6/10 Good
14 Nov 2024
A Hassan
The stay average overall . But I would have not bothered to review if it was not for one shocking incident that really left a bad taste for me regarding this hotel's staff customer service acumen. During my stay, one of the hotel reception staff took it upon themselves to come to my room at 8.45am (mind you, checkout is at 12pm), and open the door (yes, without my consent) to ask whether or not I'm checking out or extending? Luckily, I got up from sleep and was near the door when that happened and pushed the door shut - as I wasn't even dressed to answer the door. But still, I chose to stay at the hotel because my elderly parents were checked in there, along with many other family members of mine. Will I come back? I doubt it.
Verified traveller
4-night business trip
Verified Hotels.com guest review