I ALWAYS stay here for work and it's good for my needs. Lately, things have dropped off. Messages sent via HOTEL.com aren't read like "Pre-Asking" for a late check-out. I get off work at 3 am, at the hotel by 3:35ish, in bed by 4 and have to be up, showered, packed and OUT by 11. There are numerous other rooms that could be cleaned prior to getting to mine to allow for me to sleep just a little more instead of having to sleep in the parking lot......and NO, I'm not paying for another night just for a couple of hours. I just wish there were hotels that accommodated night shift workers, but nope. It's all about the dollar. Ice machine didn't work. Supposedly the City of Charlotte decided to work on a water line so I woke up to no water and no shower. Mold in the ice bucket, but hey, couldn't use it anyway sooooo. Electrical outlet at the sink falling out. Shower faucet flopping around. BUT...I'm sure I'll be back since here is what I can afford.