Unfortunately this hotel has gone downhill. We’ve been returning to this hotel for years and up until this year we have been massively let down. Whilst this hotel is within one of the best locations within the Lake District, the hotel itself has a lot to improve on.
As far as cleanliness goes I would struggle to find a clean piece of cutlery no matter how much I swapped my filthy ones.
When we arrived there was stains on the sheets that they appeared to try and hide away, and when asked for it to be cleaned or replaced we was told they had no others.
When our bedroom was serviced they had not replaced out mugs or spoons, nor had they refilled the tea and coffee. And when asking for more the management seemed rude, as if it was criminal we had asked for more, I think they require more training in attending to customers.
Maintenance is no better my partner and I had to cover the holes within the shower head with our hands in order to shower.
Most of the furniture is worn and dated and our TV remote was not working properly. Only a few buttons worked. When we spoke up about it they only replaced it within the remote from the room adjacent to us! That our partnering couple was staying in, leaving them with the broken remote.
They also only provide single quilts in the double rooms.
As far as the food goes it was quite pleasant, especially breakfast; one night we had the BBQ pork belly starter and the crackling was inedible, like plastic.