Our family room was not at all like the pictures. It was much smaller and in serious need of painting.
The room door did not have a complete door jam and I could see light from the hallway at night.
A plug socket, present within a shelf unit, was loose and did not comply with H&S. This has now been fixed (not by the hotel).
We arrived in an October rain shower to find a fan was in use in our room and windows open. The sewer stench experienced next morning demonstrated why. We covered plug holes with wet towels to prevent the smell, but there is clearly a serious plumbing problem.
Our first breakfast took quite a while to arrive. The presentation looked good, but everything was stone cold and therefore not edible. Once a staff member was present this was explained, but no remedies were offered. Breakfast was avoided the next morning.
The location is good, just a short walk from the tube. The street is pleasant with Waterstones, including cafe, just across the street.
At checkout I normally expect to be asked how my stay had been, the absence of any such enquiry makes me wonder if staff already know the answer?
The rating seen on Hotels site seems suspicious to me.