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Mercure Surabaya Grand Miram

4.0 star property
Hotel with spa, near Tunjungan Plaza

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Photo gallery for Mercure Surabaya Grand Miram

Outdoor pool, pool loungers
Café
Exterior
Lobby sitting area
Executive Suite, 1 King Bed | Premium bedding, free minibar, in-room safe, desk
In the heart of Surabaya's business district, Mercure Surabaya Grand Miram offers a tranquil oasis. Indulge in a rejuvenating spa treatment or unwind at the poolside bar while taking in breathtaking views from the sun-kissed terrace.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Airport transfer
  • Bar
  • Electric vehicle charging point
  • Pool
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Valet parking
  • Children's pool
  • Hot tub
  • Pool bar
  • 24-hour room service

For families (6)

  • Free cots/infant beds
  • Children's pool
  • Playground on-site
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is £28
includes taxes & fees
8 Jun - 9 Jun

Room options

Available filters for rooms
Showing 11 of 11 rooms

Privilege, Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege, Twin Room, 2 Single Beds, City View

Premium bedding, free minibar, in-room safe, desk

Privilege, Twin Room, 2 Single Beds, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 2 Single Beds, City View (Classic)

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 2 Single Beds

View all photos for Privilege Luxe King, Ideal for Family - 1 king size bed

Premium bedding, free minibar, in-room safe, desk

Privilege Luxe King, Ideal for Family - 1 king size bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege King Room, City View - 1 king size bed

Premium bedding, free minibar, in-room safe, desk

Privilege King Room, City View - 1 king size bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 1 King Bed, City View (Classic)

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Luxe Twin, Ideal for Family - 2 single beds

Premium bedding, free minibar, in-room safe, desk

Privilege Luxe Twin, Ideal for Family - 2 single beds

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 2 Single Beds

View all photos for Studio Suite Room, Ideal for Family - 1 king size bed

Studio Suite Room, Ideal for Family - 1 king size bed | Premium bedding, free minibar, in-room safe, desk

Studio Suite Room, Ideal for Family - 1 king size bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Beds

Premium bedding, free minibar, in-room safe, desk

Classic Room, 2 Single Beds

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 2 Single Beds

Similar properties

Exterior

Doubletree By Hilton Surabaya

  • Pool
  • Airport transfer
  • Free parking
  • Internet access
9.4 out of 10, Exceptional, 95 reviews
The price is £46
includes taxes & fees
15 Jun - 16 Jun
Doubletree By Hilton Surabaya
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About the area

Map
Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189

What's nearby

  • Surabaya Zoo - 18 min walk - 1.6 km
  • Surabaya Plaza Shopping Mall - 3 min drive - 2.4 km
  • Grand City Surabaya - 3 min drive - 3.1 km
  • Tunjungan Plaza - 3 min drive - 3.0 km
  • Royal Plaza Surabaya - 3 min drive - 3.8 km

Getting around

  • Surabaya (SUB-Juanda) - 34 min drive
  • Surabaya Gubeng Station - 13 min drive
  • Surabaya Pasar Turi Station - 13 min drive
  • Tandes Station - 25 min drive
  • Ngagel Station - 23 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Völks Coffee - ‬5 min walk
  • ‪Rome 21 Ny. Dien - ‬5 min walk
  • ‪Cafe Endok Ceplok - ‬8 min walk
  • ‪Hoka Hoka Bento - ‬3 min walk

About this property

Mercure Surabaya Grand Miram

When you stay at Mercure Surabaya Grand Miram, you'll be within a 15-minute drive of Tunjungan Plaza and Pakuwon Mall. Guests can visit the spa to be pampered with hot stone massages, aromatherapy or reflexology, and Trimurti Restaurant, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. An outdoor pool, a poolside bar and a health club are other highlights.

Languages

English, Indonesian

At a glance

DONE

Hotel size

    • 257 rooms
    • Arranged over 14 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site valet parking (IDR 30000 per day)
    • On-site motorhome/coach/lorry parking (fees apply)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground
  • Local/corner shop
  • Children's menu

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in reception
  • Television in common areas
  • Health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Alarm clock
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

The on-site spa has 7 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Trimurti Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Happy hour is offered. Reservations are required.
Lan Hua Chinese Restoran – This restaurant specialises in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Coffee Cafe – This café specialises in international cuisine and only serves dinner. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Ebisu – This restaurant specialises in Japanese cuisine and only serves dinner. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 135000 for adults and IDR 67500 for children
  • Airport shuttle service is offered for an extra charge of IDR 220000 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for IDR 400000.0 per night

Parking

  • Valet parking costs IDR 30000 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses a grey water recycling system.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Mercure Hotel Surabaya
Mercure Surabaya
Surabaya Mercure
Mercure Surabaya Hotel
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Mercure Surabaya
Mercure Surabaya Grand Miram Hotel
Mercure Surabaya Grand Miram Surabaya
Mercure Surabaya Grand Miram Hotel Surabaya

Frequently asked questions

Does Mercure Surabaya Grand Miram offer free cancellation for a full refund?

Yes, Mercure Surabaya Grand Miram does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Surabaya Grand Miram?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Mercure Surabaya Grand Miram?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Mercure Surabaya Grand Miram?

Yes, there's free self parking. Motorhome/coach/lorry parking and electric car charging are available.

Is an airport shuttle service offered by Mercure Surabaya Grand Miram?

Yes, an airport shuttle is available. The charge is IDR 220000 per vehicle one way.

What are the check-in and check-out times at Mercure Surabaya Grand Miram?

Check-in start time: 2 PM; check-in end time: midnight. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.

What is there to do at Mercure Surabaya Grand Miram and nearby?

Mercure Surabaya Grand Miram has a spa, an outdoor pool and a health club, as well as a picnic area and a garden.

Are there restaurants at or near Mercure Surabaya Grand Miram?

Yes, there are 3 on-site restaurants, featuring international cuisine, pool views and poolside dining.

What's the area around Mercure Surabaya Grand Miram like?

Mercure Surabaya Grand Miram is in Surabaya Center, a short 18-minute walk from Surabaya Zoo and 14 minutes' walk from Taman Bungkul.

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Mercure Surabaya Grand Miram Reviews

Reviews

7.8

Good

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Exceptional

SURABAYA OCTOBER 2024

Really nice hotel. Rooms are good. Staff were all really super friendly and helpful. My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff.
Simon, 3-night trip

8/10 Very good

For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
David, 2-night trip

8/10 Very good

SURABAYA JULY 2023

Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Simon, 3-night trip

8/10 Very good

Was oké
marijke, 2-night trip

6/10 Good

They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Dennis, 4-night trip

8/10 Very good

Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Antonius, 7-night trip

6/10 Good

The TV was not working and couldnt get a usb charger / was pretty dark in the room
Michael, 1-night trip

10/10 Exceptional

tidak disediakan sikat gigi spt hotel lain
1-night trip

10/10 Exceptional

Yukio, 1-night trip

8/10 Very good

平價優質的飯店

地點：可。 交通：普通，位於Jl. Raya Darmo 大路上是少數有完整人行道的路，有公車，交通繁忙。 硬體設備：佳，有電視，空間可，不提供一次性牙刷牙膏。浴廁大，熱水器溫控不大好，水量足，有乾式分離。床、被、枕舒適性佳。有游泳池、健身房等設施。 清潔：乾淨，臥房地板是貼皮木紋地板，床單被套均乾淨。 服務：優，員工訓練有素也積極處理問題。 周遭環境：安靜，雖然在車水馬龍的大路上，但飯店內並不會聽到聲音。 網路：可，有提供免費wifi ，速度不錯。 停車場：有。 早餐：豐盛，可選擇是否加早餐。 價格：便宜，CP值高。
CHUN-WEI, 3-night trip

8/10 Very good

I, 1-night trip

8/10 Very good

elly, 1-night trip

6/10 Good

Dusty Room lacking maintenance

We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
1-night trip

4/10 Fair

あまり対応よくない
shingo, 2-night trip

8/10 Very good

2-night trip

6/10 Good

6박동안 객실 청소와 서비스 문제로 매우 불편했음. 타올부족으로 거의 매일 재요청을 해야했고 바닥청소도 깨끗하지 못했으며 세면대와 샤워부스는 배수가 잘 되지않아서 방을 바꿨음에도 불구하고 계속 막혀서 불편했음. 6박으로 체크인했는데 5박째 되는날 카드키가 안되서 연장해야했음. 같이 간 사람도 같은 문제가 있어서 카드키를 연장해야했음.
5-night trip

8/10 Very good

The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
3-night trip

8/10 Very good

After all just 👌

It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Wielanda, 6-night trip

8/10 Very good

Mercure Surabaya review

Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
KEKWEE, 2-night trip

4/10 Fair

HIROSUKE, 1-night trip

10/10 Exceptional

MacKenzie, 1-night trip

10/10 Exceptional

Nice hotel, decent price, close to downtown, friendly staffs.
5-night trip

8/10 Very good

スタッフが愛想良くて親切だった。部屋はトイレの便座が上げたままにできず座らないと用を足せないなど若干のメンテが必要。
2-night trip

4/10 Fair

泗水美居

床單沒換有很大髒汙，早上8點服務生無故敲門，說要檢查廁所，我並沒有要求或通知要檢查廁所。昨天才搭飛機到泗水，一大早就被吵起來。
weija, 1-night trip

10/10 Exceptional

2-night trip