Courthouse Hotel

Brilliant weather, room was clean and tidy, if I had to make any criticisms it would be the bed was a little hard for me, but wasn’t a problem my partner found it ok, the hotel is in a perfect location for the palladium a five minute walk at the most, great for eating out. Carnaby street was just across the road. My overall stay was perfect. Would definitely book again.

Room were handled by staff in an EXTREMELY POORLY manner. We had a number of problems with our room raised with staff but this was treated in a rude and unprofessional manner. Air conditioner was set at a high temperature, which could not be lowered even after maintenance came into the room to increase the fan speed. This made no difference as the fan speed did not alter the temperature, as it went back up to the temperature set by the hotel. Phones in the room did not connect to reception or to the concierge, it would ring but when reception/concierge picked up they could not hear me when I spoke. The one toilet in the room did not flush, which was a problem for my wife and I first thing in the morning. My wife had dinner at Silk restaurant which gave her diarrhoea. This was raised with management who dismissed there was a problem with the food that night due to the fact no one else had complained the following day. All issues were raised again at check-out and handled poorly and unprofessionally. I asked whether staff could come up to the room for me to show all the problems we had experienced, but staff refused and indicated they did not believe we had experienced these problems. After we had checked-out management dismissed the problems we experienced with their own investigation, and concluded the Hotel had no faults and found there were no problems in the room.

Lovely hotel. Not sure I’d call it 5*. Bathroom could have done with a lick of paint. Really comfy bed though!

Lack of attention to detail. Only one bath towel when we arrived. It took two visits to reception and over 3 hours before we got one. Lack of toiletries (no shower Gell) and one of the soap boxes had nothing in it, obviously not checked. Some fixtures and fittings were loose, paint on door frames where some work had been done and not cleaned up properly after. Our room was adjacent to a plant room and once awake had difficulty getting back to sleep. Some of the staff had difficulty understanding english. Great location, very nice building but not a £200+ room, even in the middle of the west-end.

This hotel is in the perfect place, right opposite Carnaby Street and next door to the London Palladium. Check out the quirky bar with old prison cells.