Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Shenzhen, Guangdong, China
1 room, 2 adults

Novotel Shenzhen Watergate

4-starFor the benefit of our customers, we have provided a rating based on our ratings system.
Great for families

Good to know

  • Free cots/infant beds
  • Free WiFi
  • Fridge
  • Dry cleaning/laundry service
1019 Shennan Zhong Rd, Shenzhen, Guangdong, 518031, China

4-star hotel with restaurant, near Huaqiangbei
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Free WiFi
    • Fridge
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • We were only there for one night. Hotel was clean, comfortable and the buffet breakfast…Oct 26, 2019
  • No one seems to speak English. It was a struggle to get basics through. The breakfast was…Mar 22, 2019

Novotel Shenzhen Watergate

from £40
  • Superior Room, 1 King Bed, City View
  • Superior Room, 2 Single Beds, City View
  • Standard Room, 2 Single Beds
  • Standard Room, 1 Queen Bed
  • Superior Suite, 1 Queen Bed
  • Superior Suite, 1 King Bed

What’s around Novotel Shenzhen Watergate

Landmarks

  • In Luohu
  • Huaqiangbei - 6-minute walk
  • Dongmen Pedestrian Street - 30-minute walk
  • Luohu Port - 34-minute walk
  • Shenzhen Museum - 3-minute walk
  • Shenzhen Grand Theater - 6-minute walk
  • Lizhi Park - 15-minute walk
  • Shenzhen Central Park - 21-minute walk

Getting around

  • Shenzhen (SZX-Shenzhen Intl.) 25-min drive
  • Hong Kong (HKG-Hong Kong Intl.) 51-min drive
  • Shenzhen Station 29-min walk
  • Hong Kong Lok Ma Chau Station 6-min drive
  • Hong Kong Sheung Shui Station 9-min drive
  • Science Museum Station 6-min walk
  • Grand Theater Station 6-min walk
  • Hongling Station 15-min walk

At a glance

Key facts

Hotel size

  • This hotel has 142 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 2:00 PM-6:00 PM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Fitness facilities
Working away
  • 24-hour business centre
  • Meeting rooms
  • Conference space size (meters) - 130
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Year Built – 2000
  • Lift
  • Safe-deposit box at front desk
Accessibility
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Freshen up
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Satellite TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Pin Fang – This buffet restaurant serves breakfast, lunch and dinner.

Tang Gong – This restaurant serves breakfast, lunch and dinner.

Novotel Shenzhen Watergate’s small print

Also known as

  • Novotel Shenzhen Watergate Hotel
  • Novotel Shenzhen Watergate Hotel Shenzhen
  • Novotel Shenzhen Watergate Hotel
  • Novotel Shenzhen Watergate Shenzhen
  • Novotel Shenzhen Watergate Hotel Shenzhen
  • Novotel Watergate Hotel
  • Novotel Shenzhen Watergate
  • Novotel Watergate
  • Shenzhen Novotel
  • Novotel Shenzhen
  • Novotel Watergate Shenzhen Hotel Shenzhen
  • Novotel Shenzhen Watergate Hotel
  • Novotel Shenzhen Watergate Shenzhen

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

Optional extras

Rollaway beds are available for CNY 280.0 per stay

Buffet breakfast is offered for an extra charge of CNY 108 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Novotel Shenzhen Watergate

  • Does Novotel Shenzhen Watergate offer free cancellation for a full refund?
    Yes, Novotel Shenzhen Watergate does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Novotel Shenzhen Watergate?
    Yes, there's free self parking.
  • Are pets allowed at Novotel Shenzhen Watergate?
    Sorry, neither pets and nor service animals are allowed.
  • What are the check-in and check-out times at Novotel Shenzhen Watergate?
    You can check in from 2:00 PM to 6:00 PM. Check-out time is noon.
  • Are there restaurants at or near Novotel Shenzhen Watergate?
    Yes, there's an on-site restaurant. Nearby restaurants include 蓮路素食府 (9-min walk), Three brothers kitchen (14-min walk) and Happy Together (1.1 mi).

Recent reviews

Very good 8.0 From 372 reviews

Exceptional 10.0
Good service, generous space, convenient location. The layout of the shower/toilet is a little awkward. Otherwise it is perfect.
gb1 night romance trip
Good 6.0
Service not very good and not really clean
Leylian, sg7 night romance trip
Very good 8.0
Highly recommend
Great location, big shopping mall within 8 minutes on foot and subway, bus are not far. Very clean, good amenities
hk2 night family trip
Exceptional 10.0
Great location
It was great stay with one only concern regarding the restaurant, they need to have well speaking English person to take orders, I called twice with difficulty understanding my order they had to switch me to the receptionist. Otherwise the hotel is very nice
Ashraf, ca5 night business trip
Very good 8.0
Not too bad
Need to locate the subway location and how it is link to rest of Shenzhen. Could be cheaper
hk1 night business trip
Fair 4.0
The receptionists do not speak English
il1 night business trip
Good 6.0
Service is good. Staffs are friendly. Sound proofing needs improvement. Noise from next door/corridor could be heard. Walking distance to 3 different metro lines.
sg3 night business trip
Good 6.0
Not recommend
Overall I would say Novotel Shenzhen doesn’t reach our expectations. The first night we ordered food from the hotel and it came with cold food did’t taste good and also a terribly torn nappkin that’s really unacceptable. Before we were thinking to have breakfast in the hotel but after this we decided not to. And other thing is the hotel not even provide convertor and which it is a very basic equipment. Therefore the only socket we can use is the USB socket, but we found out it didn’t work since they told us due to the hotel policy they blocked the socket. That’s really odd. After we complained, they gave me one convertor and which didn’t work neither. I would say really speechless for this experience. Only the bed it was comfortable.
hk2 night trip with friends
Exceptional 10.0
It’s impressive, check in and out very quickly and people are patient. Rooms are clean, beverages in the rooms are free and refill everyday. Price was good, I’ll book it again when I travel to Shenzhen.
Hongyan, us1 night trip
Exceptional 10.0
Hotel is fantastic.
Overall hotel is very nice and is quite convenient to go to difference areas in the city. Would come here to stay again in the future.
Tsz Hei Jeffrey, hk1 night family trip

Novotel Shenzhen Watergate

Is the description of this property not correct? Tell us