Mama Shelter Toulouse features a rooftop terrace and puts you within a 15-minute drive of Airbus. You can relax with a drink at one of the 2 bars/lounges, and the restaurant is the perfect spot to grab a bite to eat. Fellow travellers say great things about the helpful staff. Public transportation is only a short walk: Jean-Jaurès Metro Station is steps away and Capitole Station is 6 minutes.
Languages
English, French, German, Russian, Spanish
At a glance
Hotel size
120 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Contactless check-in and check-out are available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets stay for free (5 total)
Service animals welcome
Specific rooms only*
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Other information
Smoke-free property
Caters to LGBTQ guests
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7 AM–11 AM
2 bars/lounges
Restaurant
What to do
Shopping
Working away
4 meeting rooms
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
Safe-deposit box at front desk
Rooftop terrace
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Lockers available
Banquet hall
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Closed-captioned TV
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
43-inch TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Sleep well
Soundproofed rooms
Turndown service
Bed sheets provided
Freshen up
Rainfall shower heads
Shower only
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Mini fridge
More
Daily housekeeping
In-room safe
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 21 for adults and EUR 10 for children
Late checkout can be arranged for an extra charge of EUR 30 (subject to availability)
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property caters to LGBTQ+ guests.
Guests can rest easy knowing that there's a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Mama Shelter Toulouse Hotel
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Frequently asked questions
Does Mama Shelter Toulouse offer free cancellation for a full refund?
Yes, Mama Shelter Toulouse does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mama Shelter Toulouse?
Yes, pets stay for free, with a limit of 5 total. Food and water bowls are available.
Is parking offered on site at Mama Shelter Toulouse?
Sorry, there's no on-site parking at Mama Shelter Toulouse.
What are the check-in and check-out times at Mama Shelter Toulouse?
Check-in start time: 3:00 PM; check-in end time: 4:00 AM. Check-out time is noon. Late check-out is available for a charge of EUR 30 (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Mama Shelter Toulouse?
No, this hotel doesn't have a casino, but Casino Theater Barriere of Toulouse (7-min drive) is nearby.
What is there to do at Mama Shelter Toulouse and nearby?
Mama Shelter Toulouse has 2 bars.
Are there restaurants at or near Mama Shelter Toulouse?
Yes, there's an on-site restaurant.
What's the area around Mama Shelter Toulouse like?
Mama Shelter Toulouse is in Toulouse City-Centre, a short 2-minute walk from Jean-Jaurès Metro Station and 3 minutes' walk from Place Wilson.
Mama Shelter Toulouse Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
10 Oct 2024
Weekend in Toulouse
Loved the vibe of this hotel, especially the bar/restaurant area - good DJ’s and great food. However, they could’ve done with a couple of extra staff at key times (breakfast and dinner)
Room was clean, bed was comfy but no drawers for clothing
All in all a great weekend and would definitely stay at Mama Shelter again
GARRY
GARRY, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 Oct 2024
Cute, funky decor, friendly staff, very convenient location. Some street noise (as it is on a busy avenue) but nothing that woke us up in the night
Homer
Homer, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 Sept 2024
Wonderful staff, clean and comfortable rooms and the vibes are top notch!
Sarah
Sarah, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
15 Sept 2024
Lily
Lily, 2-night trip
Verified Expedia guest review
10/10 Exceptional
1 Sept 2024
Thaitung
Thaitung, 1-night trip
Verified Expedia guest review
4/10 Fair
19 Aug 2024
Just about average
It’s terrible that they charge you 50 euros per night for room even though I paid bill already .., it did go back into account in departure. But they should take money before just t as me card details . I e we not use them again
Brigitte
Brigitte, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 Jul 2024
Great spot. Very eclectic and cool. Great restaurant and roof top bar.
Timothy
Timothy, 1-night romance trip
Verified Expedia guest review
6/10 Good
1 Jul 2024
No amenities available - bad for travel
There si no shampoo. or any other 4* quality amenities. The excuse was that they are trying to be more ecological - but that would be solved by bottles fixed to the wall to reduce one use plastics. It was a stress to arrive from NYC and have nothing in the room
Laura
Laura, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
24 Jun 2024
Derek
Derek, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 May 2024
Best hotel stay in a long time
Fantastic hotel in a great location. Easily one of the most comfortable beds I've ever slept in. Room was exceptionally clean and quiet. Staff were super welcoming and friendly.
Jessica
Jessica, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
13 Apr 2024
Andrew
Andrew, 1-night trip
Verified Hotels.com guest review
8/10 Very good
30 Oct 2023
Great hotel. I always use it when I am in Toulouse.
Gregory
Gregory, 8-night family trip
Verified Hotels.com guest review
10/10 Exceptional
22 Oct 2023
A funky decor, this hotel has a great location and a fantastic breakfast. The bed and pillows were very comfortable. We enjoyed that it was handy the major metro intersection in an area with good restaurants and we could easily get to the activities we wanted. We were unhappy that we couldn’t lower the temperature in the room with out opening the windows on nights when others were celebrating rugby wins or late night music. Be forewarned that there is very little clothing storage provided.
Mary
Mary, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
16 Oct 2023
Great location everything is very walkable. Room and price were great. Room was suitable for one person.
heather
heather, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
16 Oct 2023
Fun atmosphere, double room great for just 1 person. large shower & bathroom, helpful staff
kelley
kelley, 1-night trip
Verified Expedia guest review
10/10 Exceptional
11 Oct 2023
Gregory
Gregory, 6-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 Oct 2023
Bianca
Bianca, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 Oct 2023
Great Location!
Cool place to stay. Lovely breakfast spread and cool rooftop bar. We stayed in the XL room which I recommend. Staff was lovely and very helpful. Ask for a quiet room. I think the lower rooms may be a bit noisy as it's on a main street close to clubs.
Michelle
Michelle, 2-night trip
Verified Hotels.com guest review
8/10 Very good
25 Sept 2023
Lovely hotel, great location, food and drinks a bit pricey though. Overall, great place to stay.
Sinead
Sinead, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
18 Sept 2023
Del
Del, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 Sept 2023
Pablo
Pablo, 1-night trip
Verified Expedia guest review
10/10 Exceptional
11 Sept 2023
Ofelia
Ofelia, 2-night trip
Verified Expedia guest review
10/10 Exceptional
10 Sept 2023
A very unusual, funky, and fun hotel. The staff were all super friendly and helpful, the rooms were sufficiently big (although somewhat weird!), and you couldn't ask for a better location if you're exploring the historic center of town. I'd happily stay again.