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The Queen at Chester Hotel, BW Premier Collection

4-star hotel with restaurant, near Chester Racecourse

  • Free WiFi
From
£71

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  • Reception
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  • Suite, 1 Double Bed - Living Area
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Reception. Image 1 of 138.
1 / 138Reception
City Rd, Chester, CH1 3AH, England, United Kingdom
8.2.Very good.
  • Came to Chester to visit nephew & the hotel was conveniently situated near his appartment…

    Jul 31, 2021

  • Great location, came in on the train and it's directly opposite the station. They were a…

    Jul 31, 2021

See all 555 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Convenient
Safe
Shopping
Dining options
  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 128 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Free train station pick-up
  • Fitness centre

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • Heart of Chester
  • Chester Racecourse - 22-minute walk
  • Chester Cathedral - 15-minute walk
  • Chester City Walls - 16-minute walk
  • University of Chester - 21-minute walk
  • Grosvenor Park - 11-minute walk

Book this property and collect stamps after your stay

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Enter dates for 2 guests

Guests
  • Standard Room, 1 Double Bed, Non Smoking
  • Standard Room, 1 Single Bed, Non Smoking
  • Executive Room, 1 Double Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking
  • Executive Room, 2 Single Beds, Non Smoking
  • Family Room, Multiple Beds, Non Smoking
  • Superior Room, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking

Location

City Rd, Chester, CH1 3AH, England, United Kingdom
  • Heart of Chester
  • Chester Racecourse - 22-minute walk
  • Chester Cathedral - 15-minute walk

What’s around

Landmarks

  • Heart of Chester
  • Chester Racecourse - 22-minute walk
  • Chester Cathedral - 15-minute walk
  • Chester City Walls - 16-minute walk
  • University of Chester - 21-minute walk
  • Grosvenor Park - 11-minute walk
  • St Paul's Church - 13-minute walk
  • The Rows of Chester - 14-minute walk
  • Roman Amphitheatre - 14-minute walk
  • Eastgate Clock - 14-minute walk
  • Newgate - 15-minute walk

Getting around

  • Manchester Airport (MAN) 41-min drive
  • Liverpool (LPL-John Lennon) 39-min drive
  • Chester Station 1-min walk
  • Bache Station 27-min walk
  • Ellesmere Port Station 10-min drive
  • Free train station pick-up

At a glance

Hotel size

  • This hotel has 128 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Transfers

  • Free train station pick-up

Parking

  • Uncovered on-site self-parking (GBP 15 per night)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • To-go breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Fitness facilities

Working away

  • Business centre
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby

Accessibility

  • In-room accessibility

Languages Spoken

  • Czech
  • English
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Slovak
  • Spanish
  • Welsh

In the room

Home comforts

  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Bath with shower
  • Hair dryer

Be entertained

  • TV
  • Digital TV channels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Kings Quarters – This restaurant serves breakfast and dinner.

Cocktail Bar – On-site restaurant. Guests can enjoy drinks at the bar.

Small print

Also known as

  • Hallmark Hotel The Queen
  • Chester Hotel Queen
  • Queen Hotel Chester
  • Queens Hotel Chester
  • Hallmark Hotel Queen Chester
  • Hallmark Hotel Queen
  • Hallmark Queen Chester
  • Hallmark Queen
  • Hallmark Hotel The Queen Chester
  • Hallmark Hotel The Queen Chester
  • Hallmark Hotel The Queen
  • Hallmark Hotel The Queen Chester
  • The Queen at Chester BW Premier Collection
  • The Queen at Chester Hotel, BW Premier Collection Hotel
  • The Queen at Chester Hotel, BW Premier Collection Chester
  • The Queen at Chester Hotel, BW Premier Collection Hotel Chester
  • The Queen at Chester BW Premier Collection
  • The Queen at Chester Hotel, BW Premier Collection Hotel
  • Queens Hotel Chester
  • Chester Hotel Queen
  • The Queen at Chester Hotel, BW Premier Collection Chester
  • The Queen at Chester Hotel, BW Premier Collection Hotel Chester
  • Queen Hotel Chester

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Uncovered self-parking costs GBP 15 per night

To-go breakfast is offered for an extra charge of GBP 7.50 per person (approximately)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Queen at Chester Hotel, BW Premier Collection does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs GBP 15 per night.
  • Sorry, pets aren't allowed.
  • You can check in from 4:00 PM - anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
  • Yes, there's an on-site restaurant, Kings Quarters. Nearby restaurants include Siam (5-min walk), City Spice (5-min walk) and Gate of India (5-min walk).
  • The Queen at Chester Hotel, BW Premier Collection has a fitness centre and a garden.
8.2.Very good.
  • 10.0.Exceptional

    Nice hotle

    All good - nice and clean

    Kenneth, 1 night trip with friends, Jul 28, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Underwhelming, expensive and lost it's way.

    £10 to park over the road, pitctures online led me to believe we was getting a traditonally decorated, classy hotel stay. Given I paid £243 for one nights stay compared to a £80 premier inn stay I thought it would offer old fashioned style, service and a great experience. Instead the room was moddern and slightly tacky, warm having to ask for a fan, there was blood on the both the curtain and the wardobe door and regretted my choice as soon as we got to the room. Joined the line of approx 35 people for breakfast whilst my partner waited at the table to order tea which took her about 15 mins in a boiling room. Very underwhelming, over priced and no better than any cheap hotel. the potential of the building is far exceeding the execution of the owners and staff. Reception didn't even reply to me saying goodbye to them on the way out.

    Tom, 1 night trip, Jul 24, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    One of us has there lock not work in there door and they had to get them another room and then they didn't

    Michael, 2 night trip with friends, Jul 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great

    Nice room two fans provided extremely warm day enjoyed stay.

    Mary, 1 night trip, Jul 23, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Apart from the room being very hot - there is no air con or a fan. The window was open onto a very busy road with the sound of busses constantly outside the window. I wouldn’t stay again.

    Chris, 1 night trip, Jul 21, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Chaotic

    On arrival after four trains from Berkshire, I was very disappointed to see no one on reception I just wanted to unwind and get into a room. Luckily I just managed a shower and quick change before a friend came to meet for dinner. In the dining room no one seemed to know what they were doing. Disappointing menu as already looked at the A La Carte but not available. I think there were good rules in place and plenty of bacterial cleanser. The room was like a suite and very comfortable. I would choose to stay again when visiting my friends as it is so close to the station and very convenient to Town. Just needs a bit of reorganising and friendly faces.

    Jean, 1 night trip with friends, Jul 19, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Queens of Chester

    Very friendly staff . Lovely garden area. Close to Grosvenor park and the city centre. Would definitely stay in the hotel again

    2 night family trip, Jul 18, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Convenient

    Lovely hotel, which is literally right next to Chester Station so very convenient. The room was clean and comfortable, and a fan was provided in the cupboard which was great as I find hotel rooms are always too hot! Only two negative things were the price of food (£13.50 for a pizza plus a £5 charge just to bring food to your room added up to £32 for two pizzas!), and the fact that the staff have clearly been told to get customer details for test and trace without actually telling customers that this is why they are collecting details - personally I think this is a breach of privacy. However this is obviously a hotel policy rather than staff choice, and all of the staff were very pleasant and helpful.

    1 night trip with friends, Jul 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It is an old but very efficiently run hotel, the double rooms are large and generally well-presented. The staff are very friendly and the breakfast large!

    S R, 1 night family trip, Jul 10, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    disappointing hotel

    we checked in on Friday 9th July for an overnight stay. Our first impressions of the foyer and interior of the hotel were good, it was an old building with character. on entering our room which was on the second floor above reception we noticed it was very dated, flaky paint , not very modern and a fire door that runs right through the middle of the room to the next rooms. The two double glazed windows did not shut properly, one when closed you could put your fingers into where the seal should have been, this made it noisy as the room looks over the main street were there is a pub and beer garden. We returned to the room at 2245 and the noise from the bar area was horrendous, we did not realise Chester races was on and their was stag and hen partys in the bar, this went on until 0300 am. we complained and were told they would close the bar doors which should be better, it made little difference. my wife and i actually packed our bags and were going ro go and sleep in our car. We did not ask for a room change as we thought if there was a room available we would probably end up worse off at the side of one pf these party's. i finally managed to get to sleep at 0430. we paid £150 , and expected that to be reflected in the overall quality of the hotel, it was far from it. i will not stay here again.

    kelly, 1 night trip, Jul 9, 2021

    Verified Hotels.com guest review

See all 555 reviews