Viceroy L'Ermitage Beverly Hills, Beverly Hills

Firstly when booking this Hotel we were never told that the Hotel was under renovation. The Hotel was dirty on the top floors as was the swimming pool so we could not use it. The Service at breakfast was at best appalling, the Breakfast itself was poor and the staff never got one order correct. Really disappointed about this stay, we spent a lot of money but really got little back in return. The Hotel is in a quiet area but not walkable to any shops or amenities. I was offered free breakfast as a result of the poor service and works on going but really they should have refunded a night's stay at least.

Hotel.com did not disclose that the hotel is currently a construction site. 1. It has no lobby and thus no place to meet anyone 2. There is heavy duty noisy construction going on from 8am to 6pm every day which makes it impossible to either rest or work in your room 3. The SPA is closed because of the construction 4. Room service hardly functions. They cannot even make an expresso because of the construction. It is the duty of Hotel.com to disclose the above when accepting reservations at this hotel. No one in their right mind would even pay $50/night to live in a noisy construction site where you cannot receive your guests or sleep or work in your room. Marjaneh Halati

Amazing hotel and service - very quite and seculded

We travelled to L.A. to celebrate our 10th anniversary. I notified the hotel in advance and they kindly upgraded us. On arrival we were greeted and welcomed into the hotel foyer. Reception was a positive and fun experience accompanied by complimentary Champagne. The hotel common areas were elegant and beautifully presented as per their photos. We were shown to our room, which was a sumptuous suite with a real wow factor comprising a large bedroom, lounge and 2 luxury bathrooms along with 2 small balconies. My only complaint, and this really did not detract from the experience, was the disappointing views from the room and the air-conditioning units on adjoining buildings whirring unabated when the balconies doors were opened. The hotel prides itself on excellent guest services and we certainly found this to be this case from the front desk to the bar and restaurants, housekeeping to the poolside staff. Service was fantastic and always with a smile. All areas were immaculately clean and tastefully presented. The hotel is located in a residential part of Beverley Hills. It is without much of the fanfare you may expect but choosing to maintain almost a slightly minimalist feel to it whilst oozing sophistication and remaining a very popular choice for a whole host of ‘A’ listers that use the hotel facilities. I would love to return to L'Ermitage Beverly Hills and would absolutely recommend it.

Loved it