In the heart of Norwich's business district, Mercure Norwich Hotel offers a warm welcome with an on-site brasserie serving international cuisine for breakfast, lunch, and dinner. Take in the views from the terrace or unwind at the bar while connected to WiFi; previous guests have praised its overall condition.
Reviews
7.47.4 out of 10
Good
Popular amenities
Connecting rooms available
24/7 front desk
Bar
Laundry facilities
Free parking
Non-smoking
Main amenities (12)
Daily housekeeping
Restaurants and bar/lounge
Breakfast available
24-hour room service
Meeting rooms
Terrace
24-hour front desk
Front desk safe
ATM/banking services
Laundry service
Self-serve laundry
Conference space
Feel at home (6)
Connecting/adjoining rooms available
Private bathroom
Terrace
Daily housekeeping
Laundry facilities
Coffee/tea maker
The current price is £72
£72
includes taxes & fees
22 Jun - 23 Jun
Room options
Available filters for rooms
Showing 5 of 5 rooms
View all photos for Superior Suite, 1 Double Bed
Superior Suite, 1 Double Bed
Highlights
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Eco-friendly toiletries
Bathrobes
24 sq m
Sleeps 2
1 Double Bed
View all photos for Privilege, Double Room, 1 Double Bed
Privilege, Double Room, 1 Double Bed
Highlights
Heating
Connecting rooms available
Flat-screen TV
Shower/bath combination
Private bathroom
Eco-friendly toiletries
Bathrobes
Hairdryer
24 sq m
Sleeps 2
1 Double Bed
View all photos for Classic Room, 1 King Bed with Sofa bed
Classic Room, 1 King Bed with Sofa bed
Highlights
Heating
Connecting rooms available
Flat-screen TV
Sofa bed
Shower/bath combination
Private bathroom
Eco-friendly toiletries
Hairdryer
24 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed
View all photos for Classic Room, 2 Single Beds
Classic Room, 2 Single Beds
Highlights
Heating
Connecting rooms available
Flat-screen TV
Shower/bath combination
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
21 sq m
Sleeps 2
2 Single Beds
View all photos for Classic Double Room, 1 Double Bed
Mercure Norwich Hotel puts you a short five-minute drive from Norfolk Broads. For a bite to eat, guests can visit Brasserie Restaurant, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this eco-friendly hotel include a bar/lounge and a terrace. Fellow travellers say good things about the overall property condition.
Languages
English
At a glance
DONE
Hotel size
107 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cots (infant beds)
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free on-site self-parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 5:00 AM–9:30 AM on weekdays and 5:00 AM–10:30 AM on weekends
Restaurant
Bar/lounge
24-hour room service
Travelling with children
Children's menu
Working away
Meeting rooms
Conference space
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Facilities
ATM/banking
Safe-deposit box at front desk
Terrace
Television in common areas
Double-glazed windows
At least 80% of lighting from LEDs
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Reception hall
Accessibility
Braille/raised signage
Assistive listening devices available
Room amenities
Be entertained
Flat-screen television
Digital TV channels
Home comfort
Heating
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
LED light bulbs
Water-efficient showers only
Special features
Dining
Brasserie Restaurant – This brasserie specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Awards and affiliations
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately GBP 17.95 per person
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector and a smoke detector on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Hotel Mercure Norwich
Mercure Hotel Norwich
Mercure Norwich
Mercure Norwich Hotel
Norwich Mercure
Norwich Mercure Hotel
Norwich Ramada
Ramada Norwich
Mercure Norwich Hotel Hotel
Mercure Norwich Hotel Norwich
Mercure Norwich Hotel Hotel Norwich
Frequently asked questions
Does Mercure Norwich Hotel offer free cancellation for a full refund?
Yes, Mercure Norwich Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure Norwich Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Norwich Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Mercure Norwich Hotel?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
Are there restaurants at or near Mercure Norwich Hotel?
Yes, Brasserie Restaurant offers international cuisine.
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Mercure Norwich Hotel Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.0/10
Staff & service
7.6/10
Amenities
6.8/10
Property conditions & facilities
7.6/10
Eco-friendliness
Popular mentions
Room
Service staff
Elevator
Bed
Breakfast
Bar
Location
Reviews
8/10 Very good
4 May 2025
Exactly what we needed for an overnight stay
Welcomed by Abbie and was very clear in her communication. Room was clean and tidy. Breakfast was just right to set us up for the day.
Good location for local university campus.
Ian
Ian, 1-night trip
8/10 Very good
15 Feb 2025
Hotel very clean, staff friendly, good breakfast, good location but building/decor getting tired.
Hilary
Hilary, 2-night trip
10/10 Exceptional
4 Nov 2024
We had a very comfortable stay, great location, friendly, helpful staff.
Hilary
Hilary, 3-night trip
8/10 Very good
18 Aug 2024
Friendly staff good breakfast
Ciaran
Ciaran, 1-night trip
10/10 Exceptional
16 Dec 2024
Friendly staff
Dylan
Dylan, 1-night trip
10/10 Exceptional
7 Jul 2024
Had a lovely stay here will return food was very good and bed very comfy
Davina
Davina, 1-night trip
10/10 Exceptional
14 Jan 2025
Very nice stay for two nights. Helpful staff and will use again now I’m aware of it. Many thanks.
Steven
Steven, 2-night trip
6/10 Good
4 Nov 2024
The location was good and ample parking. The property and facilities were however very dated throughout
Jenny
Jenny, 1-night trip
8/10 Very good
15 Sept 2024
Perfectly reasonable for a one or two night stay.
Gareth
Gareth, 1-night trip
10/10 Exceptional
8 Oct 2023
Lovely stay
Debbie
Debbie, 1-night trip
10/10 Exceptional
16 Dec 2024
I will use again when I go back to norwich
Robert
Robert, 2-night trip
8/10 Very good
30 Sept 2022
Hotel was as expected we had a good visit and meal
Michael
Michael, 1-night trip
8/10 Very good
16 Dec 2024
A little dated
Yvonne
Yvonne, 1-night trip
8/10 Very good
7 Aug 2022
Room ok breakfast very good.
Grahame
Grahame, 1-night trip
10/10 Exceptional
29 Apr 2024
Lovely
A quick trip to vist some friends and stayed in this pleasant hotel. A good standard hotel and a wonderful breakfast.
Sital
Sital, 2-night trip
6/10 Good
28 Jul 2024
Clean and tidy , food was ok bit short staffed in the evening o e member of staff doing the reception and the bar and the food was a bit over priced for what it was , was nice quiet hotel though and served its purpose
Sarah
Sarah, 1-night trip
10/10 Exceptional
23 Jun 2024
Good location, good price, but there was a lot of noise at nighttime!
George
George, 1-night trip
8/10 Very good
11 Aug 2024
The mercure’s rooms are comfortable, have air conditions, lovely bed, and Nespresso coffee in them.
The staff were very friendly and helpful. To go into town in the evening you do need to use the cab service (details at reception)
The hotel is an older building in an industrial estate.
Catherine
Catherine, 1-night trip
10/10 Exceptional
5 Nov 2023
A nice comfortable bed after a 5 hour journey could not fault the room 👍
Stewart
Stewart, 1-night trip
10/10 Exceptional
5 Sept 2023
Norwich
Very nice stay staff so kind and helpful lovely people food very good wonderful stay
Very comfy
Irene
Irene, 3-night trip
10/10 Exceptional
27 Aug 2023
Simplistic check in courteous service throughout
Albino
Albino, 1-night trip
6/10 Good
25 Aug 2024
It was a good trip to Norwich unfortunately the room in the hotel was very warm and i had the worst night
William
William, 1-night trip
8/10 Very good
18 Jul 2024
It was as we expected.
Tracey
Tracey, 1-night trip
6/10 Good
7 Aug 2024
My son and I booked this hotel, so we could access the pool and spa as advertised.
Apparently on arrival, we were informed these are no longer in use !!
Matthew
Matthew, 2-night trip
6/10 Good
8 May 2024
Neutral due to good staff
Stay overall was fine, hotel staff very friendly, clenliness as expected, door key stopped working 3x within 3 nights, bed is not comfotable