I've stayed at this hotel before and always had a pleasant experience. However, this time the AC/Heating unit made such a loud noise every time it shut off, it woke me up from a sound sleep. And this occurred several times, every night of my stay. I did address this with the staff at the front desk. I did not receive an offer for a different room, a discount on my bill, or even an apology. This, coupled with the diminished quality of their free breakfast and the overall average condition of the property, leads me to conclude I will not be staying there again.