DoubleTree by Hilton Hotel London ExCel
4-star hotel with restaurant, near Excel Exhibition Centre
- Free WiFi
WiFi
Good internet service
Service
Fantastic service
Location
Great location
Value
Fairly good value for money
DoubleTree by Hilton Hotel London ExCel
from £63- Room, 1 Queen Bed
- Deluxe Room, 1 Queen Bed (Water View)
- Room, 1 Queen Bed with Sofa bed
- Twin Room (Guest)
- Deluxe Twin Room, View
- Deluxe Twin Room, Accessible, View
- Twin Room, Accessible
- Room, 1 Queen Bed, Accessible
- Suite, 1 King Bed, City View
- Deluxe Suite, 1 King Bed (Water View)
- Deluxe Room, 1 King Bed (Water View)
- Suite, 1 Queen Bed, City View
- Suite, 1 Queen Bed, Balcony
- Deluxe Room, 1 Queen Bed, Balcony
About DoubleTree by Hilton Hotel London ExCel
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Continue searching for London, England, United KingdomRecent reviews
Very good 8.4 From 437 reviews
Fair
Not service minded or caring.
Check in they told me breakfast was not included which was not correct it was included. Deluxe king sized water view room. Very disappointing I actually had to go and ask if they had made a mistake. I also a compassionate case while I was in London and needed to get home a day earlier so I called them and asked if I could stay a night before so I could go home earlier I had booked and paid for 2 nights they had room available but said they would not change it for me. I work in the Travel Industry and I will never stay with the Hilton Brand again. No compassion no customer service. Shocking behavior.
Travel, gb2 night business trip
Good
Not what i was expecting
The bed size was wrong i was told id be having a queen size however i was in a king size. The room was very small too
Michael, gb2 night trip
Exceptional
Great location, helpful staff with comfortable rooms. Enjoyed a nice evening meal in the restaurant and a reLly good breakfast buffet spread.
Amanda, gb2 night family trip
Poor
Disappointed
I have stayed in many different Doubletree hotels, but this was by far the worst. I ordered food from the hotel's room service and they overcharged me, and when I mentioned it to the room service employee he said they made a mistake and he will fix it right away. When I wanted to checkout, the invoice was not fixed and the overcharge was still there! And the next day the cleaner did not remove the food tray from the room! They charge £5 for a tray and that is how they treat their customers? Food quality was so bad for the price as well. Also, I had a river view room (which was wonderful), but the room was not sound proof and I could hear planes taking off early in the morning and at night. Breakfast staff were really nice, but when I ask for coffee they fill up the whole cup so there is no room to put any milk in. Overall not happy with my stay and I will never book that hotel ever again.
Frances, gb5 night business trip
Very good
Great service, nice location with lovely rooms!
Great service, nice location with lovely rooms!
Dylan, gb3 night family trip
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