Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

Puerto Morelos beachfront property with 3 restaurants, beach bar

Choose dates to view prices

Thu 25 Dec
Fri 26 Dec
December 2025
24
January 2026
At Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort, you can spend time at the beach enjoying beach umbrellas, beach massages and yoga, plus you'll be within a 15-minute drive of Puerto Morelos Beach. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in deep-tissue massages, body wraps and facials. Serving Mexican cuisine, K’UHUL is one of 3 restaurants and 2 bars/lounges. Other highlights at this luxurious property include a marina, a rooftop terrace and a beach bar. Fellow travellers love the helpful staff.
VIP Access
Exceptional

Popular amenities

  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • Marina
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • Health club
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Beach bar
  • Room service

Feel at home (6)

  • Separate bath and shower
  • Separate sitting area
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
£515
includes taxes & fees
25 Dec - 26 Dec

Why we love this property

Beach bliss
Sail, windsurf, or snorkel at this all-inclusive beachfront retreat. Beach yoga and massages await, with free cabanas on pristine white sand.
Relaxing spa sanctuary
The waterfront spa provides treatments, massages, and outdoor services. A sauna, hot tub, and steam room await. Beach yoga completes this wellness haven.
Luxury sleep paradise
Dream big on pillowtop mattresses with hypo-allergenic and premium bedding. Indulge in champagne service and a free stocked minibar.

Room options

Showing 12 of 12 rooms
Separate bathtub and shower, designer toiletries, hair dryer, bathrobes
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar

Chairman Two bedroom suite Ocean View Private pool Diamond Club

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds
Separate bathtub and shower, designer toiletries, hair dryer, bathrobes
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar

Chairman One bedroom Luxury Suite Ocean view Plunge pool Diamond Club

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed
Separate bathtub and shower, designer toiletries, hair dryer, bathrobes
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar
Master Suite Ocean Front King | Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front King

Wonderful

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed
Separate bathtub and shower, designer toiletries, hair dryer, bathrobes
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Plunge Pool King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed
Separate bathtub and shower, designer toiletries, hair dryer, bathrobes
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Plunge Pool King Diamond Club

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed
Separate bathtub and shower, designer toiletries, hair dryer, bathrobes
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite Ocean Front Two Bedroom Plunge Pool Diamond Club

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds
Separate bathtub and shower, designer toiletries, hair dryer, bathrobes
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar

Master Presidential Suite Ocean Front Plunge Pool Two bedroom

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds
Separate bathtub and shower, designer toiletries, hair dryer, bathrobes
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Two Queen

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds
Separate bathtub and shower, designer toiletries, hair dryer, bathrobes
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar
Master Suite Ocean Front Plunge Pool Two Queen | Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Plunge Pool Two Queen

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds
Separate bathtub and shower, designer toiletries, hair dryer, bathrobes
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Two bedroom Diamond Club

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds
Separate bathtub and shower, designer toiletries, hair dryer, bathrobes
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite Ocean Front King Diamond Club

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed
Master Luxury Suite Ocean Front Plunge Pool & outdoor shower Diamond Club | Bathroom | Separate bathtub and shower, designer toiletries, hair dryer, bathrobes
Master Luxury Suite Ocean Front Plunge Pool & outdoor shower Diamond Club | Premium bedding, down duvets, pillow-top beds, free minibar
Premium bedding, down duvets, pillow-top beds, free minibar
Master Luxury Suite Ocean Front Plunge Pool & outdoor shower Diamond Club | Premium bedding, down duvets, pillow-top beds, free minibar

Master Luxury Suite Ocean Front Plunge Pool & outdoor shower Diamond Club

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Carretera Chetumal-Cancun Km 328, Puerto Morelos, QROO, 77580

What's nearby

  • Arrecife de Puerto Morelos National Park - 10 min walk - 0.8 km
  • Puerto Morelos Beach - 15 min drive - 7.1 km
  • Ojo de Agua Beach - 19 min drive - 9.9 km
  • Puerto Morelos Town Square - 20 min drive - 10.3 km
  • Moon Palace Golf Club - 29 min drive - 16.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 28.2 miles/45.5 km

Restaurants

  • ‪Preferred Club Bar - ‬8 min drive
  • ‪Côté À Costa - ‬1 min walk
  • ‪Le Chique - ‬8 min drive
  • ‪Frank & Lola's Italian Trattoria - ‬7 min drive
  • ‪Spoon - ‬8 min drive

About this property

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

At Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort, you can spend time at the beach enjoying beach umbrellas, beach massages and yoga, plus you'll be within a 15-minute drive of Puerto Morelos Beach. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in deep-tissue massages, body wraps and facials. Serving Mexican cuisine, K’UHUL is one of 3 restaurants and 2 bars/lounges. Other highlights at this luxurious property include a marina, a rooftop terrace and a beach bar. Fellow travellers love the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Cooking

At a glance

Hotel size

    • 90 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

    • Free on-site self-parking
    • Free on-site valet parking

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Beach bar
  • Private dining
  • Room service (limited hours)

What to do

  • On the beach
  • Beach yoga
  • Winery release events
  • Shopping
  • Golfing nearby
  • Boat tours nearby

Working away

  • Conference space (1400 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2001
  • Rooftop terrace
  • Garden
  • Library
  • Health club
  • 2 outdoor pools
  • Art gallery on-site
  • Spa services
  • Marina
  • Massage/treatment rooms
  • Wine-tasting room
  • Double-glazed windows

Accessibility

  • Wheelchair-accessible

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free international calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

Dining

K’UHUL – This restaurant specialises in Mexican cuisine.
JOYA – This restaurant specialises in local and international cuisine. Open daily.
CÔTÉ À COSTA – This restaurant specialises in Mediterranean cuisine. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a smoke detector on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive
Zoetry Paraiso Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya
Zoetry Paraiso Bonita Riviera
Zoetry Paraiso de la Bonita Riviera Maya
Zoetry Paraiso de la Bonita Riviera Maya All Inclusive
Paraiso de la Bonita a Luxury Collection Resort Riviera Maya
Zoetry Paraiso de la Bonita Riviera Maya Optional All Inclusive

Frequently asked questions

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort offer free cancellation for a full refund?

Yes, Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Yes, there are 2 outdoor pools.

Are pets allowed at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort and nearby?

Have fun during the warmer months with activities such as beach yoga. Enjoy a swim in one of the 2 outdoor swimming pools or use the all-inclusive property's other amenities, which include 2 bars and a health club. Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort also has spa services and a garden.

Are there restaurants at or near Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Yes, there are 3 on-site restaurants, featuring Mexican cuisine.

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort like?

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort is located on the waterfront. Popular attractions include Moon Palace Golf Club, which is 19 minutes away by car.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Reviews

9.6

Exceptional

9.4

Cleanliness

9.2

Amenities

9.8

Staff & service

9.6

Eco-friendliness

9.6

Property conditions & facilities

What guests liked

  • The all-inclusive experience offered exquisite made-to-order gourmet dishes, exceptional food and drinks, and attentive service. (7 reviews)
  • The spa experience was great and worthwhile, with exceptional services and staff. (9 reviews)
  • Pool service was excellent, with attentive staff, great drinks, and prompt towel and chair service. (9 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

FoodService staffRoomBeachRestaurantRoom serviceSpaWaterViewOcean

10/10 Exceptional

Wonderful luxurious stay! Food quality was amazing and staff were so kind! WARNING; be prepared for lots of wild life!!!
Cassandra, 4-night trip

10/10 Exceptional

We had an excellent stay at Paraiso de la Bonita. The room, customer service, food and overall hospitality was the best we’ve ever experienced at an all inclusive resort. The environment was extremely peaceful and the resort had a very luxury, boutique vibe. If you’re looking for complete relaxation with excellent attentiveness, this is the place for you!
Samreen, 6-night trip

10/10 Exceptional

This is the perfect property to get away from the crowds and enjoy some rest and relaxation. The room was very nice and the bed was so comfortable. The amenities are five star! I got such and amazing massage and the staff is amazing. I will absolutely book again.
Ashley, 2-night trip

6/10 Good

The staff was kind and the hotel room was very comfortable. Unfortunately the advertisement as per hotels.com of 2 pools, beach service and a functional spa were false. There was one pool with the other under construction, no full spa experience and no beach service. The beach was small but there were areas on the lush property that if promoted, the guests could have experienced this. More construction of other bar areas was also being done during the day. The property perhaps should have stayed closed while these modifications and improvements were being made. We had a three night stay, but after the first night we left for another resort.
Marjan, 3-night trip

10/10 Exceptional

Beautiful property. Peaceful, just what we where looking for. Boutique hotel feel with great food and drinks. Rooms are super spacious and the bathroom is huge. Everything was amazing!
Dahlia Karina, 8-night trip

10/10 Exceptional

I loved it

The workers were excellent!! The food was excellent. The views were phenomenal. The Guanas are very friendly. Outside of the seaweed smell and pretty much no beach due to the seaweed, we had a great stay.
Kevin, 3-night trip

10/10 Exceptional

Honest review! Live this place! Cesar was the manager and he was amazing and he above and beyond to make sure your stay was amazing. The entire staff remembers you and very down to earth people which makes you feel like family. This was the best food I’ve had in Mexico.
Melachi, 3-night trip

10/10 Exceptional

The property is beautiful, it’s all inclusive but everything is a la carte (no buffet) which was a great thing. The suite I stayed was great and very spacious and with an ocean view. When I arrived the was a bottled wine, mini bar fully stocked and every night they brought in a little treat with a side note about the history behind it. Their staff was very friendly and always willing to assist with a genuine smile on their face. These is a place more to unwind and relax (no a party atmosphere)
Yvette, 2-night trip

8/10 Very good

.
Lalo, 5-night trip

10/10 Exceptional

This is a resort you visit for total relaxation. No crazy out of control parties, no crazy drunk and loud tourists. It’s total relaxation!! The staff is the best…bartender Luis(Wicha)and Alberto(El Senor) are the best. Bar server Candido(Candi) is so attentive at the pool. And night bar manager,Gregoria(El Jefe) is the nicest and most attentive manager!! The GM Ceasar(Guapo) gives every guest his personal number and he responds within 1 minute when you “What’s App” him. Go see for yourself and seek out these guys, they will give you the best vacation experience. Also, the food is so good and fresh. Order the “tiger shrimp”, it’s as good as a lobster plate. Oh and try the “potato soup” for dinner appetizer…out of this world. And always order the desert cuz it’s so delicious everytime. The wife and I never left the resort for the 3 nights we stayed there. Will go back every year! Beautiful resort and people and service! 🙏🇲🇽 Malibu Tomas
Talmadge, 3-night trip

10/10 Exceptional

10/10 — Truly Exceptional Experience!

From the moment we arrived, this resort exceeded every expectation! The staff is what truly sets this place apart—every single person we encountered was unbelievably friendly, professional, and went above and beyond to make our stay perfect. Their attention to detail and warm, welcoming attitudes made us feel like so welcomed. We were greeted with refreshing welcome drinks, and the experience only got better from there. The poolside service was top-tier, and every amenity offered was spotlessly maintained and incredibly enjoyable. Whether relaxing at the pool or exploring the property, we were constantly impressed by how well everything was run. And let’s talk about the food—absolutely incredible! Every meal was delicious, fresh, and beautifully presented. You can really tell they care about quality here. I honestly can’t stress enough how phenomenal the staff is—they’re the heart of the resort and the reason we will 100% be back again and again. This was a flawless stay from start to finish. Highly, highly recommend!
ashley, 1-night trip

10/10 Exceptional

We picked this place for our honeymoon and the experience was absolutely flawless from the moment we got there until the second we left. Brandon somehow made every meal feel like a celebration. Raoul anticipated our needs before we knew we had them. Moises gave us an arrival tour that actually helped instead of just pointing at stuff. Jose elevated poolside service into an art form. Javier cooks like he trained at Le Bernardin and decided to dedicate his life to making honeymooners lose their minds over food (even the oatmeal was somehow transcendent). Osvaldo is a bartending wizard; his tequila tasting session became a fascinating deep dive into agave regions and family distilleries that had us taking notes. The incredible Juanjo introduced us to Mexican wines that completely changed our assumptions about what's possible south of the border. Mauricio is straight up the GOAT of hospitality; from morning yoga to fascinating conversations (in three languages) about everything from meditation to local history. He embodies that rare combination of deep knowledge and genuine warmth that makes you feel like you're in the presence of someone who has figured out how to live well and help others do the same. Cesar kept us connected to everything happening through perfectly timed texts about classes and activities. The rooms made us feel like royalty. Seriously, don't miss this spot. The whole experience was so good we're already planning our return.
Ashlyn, 5-night trip

4/10 Fair

The property is in a remote location with poor road. There are only three restaurants on the property that serve a la cart Mexican, Mediterranean and pool side food. The food service in the restaurant is very poor and it takes approximately 30 minutes to an hour between order and delivery to the table. There are no other dining options near the property. Property makes unauthorized charges and does not refund the charges. We had prepaid for our stay through Expedia. The property charged us an additional $4,885.43 for lodging without our knowledge and did not process our request for refund.
Frank Devendra, 6-night trip

10/10 Exceptional

A perfect, peaceful, non-touristy place! Lovely pools and excellent service. We loved K’uhul for its laid-back atmosphere and menu that included some traditional Yucatán fare. The Joya grille was great for lunch, served poolside if you choose. The Côté à Costa restaurant had excellent beef carpaccio, but was just ok for us. We would have loved more local/traditional food/music options for a more authentic feel. Without a car/shuttle, you’re not close enough to walk anywhere to experience the local culture. We loved the wildlife, but by Day 6, there was animal poop everywhere. It was cleaned up, but you had to watch your step for a day or so. We upgraded from a ground floor plunge pool room to a top floor suite and we were glad we did. Privacy, beautiful views, and we don’t mind stairs. The bed is firm, not very comfortable for us. They accommodated my husband’s allergy to down, so the bedding might have been more plush if we would have had that option. We recommend: Hooks for wet items, Eye masks (no blackout curtains), Throw blanket, Remove scales in bathrooms. There is limited beach/water access. Sargassum makes beach strolls impossible. If swimming in crystal clear waters is what you want, maybe choose a different time of year to go. They do what they can, but it’s everywhere. Massages are worth the splurge. We did not take any of the classes because 4 pm is prime siesta time before dinner. We heard mixed reviews. Overall, we loved it! Can’t wait to return!
A wonderful variety of cocktails served all day/night
Incredible tacos!
In June, the sargassum was pretty heavy.
Beautiful food, excellent service.
Corie, 7-night trip

10/10 Exceptional

La habitación cómoda y confortable, con vista maravillosa y excelente limpieza. Todos el personal nos trató con amabilidad y mucho respeto, todos y cada uno de ellos merecen una estrella ⭐ de oro 🥇. TODOS.
Atención personalizada
Excelente comida
Café de lujo
Nada fotogénica
Rosa, 5-night trip

10/10 Exceptional

La habitación estaba impecable, la ropa de cama y la cama muy cómodos. La vista de la recámara que tuvimos era inmejorable. Un plus tener la alberca privada.
Alejandro de Jesus, 3-night trip

10/10 Exceptional

El servicio y los alimentos
VICTOR, 4-night trip

8/10 Very good

El olor a sargazo es terrible
Ivana Necas, 1-night trip

10/10 Exceptional

De maravilla!
Nicolas, 7-night trip

10/10 Exceptional

Excelente propiedad, servicio de primera, agradecemos a todos: Rolfi, Mauricio, José, Bryan, Fernando (el que habla “así”), Isaí, Jorge, Catherine, David, el Chef Francisco, todo el personal de la Joya, de recepción, camaristas y room service… de las mejores experiencias en hospitalidad… un lugar para descansar y relajarse. El único inconveniente es que había mucho sargazo y generaba un olor no muy agradable.
Francisco Javier Castillo, 4-night trip

10/10 Exceptional

Mohammad, 3-night trip

10/10 Exceptional

Luis, 6-night trip

10/10 Exceptional

Cameron Stewart, 4-night trip

8/10 Very good

Cassandra, 3-night trip

8/10 Very good

Glenn, 4-night trip