Hamamatsu Museum of Musical Instruments - 2 min walk - 0.2 km
Act Tower - 2 min walk - 0.2 km
Hamamatsu Observation Deck - 3 min walk - 0.3 km
Hamamatsu Castle - 2 min drive - 1.8 km
Hamamatsu Arena - 3 min drive - 3.3 km
Getting around
Shizuoka (FSZ-Mt. Fuji - Shizuoka) - 60 min drive
Nagoya (NGO-Chubu Centrair Intl.) - 116 min drive
Hamamatsu Station - 8 min walk
Mikuriya Station - 33 min drive
Torii Station - 34 min drive
Restaurants
フレッシュネスバーガー浜松アクトシティ店 - 5 min walk
マイン・シュロス - 3 min walk
フィガロ - 2 min walk
珈琲館浜松アクトプラザ店 - 1 min walk
中国料理桃花林 - 1 min walk
About this property
Okura Act City Hotel Hamamatsu
At Okura Act City Hotel Hamamatsu, you'll be within a 15-minute drive of Lake Hamana. For a bite to eat, guests can visit レストラン フィガロ, one of 5 restaurants, which serves Italian cuisine and is open for breakfast, lunch and dinner. The helpful staff and overall property condition get good marks from fellow travellers.
Languages
English, Japanese
At a glance
Hotel size
322 rooms
Arranged over 13 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
On-site self-parking (JPY 1000 per night; includes in/out privileges)
Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
5 restaurants
Coffee shop
Room service (limited hours)
Travelling with children
Children stay for free (see details)
Local/corner shop
Children's menu
Working away
Meeting rooms
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Porter/bellhop
Facilities
Built in 1994
Safe-deposit box at front desk
Banquet hall
Reception hall
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchairs available on site
Room amenities
Be entertained
Television
Films for purchase
Home comfort
Air conditioning
Slippers
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Food and drink
Fridge
More
Daily housekeeping
In-room safe
Special features
Dining
レストラン フィガロ – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.
中国料理 桃花林 – This restaurant specialises in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
和食堂 山里 – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open selected days.
鉄板焼 さざんか – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
ザ・シーズンカフェ – This café only serves light fare. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 2600 for adults and JPY 1500 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Parking
Self-parking costs JPY 1000 per night with in/out privileges
RV/bus/lorry parking is available for an extra charge
Pool, spa, & gym (if applicable)
Guests under 6 years old are not allowed in the hot tub, and guests under 7 years old are only allowed in the swimming pool with adult supervision
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees apply to children aged 11 and younger for breakfast when sharing existing bedding.
Also known as
Act Hotel
Okura Act City
Okura Act City Hamamatsu
Okura Act City Hotel
Okura Act City Hotel Hamamatsu
Okura Act City Hamamatsu
Okura Act City Hotel Hamamatsu Hotel
Okura Act City Hotel Hamamatsu Hamamatsu
Okura Act City Hotel Hamamatsu Hotel Hamamatsu
Frequently asked questions
Does Okura Act City Hotel Hamamatsu offer free cancellation for a full refund?
Yes, Okura Act City Hotel Hamamatsu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Okura Act City Hotel Hamamatsu?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Okura Act City Hotel Hamamatsu?
Yes. Self-parking costs JPY 1000 per night. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Okura Act City Hotel Hamamatsu?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
Are there restaurants at or near Okura Act City Hotel Hamamatsu?
Yes, there are 5 on-site restaurants, featuring Italian cuisine.
What's the area around Okura Act City Hotel Hamamatsu like?
Okura Act City Hotel Hamamatsu is in Naka Ward, a short 8-minute walk from Hamamatsu Station and 3 minutes' walk from Hamamatsu Observation Deck.
Okura Act City Hotel Hamamatsu Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
25 Nov 2024
Marla
Marla, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very good
23 Oct 2024
Good stay
We had a good stay at this hotel, the rooms are a bit dated and there are limited options in the complex, apart from the hotel restaurants, two of which are closed. Comfortable rooms with magnificent views.
Concierge was unable to book a trip to the Yamaha museum, which seemed strange.
Neil
Neil, 2-night trip
Verified Hotels.com guest review
8/10 Very good
17 Sept 2024
Great location
Robin
Robin, 2-night family trip
Verified Expedia guest review
6/10 Good
29 Aug 2024
What i DID NOT LIKE was, i paid so much money for the air conditioner not to work properly and it was hot inside the room. also,
it promotes POOL for customers but you have to pay for the pool 2000 yen everytime you use. this is not good.
I also asked for another room because it was hot, and the staff did not want to change my room becuase the hotel was full.
Raul
Raul, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
2 Aug 2024
Mario
Mario, 3-night trip
Verified Expedia guest review
10/10 Exceptional
26 Jul 2024
Martin
Martin, 4-night trip
Verified Expedia guest review
10/10 Exceptional
17 Jun 2024
This is my favorite place stay when visiting Hamamatsu. It is very convenient to the station, shopping, and restaurants. The rooms are spacious and comfortable.
I recently stayed 10 nights and my only negative is there are no self-service laundry facilities onsite for guests.
Barry
Barry, 7-night trip
Verified Expedia guest review
10/10 Exceptional
28 May 2024
Good hotel for a great price
We paid a very reasonable rate for a room with a queen size bed on a higher floor with an excellent view. The hotel check in was easy and all staff were courteous and helpful during our tay. We even booked in room massages that were very good. We came for the kite festival and booked this hotel because it had good reviews and is located right next to the Hamamatsu train station.
Fara
Fara, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
20 May 2024
Great
We got upgraded to a bigger room and was welcomed by a paranomic view. The hotel location is just 8mins walk to the Hamamatsu station. Amenities were a 9/10 due to the fact that we are provided those small bottles of shampoo, body lotion etc which may not be so environmental friendly.
Lay Keng
Lay Keng, 1-night trip
Verified Hotels.com guest review
8/10 Very good
28 Apr 2024
Tarek
Tarek, 1-night trip
Verified Expedia guest review
8/10 Very good
14 Apr 2024
jim
jim, 1-night trip
Verified Expedia guest review
8/10 Very good
27 Mar 2024
Shefali
Shefali, 3-night trip
Verified Hotels.com guest review
8/10 Very good
25 Mar 2024
The hotel is conveniently located close to the JR Hamamatsu station and the bus terminal. The staff was friendly and quick to support. The interior of the hotel has a sort of regal, grandiose and mid 1990s decor. The room I stayed in was reasonably large, 1 king size bed, but the furniture, electronics and bathroom is a bit dated when compare to some of the contemporary hotels in Tokyo and Kyoto. I didn’t try the restaurants in the hotel as there were many eating options around the hotel.
Joey
Joey, 2-night trip
Verified Expedia guest review
10/10 Exceptional
19 Mar 2024
Shozo
Shozo, 3-night trip
Verified Expedia guest review
10/10 Exceptional
17 Mar 2024
SAKI
SAKI, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Mar 2024
Great hotel, the view of Hamamatsu is fantastic.
Timothy
Timothy, 1-night trip
Verified Expedia guest review
8/10 Very good
6 Feb 2024
The hotel and stay is very good. Can add more vegetarian options in breakfast.