Majestic Elegance Costa Mujeres – All Inclusive

Photo gallery for Majestic Elegance Costa Mujeres – All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
12 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, pool loungers

Overview of Majestic Elegance Costa Mujeres – All Inclusive

VIP Access

Majestic Elegance Costa Mujeres – All Inclusive

4.0 star property
Costa Mujeres beachfront property with 7 restaurants, spa

8.8/10 Fabulous

2,041 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is £383
Price available on 8/9/2022
Map
Carretera Libre 85 - Punta Sam, Isla Blanca 85 SM6, Manzana 2 - Lote 4, Costa Mujeres, QROO, 77400
Main amenities
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 6 swim-up bars
  • Full-service spa
  • 12 outdoor pools and 2 spa tubs
  • Free children's club
  • Health club
  • Sauna
  • Beach umbrellas
  • Beach sunloungers
  • Children's pool
  • Beach bar
Feel at home
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Separate bath and shower
  • Television
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Playa Mujeres Golf Club - 10 min drive
  • Ultramar Ferry Puerto Juárez - 25 min drive
  • Norte Beach - 96 min drive
  • Cancun Mall - 27 min drive
  • Puerto Cancun Marina Town Center - 27 min drive
  • Plaza Las Americas - 28 min drive
  • Dubai Palace Casino - 31 min drive
  • Turtle Beach - 32 min drive
  • Langosta Beach - 34 min drive
  • Tortuga Beach - 37 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

About this property

Majestic Elegance Costa Mujeres – All Inclusive

At Majestic Elegance Costa Mujeres – All Inclusive, you can spend time at the beach enjoying beach umbrellas, beachside drinks and sunloungers. 12 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials and aromatherapy. Flavors, one of 7 restaurants, offers garden views and serves breakfast, lunch and dinner. Other highlights at this upmarket property include 6 swim-up bars, a free kid's club and a poolside bar. The helpful staff and restaurant get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
Room service during certain hours

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Children's club

Entertainment

On-site entertainment and activities

Languages

Catalan, English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 570 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–10:00 AM
  • 7 restaurants
  • 6 swim-up bars
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Children's games
  • Toys

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Evening entertainment
  • Shopping
  • Pool table

Working away

  • 3 meeting rooms
  • Conference centre (8123 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 6 buildings/towers
  • Built in 2019
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 12 outdoor pools
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • In-room accessibility

Languages

  • Catalan
  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • Smart television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Pillow-top mattress
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Partially open bathroom
  • Jetted bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
Room service during certain hours

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Children's club

Entertainment

On-site entertainment and activities

Spa

Blossom has 3 treatment rooms and outdoor treatment areas. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision.

Dining

Flavors – Overlooking the garden, this buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Mar House – This beachfront seafood restaurant specialises in seafood and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Kabuki – Overlooking the garden, this sushi bar specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Bistro – Overlooking the garden, this bistro only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Don Jaume – Overlooking the garden, this steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 6:00 PM
  • Guests under 16 years old are not allowed in the fitness facility
  • Children under 17 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards and cash.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Majestic Elegance Playa All Inclusive All-inclusive property
Majestic Elegance Playa Mujeres All Inclusive
Majestic Elegance Playa All Inclusive
Majestic Elegance Playa Mujeres All Inclusive
Majestic Elegance Costa Mujeres – All Inclusive Costa Mujeres
Majestic Elegance Playa Mujeres - All Inclusive Costa Mujeres
Majestic Elegance Inclusive

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

9.1/10

Staff & service

8.9/10

Amenities

9.1/10

Property conditions & facilities

9.1/10

Eco-friendliness

6/10 Good

Great food, bad service.
Michelle, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kellee, 4-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Too many LARGE groups
This is our 4th stay at an Excellence property and the 2nd time at the majestic. Staff was very pleasant, the property was overcrowded with rowdy party goers that were very disruptive and rude. We were here for our anniversary and was looking forward to a quiet and relaxing stay. It was nothing of the sort. We checked in on a Friday, moved to the adult side on Monday and it was NO better. Suggestion to hotel; limit the large groups. 90%+ of the people were in groups, thus us 10% were feeling like we were on a college spring break. If we wanted that we would have stayed in the Cancun Hotel Zone. Too many large groups, stay away or ask before your cancelation period so you can rebook.
Eric, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gabriela, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Truly beautiful. We had an amazing experience.
Kodi, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Anthony, 2-night trip
Verified Expedia guest review

10/10 Exceptional

wonderful, very good experience
Yesenia Lugo, 4-night family trip
Verified Expedia guest review

8/10 Very good

Alexandr, 6-night trip
Verified Expedia guest review

8/10 Very good

Archana, 4-night trip
Verified Expedia guest review

4/10 Fair

Arrived at 3:30pm for 3pm check in. Was only given a room at 5:30pm. I asked if we could pay for an upgrade and the only room available was $1,600 USD more which is more than some resorts cost let alone to upgrade. There was weddings every night which most likely took away from the experience for everyone else. These was 6 wedding on the first 2 days alone. The room i was given was not cleaned properly and i found a second remote control in the couch. Both sinks were broken and would not seal so i could not fill the sinks with water. (To wash our bathing suits)The room given was very close to the night club so i heard the music all night long and could not sleep for the first few days. I brought this up to Management, the next day they offered us a room with a worse view then our current room. I was expecting to be compensated some how but was not. After i rejected this worse room my butler told me that they will give me a new room half way though the stay which was never given because they were overbooked the entire 8 nights i was there. (i dont know why that would be my problem) Room never came with slippers and i don't believe that a resort does not have a robe larger than a size medium. I asked many times and was given 8 different robes all the same size "Medium" . Food was 1/5 with same food for breakfast, lunch and dinner. Did not have a single great food experience. Not all bars have the same alcohol and not all bartenders know how to make the same drinks.
Maor, 8-night romance trip
Verified Expedia guest review