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All properties in Chester, United Kingdom
1 room, 2 adults

Hallmark Hotel The Queen

4-star4 stars
City Rd, Chester, England, CH1 3AH, United Kingdom

4-star hotel with restaurant, near Chester City Walls
  • Free WiFi
  • Collect nightsYou can collect™ Rewards nights here
Great location
Fantastic service
Tasty breakfast
Value for money could be better

Hallmark Hotel The Queen

from £53
  • Classic Single Room
  • Classic Double Room
  • Classic Twin Room
  • Family Room
  • Superior Double Room
  • Executive Double Room
  • Executive Twin Room
  • Suite

What’s around Hallmark Hotel The Queen


  • Heart of Chester
  • Chester City Walls (16-minute walk)
  • Chester Racecourse (22-minute walk)
  • University of Chester (22-minute walk)
  • Grosvenor Park (12-minute walk)
  • Eastgate Clock (12-minute walk)
  • The Rows of Chester (13-minute walk)
  • St Paul's Church (13-minute walk)

Getting around

  • Manchester (MAN) 39-min drive
  • Liverpool (LPL-John Lennon) 36-min drive
  • Chester Station 1-min walk
  • Bache Station 27-min walk
  • Ellesmere Port Station 15-min drive
  • Free train station pick-up

At a glance

Key facts

Hotel size

  • This hotel has 128 rooms
  • This hotel is arranged over 4 floors


  • Check-in time starts at 3 PM
  • Check-out time is 11 AM

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms



  • Free train station pick-up


  • Self parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • English breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fitness facilities
Working away
  • Business centre
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
Languages Spoken
  • Czech
  • English
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Slovak
  • Spanish
  • Welsh

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Digital TV channels
Stay connected
  • Free WiFi
  • Free local calls
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Kings Quarters – This restaurant serves breakfast and dinner.

Cocktail Bar – On-site restaurant. Guests can enjoy drinks at the bar.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Hallmark Hotel The Queen’s small print

Also known as

  • Hallmark Hotel The Queen Hotel
  • Chester Hotel Queen
  • Queen Hotel Chester
  • Queens Hotel Chester
  • Hallmark Hotel Queen Chester
  • Hallmark Hotel Queen
  • Hallmark Queen Chester
  • Hallmark Queen
  • Hallmark Hotel The Queen Chester
  • Hallmark Hotel The Queen Chester
  • Hallmark Hotel The Queen Hotel Chester
  • Queens Hotel Chester
  • Chester Hotel Queen
  • Premier Queen
  • Premier Queen Hotel
  • Queen Hotel Chester


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Self-parking costs GBP 15 per night

English breakfast is offered for an extra charge of GBP 17.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Very good 8.4 From 679 reviews

Exceptional 10.0
Mid-week break
Alan, gb2 night trip
Exceptional 10.0
Great relaxing stay.
Stayed here for my husbands 40th. Beautiful decor, great staff, amazing breakfast will book again. Great location to town centre.
rosalind, gb1 night trip
Good 6.0
Loved the breakfast. The room was comfortable but set up for one. We didn’t have a hotel guide in the room unfortunately as we thought we might order room service. On the whole the room was quirky, interesting and comfortable.
Nikki, gb1 night trip
Exceptional 10.0
Good service, friendly staff
Good service and good size room. A little tired looking but lots of character. Breakfast good except no Marmite now!
Roger, gb1 night business trip
Fair 4.0
Would not recommend.
From the pictures the hotel looked lovely, very grand reception, nice spiralling staircase, rooms looked nice too. I booked an executive room as some of the photos of the standard rooms looked very basic. We got to our room and although the room description specified bathtub/shower combo, we were given an accessible room, with a large open shower with supports etc. I called reception to check if it was an executive room, besides the bathroom situation it was very dated, small and pretty basic really. They confirmed it was an executive room, they could move me to a non accessible room but could not guarantee a bath, so we left it. The room was also ice cold on arrival. The breakfast was one of the worst I’ve had, I stay away with work 2-3 times a week all over the country. The majority of the buffet items were burnt, the toaster could not be adjusted and all toast was coming out black, the juice was highly watered down and it seemed one was a mix of juices. I had to ask for flora spread, the pastries were all dry and hard, we went at around 0915. I heard many guests around me complaining too. The hotel itself is lovely, but rooms very dated and not what you would expect for the price! Terrible breakfast, luckily I used my hotel rewards to book, if I had paid full price I would ask for at least a partial refund. Not good value for money at all.
Jon, gb1 night trip

Hallmark Hotel The Queen

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