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MUR Hotel Neptuno Gran Canaria - Adults Only

4.0 star property
Adults-only hotel with 2 restaurants, near Maspalomas Dunes

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Photo gallery for MUR Hotel Neptuno Gran Canaria - Adults Only

Outdoor pool
2 restaurants, lunch served, international cuisine
1 bedroom, minibar, in-room safe, desk
Reception
Interior entrance
Unwind at MUR Hotel Neptuno Gran Canaria - Adults Only, a tranquil oasis in Playa del Ingles. Enjoy international cuisine at one of the two on-site restaurants or relax by the pool with a refreshing drink from the poolside bar. Take advantage of free WiFi, indulge in some retail therapy on site, and recharge with a rejuvenating massage.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Electric vehicle charging point
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Airport shuttle
  • Terrace

Feel at home (6)

  • Private bathroom
  • Separate sitting area
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is £137
includes taxes & fees
31 Jul - 1 Aug

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room Single Use, Balcony

1 bedroom, minibar, in-room safe, desk

Double Room Single Use, Balcony

8.4 out of 10
Very good
(18 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Shower/bath combination
  • 23 sq m
  • Resort view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room Single Use, Balcony, Pool View

1 bedroom, minibar, in-room safe, desk

Double Room Single Use, Balcony, Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Shower/bath combination
  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Double or Twin Room, Balcony, Pool View

1 bedroom, minibar, in-room safe, desk

Standard Double or Twin Room, Balcony, Pool View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Standard Double or Twin Room, Balcony

1 bedroom, minibar, in-room safe, desk

Standard Double or Twin Room, Balcony

7.8 out of 10
Good
(17 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Shower/bath combination
  • 23 sq m
  • Resort view
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

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About the area

Map
Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100

What's nearby

  • Yumbo Shopping Center - 1 min walk - 0.0 km
  • English Beach - 13 min walk - 1.2 km
  • Maspalomas Dunes - 3 min drive - 1.5 km
  • San Agustin Beach - 7 min drive - 4.2 km
  • Maspalomas Lighthouse - 8 min drive - 5.6 km

Getting around

  • Las Palmas (LPA-Gran Canaria) - 28 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Restaurante Pizzeria Centrum - ‬2 min walk
  • ‪Tom's Cruising Bar - ‬4 min walk
  • ‪Ricky's Cabaret Bar - ‬4 min walk
  • ‪Ritz - ‬3 min walk
  • ‪Café de Paris - ‬3 min walk

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

When you stay at MUR Hotel Neptuno Gran Canaria - Adults Only, you'll be a short five-minute drive from Yumbo Shopping Center and Maspalomas Dunes. You can grab a bite to eat at one of the 2 restaurants, then indulge in massages, facials or aromatherapy. An outdoor pool, a poolside bar and a 24-hour fitness centre are other highlights at this eco-friendly hotel. The helpful staff and overall property condition get good marks from fellow travellers.

All-inclusive

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, German, Spanish

At a glance

DONE

Hotel size

    • 171 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • Children (18 years old and younger) are not allowed
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

What to do

  • Shopping
  • Beach nearby
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 24-hour fitness centre
  • An outdoor pool
  • Arcade/games room
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Local artist showcase
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Restaurante – On-site buffet restaurant.
La Sirena – Overlooking the pool, this bar specialises in international cuisine and only serves lunch. Open daily.
Sotavento – On-site piano bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Safes in guest rooms can be used for EUR 2 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 6 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
Mur Neptuno Gran Canaria
MUR Hotel Neptuno Gran Canaria Adults Only
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

Frequently asked questions

Does MUR Hotel Neptuno Gran Canaria - Adults Only offer free cancellation for a full refund?

Yes, MUR Hotel Neptuno Gran Canaria - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, there's an outdoor pool. Guests have pool access from 10 AM to 6 PM.

Are pets allowed at MUR Hotel Neptuno Gran Canaria - Adults Only?

Sorry, pets aren't allowed.

Is parking offered on site at MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, there's free self parking. Parking spaces may be limited. Electric car charging is available.

Is an airport shuttle service offered by MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, an airport shuttle is available.

What are the check-in and check-out times at MUR Hotel Neptuno Gran Canaria - Adults Only?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon. Contactless social distancing and check-out are available.

What is there to do at MUR Hotel Neptuno Gran Canaria - Adults Only and nearby?

Have fun with activities such as cycling, hiking and parasailing, and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness centre and a sauna. MUR Hotel Neptuno Gran Canaria - Adults Only also has an arcade and a garden.

Are there restaurants at or near MUR Hotel Neptuno Gran Canaria - Adults Only?

Yes, there are 2 on-site restaurants, featuring international cuisine and pool views.

Does MUR Hotel Neptuno Gran Canaria - Adults Only have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around MUR Hotel Neptuno Gran Canaria - Adults Only like?

MUR Hotel Neptuno Gran Canaria - Adults Only is a short 2-minute walk from Yumbo Shopping Center and 15 minutes' walk from English Beach.

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MUR Hotel Neptuno Gran Canaria - Adults Only Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Location
Breakfast
Restaurant
Lobby
Buffets
Live music
Lunch

What guests liked

  • The pool area was well maintained, clean, and had plenty of sun beds, with some rooms even having a pool-facing view. (6 reviews)
  • Breakfast offered excellent variety, quality, and presentation with a mix of local, regional, and international options. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10

Wonderful staff and nice location for exploring the town.
7-night trip

10/10

Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.
6-night trip

6/10

The staff was very friendly and helpful. In the evenings, the music from the nearby nightclubs could be clearly heard in the hotel room.
4-night trip

10/10

All the staff throughout the stay were excellent and very friendly Enjoyed it immensely
7-night trip

10/10

They had a lot of small nice touches, free sangria at the poolside midday, dry rack pullet cords on the balcony for drying your towels and bathies, excellent value for money for anything that wasn't included in all inclusive/half board deal, would definitely come back here for long weekend again. Staff were also really friendly and provided good service.
3-night trip

10/10

I am a regular visitor to Gran Canaria but this was my first stay at the Neptuno. Although I knew it had a good reputation I was a bit wary about potential noise from the neighbouring Yumbo Centre. It turned out to be a non-issue. I had a lovely stay. The room was simple but comfortable and very clean, the public areas are attractive and the facilities good, including a gym and wellness area. Staying on a half board basis I found the selection at dinner pretty good, augmented by the nightly selections fresh from the grill. The staff were utterly delightful. I will happily stay there again.
5-night trip

10/10

Another fantastic stay at Neptuno. It’s my hotel of choice when staying at Playa. The pool area is fantastic with a bar, sauna and steam room. The staff are friendly and will go out of their way to help you. I always was greeted with a smile, the food is delicious. I like the grill and the grill by the pool in the bar area. The room has all the facilities you will need. My only concerns were the water in the pool being murky and people dragging a chair across the floor at all times in the room above me. Other than that I had a lovely time and will be coming back. The hotel also backs onto the Yumbo.
6-night trip

4/10

Was in awful room but couldn't move on arrival or next day I was only offer a room swap once I had unpacked and would need to repack and wait for the room to be cleaned Rea
9-night trip

10/10

Super accommodating, friendly staff! Lots of regulars. Best holiday atmosphere. Absolutely recommended! ☀️👍🌈
14-night trip

10/10

Very good location, great food and very friendly staff.
14-night trip

10/10

Great stay. Very good place. I will be back one day.
10-night trip

10/10

Staff and food were brilliant. Area around the pool is limited but we always found sunbeds.
7-night trip

8/10

The service and food are very good of the hotel
8-night trip

8/10

The breakfast lacked vegan items. The rooms were tired. The self check in did not work. The staff were kind and professional. The coffee was good and the soundproofing from the Yumbo was excellent.
2-night trip

10/10

The personal was very good, helpful. Very nice place, ideal location.
7-night trip

10/10

The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre
3-night trip

10/10

Amazing friendly staff , kept very clean , and good breakfast/ dinning times
7-night trip

10/10

Great hotel Stayed on the all inclusive package and great food and drinks. really close up the Yumbo and good bus links to travel around Room was really nice with a pool view.
6-night trip

10/10

Lovely hotel and excellent value
8-night trip

10/10

Pleasant and helpful staff, a clean and comfortable room. Very good quality food.
5-night trip

10/10

Nice hotel

10/10

I've stayed at the Neptuno a few times now and always enjoyed it. Friendly staff, good food, comfortable rooms, relaxed atmosphere. Right next to the Yumbo centre if you're there for the nightlife
7-night trip

8/10

Great hotel, friendly staff, location is prime, clean rooms and good breakfast buffet. Overall super happy with my stay. The hotel itself sports a little outdated interior design, but aside from that everything is great.
12-night trip

10/10

Nice comfortable 4* hotel that does everything well and at a fair price.
7-night trip

10/10

Great location, service, food, professionalism, location. Well done.
13-night trip