Grande Real Santa Eulalia Resort

Beautiful hotel however not very suitable for people with wheel chair assistance. Best bit is the breakfast superb and loved the beach attached to hotel with restaurant. The only problem here is it's too far to walk for my mum who had reduced mobility. Plus the surface is uneven too so not ideal. The restaurant was lovely staff could be a bit more friendly here and it should stay open later than 6 pm. Single rooms quite basic for 5* would point out the staff at reception very helpful especially Jorge .

Upon check-in, I was asked if I would like to pay there and then, or upon check-out. I opted for the latter, MISTAKE!... The next day I checked my account and over £400 had disappeared from my account. I panicked, to find out this was a pre- authorisation made by the hotel on my debit card, unbeknown to me. When I checked out and paid in full for my stay, I asked when the €500 would be released back to my account, and was told it depends on your bank. I have been home nearly 2 weeks, and still funds are not released into my account causing me to go into debt with no money for my bills. This has spoilt my holiday. The hotel stay for 3 nights has cost me €918, as I don’t know when I will ever get the €500 back. This ruined my holiday, and it was done without my knowledge. I wish I would have been given this information before, as each day I check my bank account, and still funds unavailable, even though I checked out on the 29th April.

The hotel was overall very good. The pools and the beach area was good. However, there was a strange ‘rat-like’ smell in our apartment which was annoying.

Really nice hotel.. shame about the entertainment.

While the hotel is really nice , as a 5 star , they need to be a little more generous with their amenities . You get ONE bottle of drinking water in the room for the entire stay ( 4 nights ) . Want more then you have to pay for it . We wanted a cup of hot water from room service - 11 euros for a cup of hot water ( including a delivery chatge Of 6 euros ) ! The hotel however is great . Service good . But we were surprised how they didn’t seem concerned about the small things to keep their customers happy .