DoubleTree by Hilton Hotel London ExCel

Check in they told me breakfast was not included which was not correct it was included. Deluxe king sized water view room. Very disappointing I actually had to go and ask if they had made a mistake. I also a compassionate case while I was in London and needed to get home a day earlier so I called them and asked if I could stay a night before so I could go home earlier I had booked and paid for 2 nights they had room available but said they would not change it for me. I work in the Travel Industry and I will never stay with the Hilton Brand again. No compassion no customer service. Shocking behavior.

The bed size was wrong i was told id be having a queen size however i was in a king size. The room was very small too

Great location, helpful staff with comfortable rooms. Enjoyed a nice evening meal in the restaurant and a reLly good breakfast buffet spread.

I have stayed in many different Doubletree hotels, but this was by far the worst. I ordered food from the hotel's room service and they overcharged me, and when I mentioned it to the room service employee he said they made a mistake and he will fix it right away. When I wanted to checkout, the invoice was not fixed and the overcharge was still there! And the next day the cleaner did not remove the food tray from the room! They charge £5 for a tray and that is how they treat their customers? Food quality was so bad for the price as well. Also, I had a river view room (which was wonderful), but the room was not sound proof and I could hear planes taking off early in the morning and at night. Breakfast staff were really nice, but when I ask for coffee they fill up the whole cup so there is no room to put any milk in. Overall not happy with my stay and I will never book that hotel ever again.

Great service, nice location with lovely rooms!