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Mercure London Heathrow Hotel

4.0 star property
Suburban hotel in Pinkwell with restaurant and bar/lounge

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure London Heathrow Hotel

Exterior
Exterior
Bar (on property)
Breakfast and dinner served
In-room safe, desk, blackout curtains, soundproofing

Reviews

6.6 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Electric vehicle charging point
  • Gym
  • Parking available
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Conference centre
  • Business centre
  • 6 meeting rooms
  • Limo/town car service
  • 24-hour front desk
For families
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 Single Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout curtains, soundproofing

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
  • 12 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
  • 12 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Similar properties

Bar (on property)

Ibis budget London Heathrow Central

Airport transfer
Parking available
Free WiFi
Restaurant
7.8 out of 10, Good, (2411)
The price is £39
includes taxes & fees
5 Jan - 6 Jan 2025
Ibis budget London Heathrow Central
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About the area

Map
Shepiston Lane, Hayes, England, UB3 1LP

What's nearby

  • London Motor Museum - 18 min walk - 1.5 km
  • Stockley Park - 2 min drive - 1.8 km
  • Brunel University - 6 min drive - 6.2 km
  • Royal Botanic Gardens, Kew - 15 min drive - 12.4 km
  • Twickenham Stadium - 15 min drive - 10.9 km

Getting around

  • Heathrow Airport (LHR) - 8 min drive
  • Farnborough (FAB) - 30 min drive
  • London (LTN-Luton) - 37 min drive
  • Gatwick Airport (LGW) - 62 min drive
  • London (LCY-London City) - 86 min drive
  • West Drayton Station - 5 min drive
  • Southall Station - 6 min drive
  • Hayes & Harlington Station - 18 min walk

Restaurants

  • ‪The Pheasant - ‬4 min drive
  • ‪The Great Western - ‬4 min walk
  • ‪Orlando - ‬14 min walk
  • ‪The White Hart - ‬10 min walk
  • ‪The Harlington Tandoori - ‬17 min walk

About this property

Mercure London Heathrow Hotel

Mercure London Heathrow Hotel puts you within a 15-minute drive of Windsor Castle and LEGOLAND® Windsor. Guests can visit the fitness centre for a workout or grab a bite to eat at Borders Restaurant, which serves breakfast and dinner. Other features include a bar/lounge and a snack bar/deli. Fellow travellers love the helpful staff and breakfast.

Languages

English, French, Hindi, Italian, Polish, Romanian, Spanish

At a glance

Hotel size

  • 184 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: noon
  • Contactless check-in and check-out are available
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (GBP 16 per day)
  • On-site parking is limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's menu

What to do

  • Golfing nearby

Working away

  • Business centre
  • 6 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Assistive listening devices available
  • Step-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only

Special features

Dining

Borders Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Borders Lounge – This restaurant serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Outside Seating Area – On-site restaurant. Guests can enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Refundable deposits

  • Deposit: GBP 50 per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 14.95 per person
  • Early check-in can be arranged for an extra charge of GBP 10.00 (subject to availability)
  • Late checkout can be arranged for an extra charge of GBP 10.00 (subject to availability)

Renovations and closures

This property is closed from 18 November 2024 to 1 January 2026 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from 1 November to 1 January:
  • One of the dining venues
  • Bar/Lounge
  • Business centre
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
The property will be renovating from 18 November 2024 to 31 January 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business centre
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Restaurant
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Restaurant
  • Fitness facility

Children & extra beds

  • Rollaway beds are available for GBP 15.0 per night

Parking

  • Self-parking costs GBP 16 per day

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Frequently asked questions

Is Mercure London Heathrow Hotel currently open?
This property is closed from 18 November 2024 to 1 January 2026 (dates subject to change).
Does Mercure London Heathrow Hotel offer free cancellation for a full refund?
Yes, Mercure London Heathrow Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure London Heathrow Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure London Heathrow Hotel?
Yes. Self-parking costs GBP 16 per day. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Mercure London Heathrow Hotel?
Check-in start time: 3:00 PM; check-in end time: noon. There's a charge of GBP 10.00 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of GBP 10.00 (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Mercure London Heathrow Hotel and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Mercure London Heathrow Hotel?
Yes, Borders Restaurant offers al fresco dining.

Mercure London Heathrow Hotel Reviews

Reviews

6.6

Good

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Poor

Horrível
Não fiquei no hotel, fomos jogados pra fora quando chegamos, porque disseram que estava fechado para uma festa particular, o hotel estava parecendo uma boate, só com homens lá dentro bebendo e ficaram olhando pra minha esposa como se fosse carne, por instantes pensei estar em um pesadelo, pareciam que iriam estuprar minha esposa, ela ficou com muito medo e o lugar é num bairro muito tenebroso, pra chegar passamos por becos e ruas onde havia uma bicicleta elétrica queimada, ou seja lugar onde roubam e usam entorpecentes, péssima experiência não recomendo pra ninguém passar por isso.
Evani, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Patrica, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Steve, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Paid for a buffet breakfast for the whole family just to find out that it was v limited options no boil egg no fried egg and when asked for fried egg for my little one I was told I’ll be having charged extra! The breakfast and the hotel were no where near a 4 star hotel and this should be reflected in the hotel description . I was shocked to see the breakfast for the price paid as it was the bare minimum and definitely not what you expect from a Mercure hotel! Very disappointing indeed
Hadi, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Morgan, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

adam, 4-night trip
Verified Hotels.com guest review

6/10 Good

Booked a room with a Queen & single bed, yet ended up with a double and an apple underneath the bed!
Damian, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Magnus, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Never Again...
absolute shambles. 4 vans got broken into and ransacked and a passer by was threatened with a weapon. Reception didn't give a single care in the world and just watched it unfold. checked out early, as did 5 other rooms.
adam, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Matthew, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Very good with reasonable price… except toilet flush need to wait about 5 mins before you can flush again
Wai, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Delayed check in of 40 minutes
Kettle in room did not work, over bath shower and plug would not open to drain water, water leaked to bathroom floor, otherwise as required.
Alan, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Neil, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Uncomfortable, a bit grimey
Least comfortable bed I’ve ever slept on. Didn’t get any sleep as mattress sagged making it super uncomfortable. Room wasn’t very clean
W, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

CHENG, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

second time i have used this hotel and second time they messed up our rooms and gave us double rooms and not twin rooms. booked 3 rooms for 3 nights. we wont be returning again . at least the parking is good
Jez, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Almubin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Alvin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Elrich, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Farooq, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Carrieanne France, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Susan, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Won’t be returning
Horrible experience, I literally booked this hotel for the electric charging so I could drive from home charge the car whilst I washed to go out for what I needed to then charge again over night and their charging point didn’t work… so had to go to a services and sit with the car which defeated the whole point of me using this hotel, the welcoming was not friendly at all and the man trying to help with the ev charging was trying but to no avail, the room was in very good condition and a comfy bed, no washing/shower gel container was empty and the shower was screaming hot couldn’t get it any colder. Not the best view but i was only their to use it as a stop gap hotel for my car so that didn’t bother me after everything (view from my room as shown)
Home, 1-night trip
Verified Hotels.com guest review

6/10 Good

Michael, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Chris, 1-night business trip
Verified Hotels.com guest review

General property information

Breakfast
Available
Parking
Available
Reasons to Book
Property Cleanliness & Nice Bathroom
Check-In Time
3:00 PM