Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Chester, England, United Kingdom
1 room, 2 adults

The Queen at Chester Hotel, BW Premier Collection

4-star4 stars
City Rd, Chester, England, CH1 3AH, United Kingdom

4-star hotel with restaurant, near Chester Racecourse
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

The United Kingdom may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

Lowest price£59
available on 01/11/2020Price may be available on other dates
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Popular amenities

  • Parking available
  • Parking available
  • Free WiFi
  • Free WiFi
  • Gym
  • Gym
  • Non-smoking
  • Non-smoking

Main amenities

  • 128 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Free train station pick-up
  • Fitness centre
  • Self parking
  • Business centre
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Free WiFi

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • Heart of Chester
  • Chester Racecourse - 22-minute walk
  • Chester Cathedral - 15-minute walk
  • Chester City Walls - 16-minute walk
  • University of Chester - 21-minute walk
  • Grosvenor Park - 11-minute walk
  • St Paul's Church - 13-minute walk
  • Roman Amphitheatre - 14-minute walk
  • Eastgate Clock - 14-minute walk
  • The Rows of Chester - 15-minute walk
  • Newgate - 15-minute walk
More about the area
8.4Very good671See all 671 Hotels.com reviews
  • Really enjoyed our stay. Very covid secure and staff all friendly Oct 13, 2020
  • The supposed level of cleanliness does not exist, our room had a full bin of rubbish in…Oct 6, 2020

The Queen at Chester Hotel, BW Premier Collection

from £59
  • Standard Room, 1 Double Bed, Non Smoking
  • Standard Room, 1 Single Bed, Non Smoking
  • Executive Room, 1 Double Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking
  • Executive Room, 2 Single Beds, Non Smoking
  • Family Room, Multiple Beds, Non Smoking
  • Superior Room, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking

More great choices

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What’s around The Queen at Chester Hotel, BW Premier Collection

Landmarks

  • Heart of Chester
  • Chester Racecourse - 22-minute walk
  • Chester Cathedral - 15-minute walk
  • Chester City Walls - 16-minute walk
  • University of Chester - 21-minute walk
  • Grosvenor Park - 11-minute walk
  • St Paul's Church - 13-minute walk
  • Roman Amphitheatre - 14-minute walk

Getting around

  • Manchester (MAN) 41-min drive
  • Liverpool (LPL-John Lennon) 41-min drive
  • Chester Station 1-min walk
  • Bache Station 27-min walk
  • Ellesmere Port Station 10-min drive
  • Free train station pick-up
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At a glance

Key facts

Hotel size

  • This hotel has 128 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • The United Kingdom may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Free train station pick-up

Parking

  • Self-parking* on site
The Queen at Chester Hotel, BW Premier CollectionCheck location

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • English breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fitness facilities
Working away
  • Business centre
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
Accessibility
  • In-room accessibility
Languages Spoken
  • Czech
  • English
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Slovak
  • Spanish
  • Welsh

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Digital TV channels
Stay connected
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Also popular with travellers from the UK

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See all properties in Chester

Special features

Dining

Kings Quarters – This restaurant serves breakfast and dinner.

Cocktail Bar – On-site restaurant. Guests can enjoy drinks at the bar.

The Queen at Chester Hotel, BW Premier Collection’s small print

Also known as

  • Hallmark Hotel The Queen
  • Chester Hotel Queen
  • Queen Hotel Chester
  • Queens Hotel Chester
  • Hallmark Hotel Queen Chester
  • Hallmark Hotel Queen
  • Hallmark Queen Chester
  • Hallmark Queen
  • Hallmark Hotel The Queen Chester
  • Hallmark Hotel The Queen Chester
  • Hallmark Hotel The Queen
  • Hallmark Hotel The Queen Chester
  • The Queen at Chester BW Premier Collection
  • The Queen at Chester Hotel, BW Premier Collection Hotel
  • The Queen at Chester Hotel, BW Premier Collection Chester
  • The Queen at Chester Hotel, BW Premier Collection Hotel Chester
  • The Queen at Chester BW Premier Collection
  • The Queen at Chester Hotel, BW Premier Collection Hotel
  • Queens Hotel Chester
  • Chester Hotel Queen
  • The Queen at Chester Hotel, BW Premier Collection Chester
  • The Queen at Chester Hotel, BW Premier Collection Hotel Chester
  • Queen Hotel Chester

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

The property affirms that it follows sanitisation practices of We Care Clean (Best Western) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Self-parking costs GBP 15 per night

English breakfast is offered for an extra charge of GBP 10.95 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Queen at Chester Hotel, BW Premier Collection

  • Does The Queen at Chester Hotel, BW Premier Collection offer free cancellation for a full refund?
    Yes, The Queen at Chester Hotel, BW Premier Collection does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Queen at Chester Hotel, BW Premier Collection?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Queen at Chester Hotel, BW Premier Collection?
    Yes. Self-parking costs GBP 15 per night.
  • Are pets allowed at The Queen at Chester Hotel, BW Premier Collection?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at The Queen at Chester Hotel, BW Premier Collection?
    You can check in from 3:00 PM to anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Are there restaurants at or near The Queen at Chester Hotel, BW Premier Collection?
    Yes, there's an on-site restaurant, Kings Quarters. Nearby restaurants include Siam (5-min walk), City Spice (5-min walk) and Gate of India (5-min walk).

Recent reviews

Very good 8.4 From 671 reviews

Exceptional 10.0
WONDERFUL HOTEL
Oct 16, 2020Verified Hotels.com guest review
C, gb1 night trip
Exceptional 10.0
Lovely hotel. Great location
Oct 1, 2020Verified Hotels.com guest review
Toni, gb1 night trip with friends
Exceptional 10.0
Great stay and excellent location
The stay was great and the room was very spacious. Check in and check out was quick and efficient which is brilliant when you’ve got a baby. Parking nearby which is a bonus. Location was perfect for us
Sep 24, 2020Verified Hotels.com guest review
gb1 night family trip
Very good 8.0
The hotel is lovely. Due to Corvid the restaurant not open. We will defiantly come back.
Sep 26, 2020Verified Hotels.com guest review
Ruth, gb1 night trip
Very good 8.0
Room Very Hot
Overall very nice. Only gripe was that the room was very hot and the windows did not open. Hotel knoew this as the fan was on when we entered the room.
Sep 20, 2020Verified Hotels.com guest review
Ian, gb1 night family trip
Exceptional 10.0
Just Lovely!
Hotel was lovely, staff were all friendly. Overall a great place to stay
Sep 19, 2020Verified Hotels.com guest review
Francine, gb1 night trip with friends
Very good 8.0
Covid 19 messures are in place
Sep 14, 2020Verified Hotels.com guest review
I, gb1 night trip
Very good 8.0
A lovely hotel, which had good Covid-19 procedures in place. Really friendly and helpful staff. The room was comfortable, though it was let down by poor maintenance - it didn't particuarly bother us but for example, peeling grouting in the bathroom, paint splattered across the windows etc, made it feel less loved than it should be!
Aug 21, 2020Verified Hotels.com guest review
Tanya, gb1 night trip
Exceptional 10.0
mazing
Absolutely loved the stay! 100 percent recommended
Sep 1, 2020Verified Hotels.com guest review
Elliot, gb1 night trip
Fair 4.0
Uncomfortably hot rooms resulted in almost no sleep on the first night. No easy way of replenishing bathroom items. Breakfast was highly unsatisfactory - a stale croissant, cereal bar and instant coffee. The staff were most unhelpful when complained to. The room was nice.
Aug 27, 2020Verified Hotels.com guest review
Edward, gb2 night trip
See all reviews

The Queen at Chester Hotel, BW Premier Collection

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