on arrival at the hotel, there was no clear signage on how to enter. I rang them and the bar staff let me in the emergency exit, where the manager sat at a table.
I was taken to my first room, room 9 after walking up 3 flights of stairs. The room looked nothing like the photos, with mouldy windowsills & a shared bathroom with broken light. I spoke to the manager who allowed me another room for £10 extra per night. The next room was worse. Although it had an ensuite...the window was broken and decayed, it wouldn't shut, the carpet was full of mould, the desk was stained, the curtains were mouldy, crumbs were everywhere and the ceiling was crumbling. I didn't want to make too much of a fuss so for the night I stayed in a friend's room a 30 minute walk away. I came back this morning and decided it just wasn't okay or hygienic for a second night.I came down and asked to speak with the manager. Upon his arrival, he refused to look at my photos, refused to speak or compensate me. He just repeatedly said sorry I have to go. He said he would be back in 2 hours to have the conversation - 5 hours passed, he did not return and hid away instead.
I'd like to point out that the bar staff, particularly Ash & Nat were incredible. They were so apologetic + compassionate. From the state of the rooms, this is definitely not the first time they've had to deal with complaints, despite it not being their fault n instead the fault of a manager who who is in over his head and is struggling to run it