Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Chester, England, United Kingdom
1 room, 2 adults

The Queen at Chester Hotel, BW Premier Collection

4-star4 stars
City Rd, Chester, England, CH1 3AH, United Kingdom

4-star hotel with restaurant, near Chester Racecourse
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Covid 19 messures are in place Sep 16, 2020
  • A lovely hotel, which had good Covid-19 procedures in place. Really friendly and helpful…Sep 6, 2020

The Queen at Chester Hotel, BW Premier Collection

from £71
  • Standard Room, 1 Double Bed, Non Smoking
  • Standard Room, 1 Single Bed, Non Smoking
  • Executive Room, 1 Double Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking
  • Executive Room, 2 Single Beds, Non Smoking
  • Family Room, Multiple Beds, Non Smoking
  • Superior Room, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking

What’s around The Queen at Chester Hotel, BW Premier Collection

Landmarks

  • Heart of Chester
  • Chester Racecourse - 22-minute walk
  • Chester Cathedral - 15-minute walk
  • Chester City Walls - 16-minute walk
  • University of Chester - 21-minute walk
  • Grosvenor Park - 11-minute walk
  • St Paul's Church - 13-minute walk
  • Roman Amphitheatre - 14-minute walk

Getting around

  • Manchester (MAN) 41-min drive
  • Liverpool (LPL-John Lennon) 42-min drive
  • Chester Station 1-min walk
  • Bache Station 27-min walk
  • Ellesmere Port Station 10-min drive
  • Free train station pick-up

At a glance

Key facts

Hotel size

  • This hotel has 128 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Free train station pick-up

Parking

  • Self-parking* on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • English breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fitness facilities
Working away
  • Business centre
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
Accessibility
  • In-room accessibility
Languages Spoken
  • Czech
  • English
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Slovak
  • Spanish
  • Welsh

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Digital TV channels
Stay connected
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Kings Quarters – This restaurant serves breakfast and dinner.

Cocktail Bar – On-site restaurant. Guests can enjoy drinks at the bar.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

The Queen at Chester Hotel, BW Premier Collection’s small print

Also known as

  • Hallmark Hotel The Queen
  • Chester Hotel Queen
  • Queen Hotel Chester
  • Queens Hotel Chester
  • Hallmark Hotel Queen Chester
  • Hallmark Hotel Queen
  • Hallmark Queen Chester
  • Hallmark Queen
  • Hallmark Hotel The Queen Chester
  • Hallmark Hotel The Queen Chester
  • Hallmark Hotel The Queen
  • Hallmark Hotel The Queen Chester
  • The Queen at Chester BW Premier Collection
  • The Queen at Chester Hotel, BW Premier Collection Hotel
  • The Queen at Chester Hotel, BW Premier Collection Chester
  • The Queen at Chester Hotel, BW Premier Collection Hotel Chester
  • The Queen at Chester BW Premier Collection
  • The Queen at Chester Hotel, BW Premier Collection Hotel
  • Queens Hotel Chester
  • Chester Hotel Queen
  • The Queen at Chester Hotel, BW Premier Collection Chester
  • The Queen at Chester Hotel, BW Premier Collection Hotel Chester
  • Queen Hotel Chester

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

The property affirms that it follows sanitisation practices of We Care Clean (Best Western) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Self-parking costs GBP 15 per night

English breakfast is offered for an extra charge of GBP 10.95 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Queen at Chester Hotel, BW Premier Collection

  • Does The Queen at Chester Hotel, BW Premier Collection offer free cancellation for a full refund?
    Yes, The Queen at Chester Hotel, BW Premier Collection does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Queen at Chester Hotel, BW Premier Collection?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Queen at Chester Hotel, BW Premier Collection?
    Yes. Self-parking costs GBP 15 per night.
  • Are pets allowed at The Queen at Chester Hotel, BW Premier Collection?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at The Queen at Chester Hotel, BW Premier Collection?
    You can check in from 3:00 PM to anytime. Check-out time is 11 AM.
  • Are there restaurants at or near The Queen at Chester Hotel, BW Premier Collection?
    Yes, there's an on-site restaurant. Nearby restaurants include Siam (5-min walk), Old Harkers Arms (5-min walk) and Artichoke (6-min walk).

Recent reviews

Very good 8.4 From 666 reviews

Exceptional 10.0
mazing
Absolutely loved the stay! 100 percent recommended
Elliot, gb1 night trip
Fair 4.0
Uncomfortably hot rooms resulted in almost no sleep on the first night. No easy way of replenishing bathroom items. Breakfast was highly unsatisfactory - a stale croissant, cereal bar and instant coffee. The staff were most unhelpful when complained to. The room was nice.
Edward, gb2 night trip
Good 6.0
Good location
Great location...not much more to say.
Steven, gb2 night trip
Very good 8.0
Nice!
The stay was good with great history. Very interesting. Busy but quiet at the same time which is good.
Lewis, gb1 night trip
Very good 8.0
Service was not great. I was trying to conatct them since 5 days . Customer service iss awful.
Ashok K, gb1 night business trip
Good 6.0
Chester stay
Have stayed here a few times when visitiing Chester, but due to Covid restrictions, all bars and restaurants were closed. Had paid for bed and full english breakfast, but was served a continental breakfast to the room, which was very inadequate, being a croissant, cereal bar, orange and fruit juice, not good value for money! When everything is back open, I will stay here again, but not while these restrictions remain, as it is not worth it!
B, gb1 night trip
Exceptional 10.0
Top hotel in chester
Great hotel very clean great location, friendly staff,i would definitely stay here again!
Ben, gb1 night trip with friends
Exceptional 10.0
GreatHOTEL
Brilliant
Peter, gb1 night business trip
Very good 8.0
Short break
Enjoyed our break. Would return Appreciated the room upgrade which improved value for money
David, gb3 night family trip
Exceptional 10.0
Mid-week break
Alan, gb2 night trip

The Queen at Chester Hotel, BW Premier Collection

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