Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Chester, England, United Kingdom
1 room, 2 adults

Crowne Plaza Chester

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
Trinity Street, Chester, England, CH1 2BD, United Kingdom

4-star hotel with spa, near Chester Cathedral
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

The United Kingdom may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Enjoyed our stay, nice and friendly staff who couldn’t do enough to help. Breakfast first…Oct 12, 2020
  • Everything fine comfortable room outstanding breakfast with great service. All staff…Oct 6, 2020

Crowne Plaza Chester

from £86
  • Standard Room, Non Smoking
  • Deluxe Room, Non Smoking, Business Lounge Access
  • Room, 1 Double Bed, Non Smoking
  • Room, 2 Single Beds, Non Smoking
  • Executive Room, 1 Double Bed, Non Smoking, Business Lounge Access
  • Club Room, 1 Double Bed, Non Smoking, Business Lounge Access
  • Room, 1 Double Bed, Non Smoking (with Sofa chair)
  • Executive Room, 1 King Bed, Non Smoking, Business Lounge Access
  • Room, 1 King Bed, Non Smoking

What’s around Crowne Plaza Chester

Landmarks

  • Heart of Chester
  • Chester Racecourse - 7-min walk
  • Chester Cathedral - 5-min walk
  • Grosvenor Museum - 7-min walk
  • Roman Amphitheatre - 10-min walk
  • Chester Zoo - 3.1 mi / 5 km
  • Blue Planet Aquarium - 6.5 mi / 10.5 km
  • Cheshire Oaks Designer Outlet - 7 mi / 11.3 km

Getting around

  • Manchester (MAN) 44-min drive
  • Liverpool (LPL-John Lennon) 45-min drive
  • Chester Station 17-min walk
  • Bache Station 27-min walk
  • Capenhurst Station 11-min drive

At a glance

Key facts

Hotel size

  • This hotel has 160 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • The United Kingdom may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self-parking* on site (limited)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • English breakfast on weekends (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Segway rental/tour nearby
  • Steam room
  • Sauna
Working away
  • Business centre
  • Number of meeting rooms - 11
  • Conference space
  • Conference space size (feet) - 10269
  • Conference space size (meters) - 954
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1989
  • Lift
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Braille signage
  • Raised toilet seat
  • Grab bar - near toilet
  • Bathroom emergency pull cord
  • Wheelchair-width doorways
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Digital TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Crowne Spa Chester has 3 treatment rooms. Services include facials, body treatments and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Stables Bar & Grill – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Crowne Plaza Chester’s small print

Also known as

  • Crowne Plaza Chester Hotel
  • Crowne Plaza Chester
  • Crowne Plaza
  • Chester Crowne Plaza
  • Crowne Plaza Chester Hotel Chester
  • Crowne Plaza Chester Hotel
  • Crowne Plaza Chester Chester
  • Crowne Plaza Chester Hotel Chester

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 6:30 AM to 10:00 PM
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    Guests under 18 years old are not allowed in the spa.

    Parking height restrictions apply.

    Guests must contact this property in advance to reserve cots/infant beds, on-site parking and high chair. Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    The property affirms that it follows sanitisation practices of Clean Promise (IHG) guidelines.

    The property affirms that it adheres to the Ecolab (third-party expert - Global) sanitisation guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

    This property reserves the right to pre-authorise the guest's credit card prior to arrival.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Self-parking costs GBP 10 per day

    English breakfast is offered for an extra charge of GBP 15.95 per person (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Crowne Plaza Chester

    • Does Crowne Plaza Chester offer free cancellation for a full refund?
      Yes, Crowne Plaza Chester does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Crowne Plaza Chester?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Crowne Plaza Chester?
      Yes. Self-parking costs GBP 10 per day. Parking spaces may be limited.
    • Is there a pool at Crowne Plaza Chester?
      Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 10:00 PM.
    • Are pets allowed at Crowne Plaza Chester?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at Crowne Plaza Chester?
      You can check in from 3:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
    • Are there restaurants at or near Crowne Plaza Chester?
      Yes, Stables Bar & Grill offers British cuisine. Nearby restaurants include Fiesta Havana (3-min walk), The Red Lion (4-min walk) and The Pied Bull (4-min walk).
    • What is there to do near Crowne Plaza Chester?
      Recommended spots to visit include Chester Cathedral (5-min walk) and Grosvenor Museum (7-min walk), along with Chester Racecourse (7-min walk) and Roman Amphitheatre (10-min walk).

    Recent reviews

    Fabulous 8.6 From 363 reviews

    Good 6.0
    Basic city centre hotel trying to cope with COVID rules. Shame we could not use the pool despite trying to book a slot as soon as we arrived. Friendly helpful staff and great location.
    Heather, gb1 night trip
    Very good 8.0
    Hotel was nice although rooms could do with a little updating and location not the best.staff all very friendly and helpful.
    Joanne, gb1 night trip
    Very good 8.0
    great stay
    Long queue to check in otherwise all great. Hygiene and social distancing all covered. Beds very comfortable
    Fione, gb1 night trip with friends
    Very good 8.0
    Whilst we were there the room wasn`t cleaned due to the virus which wasn`t surprising. We stayed at another major hotel in Llandudno which was cleaned daily.
    Mr.Christopher, gb2 night trip
    Exceptional 10.0
    Lovely night away
    Lovely stay - car park very small so don’t rely on it for parking. Staff friendly and efficient and bed so comfy
    Rachael, gb1 night trip
    Good 6.0
    room could have been cleaner and needs redecoration
    Peter, gb1 night trip
    Very good 8.0
    Chester stay
    Lovely on enlightening stay in chester to our surprise we had booked an executive room therefor e included breakfast for 4 and a free drink at the bar We trie sto book a slot to spend in the pool however none were available but in fairness this Wes due to the covid 19 restrictions so book in advance Comfortable room but the put me up sofa bed for the children / young adults was uncomfortable
    gwenan, gb1 night family trip
    Very good 8.0
    Ok
    First covid stay away was strange. Hotel guests were not great at compliance but that's not the hotels fault. Negative points were breakfast which was overpriced hotel disappointment and the car park which is a nightmare and chaotic
    gb2 night trip
    Good 6.0
    Alright, not what I would expect for the price.
    Most of the stay was pretty good, the pool and reception area was very nice and the room was mostly very clean. A little outdated in some areas but not majorly. The problems we had were the air con did not cool the room and it seemed like the heating was on all the time on the second floor so was very uncomfortable to sleep in. Finally we were not told about the £10 per day parking charge when checking in, only to our surprise when checking out. It's written at the very end of the small print, I would guess to not make it obvious.
    Adam, gb3 night trip
    Good 6.0
    unbearable heat
    Air con was broke and it was a very hot day. The window in the room didn’t open more than a fraction making the room unbearable. When I told reception they didn’t really respond.
    Denise, gb1 night trip

    Crowne Plaza Chester

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