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All properties in San Bartolome de Tirajana, Canary Islands, Spain

H10 Playa Meloneras Palace

Luxury hotel with spa, near Meloneras Beach

  • Free WiFi and free parking
From
£154

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Outdoor Pool
  • Indoor Spa Tub
  • Infinity Pool
Infinity Pool. Image 1 of 52.
1 / 52Infinity Pool
Calle Mar Caspio, 5, San Bartolome de Tirajana, 35100, Gran Canaria, Spain
9.0.Superb.
  • Our stay was pretty bad, we already got issues from day 1. Some Staff at the restaurant…

    Jul 21, 2021

  • Hotel rooms in need of an upgrade but were comfortable and clean. The hotel staff were…

    Mar 10, 2020

See all 249 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) and European Holiday Home Association (EHHA - Europe) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Walkable
Safe
Shopping
Easy parking
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 374 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools

For families

  • Free cots/infant beds
  • Children's pool
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • In Costa Meloneras
  • Maspalomas Lighthouse - 24-minute walk
  • Maspalomas Dunes - 25-minute walk
  • Meloneras Beach - 6-minute walk
  • Maspalomas Golf Course - 31-minute walk
  • Maspalomas Beach - 23-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Twin Room
  • Double Room, Sea View
  • Double Room Single Use
  • Double Room Single Use, Sea View

Location

Calle Mar Caspio, 5, San Bartolome de Tirajana, 35100, Gran Canaria, Spain
  • In Costa Meloneras
  • Maspalomas Lighthouse - 24-minute walk
  • Maspalomas Dunes - 25-minute walk

What’s around

Landmarks

  • In Costa Meloneras
  • Maspalomas Lighthouse - 24-minute walk
  • Maspalomas Dunes - 25-minute walk
  • Meloneras Beach - 6-minute walk
  • Maspalomas Golf Course - 31-minute walk
  • Maspalomas Beach - 23-minute walk
  • La Charca Lagoon - 24-minute walk
  • Holiday World Maspalomas - 38-minute walk
  • Playa de Pasito Blanco - 39-minute walk
  • Maspalomas Botanical Garden - 45-minute walk
  • Aqualand Maspalomas - 3.1 mi / 4.9 km

Getting around

  • Las Palmas (LPA-Gran Canaria) 24-min drive

At a glance

Hotel size

  • This hotel has 374 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*
  • 1 per room (up to 11 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 3 restaurants
  • 4 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Water dispenser

Things to do

  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Fitness classes on site
  • Bicycle rentals on site
  • Bicycle rentals nearby
  • Nightclub
  • Pool sunloungers
  • Health club
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table

Working away

  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 6997
  • Conference space size (meters) - 650
  • Conference centre
  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter

Facilities

  • Number of buildings/towers: 4
  • Lift
  • Rooftop terrace
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site

Languages Spoken

  • Dutch
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath with shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at H10 Playa Meloneras Palace are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Not included
  • Surcharge for premium or imported alcoholic beverages
  • Gratuities

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Despacio Spa Centre. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Tamadaba – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Gaudi – This restaurant specialises in international cuisine and serves breakfast and dinner. Open daily.

Bar Naturalia – This poolside bar serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Chill-Out Tropical – This bar is located by the pool. Open daily.

La Brasserie – On-site brasserie. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Biosphere, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Small print

Also known as

  • H10 Playa Meloneras Palace Hotel
  • H10 Playa Meloneras Palace Hotel San Bartolome de Tirajana
  • H10 Playa Palace Hotel
  • H10 Playa Meloneras Palace
  • H10 Playa Palace
  • H10 Playa Meloneras Palace Hotel
  • H10 Playa Meloneras Palace San Bartolome de Tirajana
  • H10 Playa Meloneras Palace Hotel San Bartolome de Tirajana
  • H10 Playa Meloneras Palace Hotel
  • H10 Playa Meloneras Palace San Bartolome de Tirajana

Optional extras

Late check-out can be arranged for an extra charge of EUR 45

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 25 per pet, per day

Service animals exempt from fees

Policies

Please note this property enforces a strict dress code.

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 10:00 AM to 6:00 PM.

Guests under 16 years old are not allowed in the spa.

This property uses geothermal energy, plus eco-friendly cleaning products.

Guests can rest easy knowing that there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Day gala dinner fee for stays on 25 December
  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, H10 Playa Meloneras Palace does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spaces may be limited.
  • Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 10:00 AM to 6:00 PM.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 5 kg per pet. There's a charge of EUR 25 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 2:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of EUR 45 (subject to availability). Contactless social distancing and check-out are available.
  • Yes, there are 3 on-site restaurants, featuring al fresco dining, international cuisine and ocean views. Nearby restaurants include La Proa Casa Reyes (6-min walk) and El Nublo (2.1 mi).
  • Have fun with on-site activities such as cycling, and improve your game on the tennis courts. Additional recreation on-site includes aerobics . Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. H10 Playa Meloneras Palace also has 4 bars, a nightclub and a Turkish bath, as well as an arcade and a garden.
9.0.Superb.
  • 10.0.Exceptional

    Outstanding on all levels!!!

    This place is amazing on all levels!!! Me and my partner stayed for 4 nights and planned to move round the coast for 3 nights - we came back after one night as it was that good :) Will definitely be coming back here!

    Jacob, 2 night trip, Mar 5, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The hôtel was fabulous, the food, service and friendliness was second to none. Jose arranged a beautiful melon arrangement with candles at breakfast when it was my husbands birthday. Z the guest relations chap was amazing. We was so kind to my son and got all the children to play together at the pool with various activities.

    Joannd, 8 night family trip, Feb 14, 2020

    Verified Expedia guest review

  • 4.0.Fair

    5 Star Hotel - Really?

    Overall, a disappointing experience with this hotel, which I partly blame Hotels.com for the marketing of their, so called, VIP Gold Service. We chose this property on the basis that we should get a free upgrade and late checkout, albeit, subject to availability. I understand that busy hotels cannot always offer this, however, you would expect a commensurate alternative incentive to be offered in the event that the hotel was full e.g. a complimentary meal in their 'a la carte' restaurant instead of the cheap bottle of Rioja which was left in the room on arrival (with no corkscrew to open it!). As for the hotel itself, I'm not sure how it can consider itself to be a 5 star property when there are a number of 4 star properties in the vicinity e.g. Lopesan Villa del Conde, which I would consider at least as good as this one. Some examples of issues include: Wifi - only available in your room once you have gone back to reception to ask for the code! No Kettle in the room. Again, you have to go and ask for it. Dining options are very limited. They only offered a buffet service on HB. Even upgrading to their Privilege service meant you only got 50% off in their A La Carte restaurant. I checked some other 5 star properties in the resort and most offered multiple dining options e.g. Riu Meloneras Palace. I would say, however, that the service staff were very friendly and helpful. Would we go back to Meloneras? most definitely Would we stay at this property? most definitely not

    7 night trip, Jan 25, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel-a bit far from main shopping area. No problem for me but may be for less mobile.

    7 night trip, Jan 4, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Overall very good. Sun beds need cushions,they are uncomfortable. Rooms a little dark & need updating. Would recommend this hotel & would love to return.

    Sian, 10 night romance trip, Dec 21, 2019

    Verified Expedia guest review

  • 6.0.Good

    The hotel is beautiful. Rooms large bathrooms lovely. Food wonderful. Location fabulous. Only negative is the awful staff in the main dining room. They are unfriendly cursory and behave like they are unhappy with their job. The lady checking the room number was so bad. As l was alone it spoilt my holiday.

    Tania, 4 night trip, Jun 17, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Girl’s Road Trip

    A special treat for friends 60th birthday

    Sandra, 4 night trip with friends, Apr 25, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic Holiday

    Brilliant

    7 night romance trip, Apr 14, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    From check in to check out the customer service was great, special mention to Gerado in Reception and Carvello in the restaurant. This hotel is lovely and clean and the pool area, sunbeds were nicely spaced out, staff were all friendly and work hard and the food was fab!

    7 night family trip, Mar 29, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    We found the hotel to have a relaxing atmosphere and there was plenty of open space to relax. Would have preferred a double bed rather than a twin unless they could be zipped together. Would certainly recommend hotel.

    7 night romance trip, Mar 11, 2019

    Verified Expedia guest review

See all 249 reviews