Courthouse Hotel

My 2nd room was freezing - the heating was stuck on 13 degrees My first room had no water or mini bar contents an

We arrived at about 2.45pm 45mins after we could Check in. I booked two rooms and was asked if one room had been checked in already but my friends and I came together, so no it hadn’t. The rooms were not ready and we were asked to sit in the lobby and wait. We decided we would check out the roof top bar so asked for them to ring us when the rooms we available they said that would be fine. We went up to the roof top bar and went in the door to be rudely told it wasn’t open until 3pm. It was 2.55pm. We asked if we could sit and wait they said it wasn’t open until 3pm. Firstly the door should have been locked until they were open and secondly what was the harm in us sitting and waiting nearly 2 Mins. The staff were rude so we didn’t bother staying. Nearly 2hrs 3mins after check in we had a call to say our rooms were ready. I’m glad we hadn’t sat in the lobby to wait. Rooms were clean but furniture dated and didn’t match. This is supposed to be a 5 star hotel it isn’t. We decided later on to try again and take our drinks from the downstairs bar to the roof top terrace, we were told once we got up there that you can’t take drinks from downstairs, upstairs as they are only partially connected to the hotel! What Is this all about!! Again we left! Sunday at 9.15am I was rudely awaken by the hoover outside my room for then a cleaners to knock and let herself in! I haven’t checked out. Will never stay here again. Complained to staff they weren’t interested.

Was really disappointed with our stay, we've stayed here many times over the years but found the staff really rude and unhelpful.

The location of the hotel was good, the enterance and lobby were veryi mpresive. Unfortunately our room was very dissapionting, the room was next to the roof top terrace and it was very noisy with people in and out of the door. The room itself looked like it wasn't used offten, needed updating. Bathroom was shabby with a cracked basin and no plug for the bath. By 4.45pm the room had nnot been made up and then when we wer ettng showered aand changd to go out housekeeping wanted to clean the room, not good

Good location