartlepool hotel with restaurant and bar/lounge
In the heart of Hartlepool, Best Western The Grand Hotel offers a welcoming stay with cooked-to-order breakfast, free in-room WiFi and an on-site restaurant serving British cuisine. Take advantage of the conference space or banquet hall for events and enjoy coffee/tea in the lobby.
Good
Popular amenities
- 24/7 front desk
- Bar
- Parking available
- Laundry facilities
- Non-smoking
- Free WiFi
Main amenities (12)
- Daily housekeeping
- Restaurants and bar/lounge
- Breakfast available
- Self parking
- 24-hour room service
- Meeting rooms
- 24-hour front desk
- Coffee/tea in a common area
- Front desk safe
- Snack bar/deli
- Laundry service
- Self-serve laundry
Feel at home (6)
- Free cots/infant beds
- Private bathroom
- Cable/satellite TV service
- Daily housekeeping
- Laundry facilities
- Coffee/tea maker
£40
includes taxes & fees
16 Nov - 17 Nov
Room options
Check availability for these dates
Showing 12 of 12 rooms
Standard Twin Room
- Sleeps 2
Standard Room, 2 Single Beds, Non Smoking
Highlights
Heating
Free cots/infant beds
Deep-soaking bath
Hairdryer
Private bathroom
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
- Sleeps 2
- 2 Single Beds
Standard Room, 1 Single Bed, Non Smoking
Wonderful
Highlights
Heating
Free cots/infant beds
Deep-soaking bath
Hairdryer
Private bathroom
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
- Sleeps 1
- 1 Single Bed
Standard Room, 1 Double Bed, Non Smoking
Highlights
Heating
Free cots/infant beds
Deep-soaking bath
Hairdryer
Private bathroom
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
- Sleeps 2
- 1 Double Bed
Family Room, Multiple Beds, Non Smoking
Highlights
Heating
Free cots/infant beds
Deep-soaking bath
Hairdryer
Private bathroom
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
- Sleeps 2
- 1 Double Bed and 1 Single Bed
Suite, 1 Double Bed, Non Smoking
Highlights
Heating
Free cots/infant beds
Deep-soaking bath
Hairdryer
Private bathroom
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
- Sleeps 2
- 1 Double Bed
Superior Room, 1 Double Bed, Non Smoking
Highlights
Heating
Free cots/infant beds
Deep-soaking bath
Hairdryer
Private bathroom
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
- Sleeps 2
- 1 Double Bed
Suite-1 Double Bed, Non-Smoking, Sitting Area
- Sleeps 2
1 Double 1 Single, Non-Smoking, Family Room, Standard Room
- Sleeps 2
Superior Room with Double Bed-Non Smoking
- Sleeps 2
Standard Room with Double Bed-Non-Smoking
- Sleeps 2
Standard Room With Single Bed, Non-Smoking
- Sleeps 1
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About the area
Swainson Street, Hartlepool, England, TS24 8AA
About this property
Best Western The Grand Hotel Hartlepool
Enjoy your visit to Hartlepool with a stay at Best Western The Grand Hotel Hartlepool. Guests looking for a bite to eat can visit The Grand Reastaurant, which serves British cuisine and is open for breakfast and dinner. A bar/lounge and a snack bar/deli are other highlights.
At a glance
Property amenities
Room amenities
Special features
Dining
The Grand Reastaurant – This restaurant specialises in British cuisine and serves breakfast and dinner.
Frequently asked questions
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Best Western The Grand Hotel Hartlepool Reviews
7.4
Good
8.0/10
Cleanliness
8.2/10
Staff & service
6.8/10
Amenities
7.0/10
Property conditions & facilities
7.0/10
Eco-friendliness
4/10 Fair
Single room was like a sauna with window full open and fan going. No adjustment on the big radiator in the small room. As window had to be fully open (safety catch had been removed) it was very loud on a Saturday night until early hrs then the street cleaners start. Room grubby but cheap. Also when I returned from work at 2 in morning no one answered the call button so was locked out. Had to bang on the windows hard. On a plus note the breakfast was good
Geoffrey
Geoffrey, 2-night trip
10/10 Exceptional
Enjoyed my stay
Freindly staff, room was cozy had everything that was needed although bed was a little hard for my likeing but thats just personal choice,breakfast was probly best ive had in any hotel, hotel is close to local pubs,diners infact everything ,will definetly be using again.
Paul
Paul, 1-night trip
10/10 Exceptional
Old hotel building but rooms are modern and clean
Janine
Janine, 1-night trip
10/10 Exceptional
Very close to the train station, the room was very big and the bathroom was massive, very deep bath and good size shower.
Paul
Paul, 1-night trip
10/10 Exceptional
Sensational stay, I’d highly recommend.
William
William, 1-night trip
2/10 Poor
Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.
Barbara
Barbara, 1-night trip
4/10 Fair
Run down very poorly run .No stock and didn’t seem to care about it . I stayed for over a week and they still did not have any drink . I had to go elsewhere.Will not be staying again . I can’t believe how bad this place has got
Glyn
Glyn, 8-night trip
8/10 Very good
Well located, staff very professional and helpful, room was excellent, no problems with check in and check out. Would definitely stay at this Hotel again.
Steve
Steve, 1-night trip
10/10 Exceptional
The only thing I could complain about was the heating being too hot. Simple solution being I opened the window. Very happy with my stay and accomodations.
Frances
Frances, 1-night trip
10/10 Exceptional
Celebration
Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️
Dawn
Dawn, 2-night trip
6/10 Good
Good value stay
Staff friendly and fairly attentive. Andy the bar man was great. Only negatives were due to any lack of identity/ uniform, it was sometimes hard to know who the staff actually were. Coffee/ Fruit juice at breakfast very watery!
Mark
Mark, 1-night trip
6/10 Good
Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.
richard kevin
richard kevin, 2-night trip
6/10 Good
Poor attitude to service,bar often closed,was better last visit.Not impressed.
Norman
Norman, 5-night trip
4/10 Fair
Could be better in a derelict town
Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar.
The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant.
The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details.
The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
Rollon
Rollon, 1-night trip
6/10 Good
When we arrived at room,the tv didnt work, changed remote control 4 times, seemed like it was working, then it stopped again, in the end just left it,
John
John, 1-night trip
4/10 Fair
Not recommended
It was stiflingly hot on the 3rd floor as the bathroom radiator was on all the time. Luckily there was a fan but did not feel safe to use it all night. There were silver fish in the bathroom and the kettle didn’t work. The bathroom tiles were grubby and the shower didn’t drain so I was standing in an 2 inch pool of water. All in all not somewhere I’d ever choose again .
Margaret
Margaret, 1-night trip
2/10 Poor
Second visit. Despite my better judgement, I thought I’d try once more - this time by booking a suite. I opened the door - it was huge! 4m high ceilings. And then the overwhelming smell of sewers. Went to the bathroom, ran the hot water in the sinks bath and shower. Popped the plugs in and hoped it would dissipate. Came back after dinner 2hrs later, the smell was worse. It had filled the whole room. I asked to be moved, and was moved to a standard room. I then asked for the difference to be refunded - I’d paid £90 for the suit, over the £28 for a standard - hoping for a better experience. This proved not possible, and subsequent emails have rendered no response. To add insult to injury - The room had a bin with the previous occupants teabag in and a turd in the loo. I didnt want to leave this account of my stay. If you need to stay in Hartlepool, avoid this place like the plague.
Christopher
Christopher, 1-night trip
8/10 Very good
Lovely hotel and indian restaurant and bar
Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!
Bryan
Bryan, 1-night trip
6/10 Good
Okay stay
Beautiful historic building but not as clean as it could be. Windows filthy, fan and iron in our room were extremely dirty. Fan blew dust everywhere. Bed was nice and comfy. Carpets need a deep clean. Was a grand hotel in its day and with some work could be a nice place again
Maureen
Maureen, 2-night trip
6/10 Good
Disappointing stay in Hartlepool
We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window.
Outside was quite noisy at night.
We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
Nichola
Nichola, 2-night trip
8/10 Very good
Lovely hotel
Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.
Paul
Paul, 2-night trip
6/10 Good
Dejligt hotel
Fremragende beliggenhed, og hyggeligt, værelserne var fine, men der lugtede kemisk på gangen og dårligt indeklima. Man kunne ikke åbne et vindue og der var ingen aircondition.
Claus
Claus, 4-night trip
4/10 Fair
Rust in kettle. Dirty towels. Very low water pressure.
callum
callum, 1-night trip
2/10 Poor
Needs a little more attention to details like a broken blind or no blackout curtains and unusable door chain. Staff do their best and are friendly. Good breakfasts. The bathrooms are big but single beds a wee bit narrow. All in all though really pretty good.
Vera K
Vera K, 6-night trip
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