4/10 Fair
Martin
22 Jun 2026It is a bit difficult for me to accurately review as I never actually got to see the room that I booked. The building was clean, modern and secure. Handily placed from the tube line and a few eateries in the near vicinity. I thought it was going to be a great option.
Check in was due to be 3pm. I arrived slightly early and told that my room was not yet ready. Fair enough, and not an issue. I was asked to wait in the foyer.
I think that there was also a staff changeover as the person i originally saw was never seen again!
To cut a long story short I waited for an hour and a half in the foyer. No one could tell me when I was going to get my room. Others seemed to arrive and get shown to a room (maybe a different grade?) but they could not give me a time. I had a meeting to go to so in the end decided to cancel. The staff were fine, but a but uncaring I would say. I have got my refund in full, but it did cause me extreme inconvenience and surprised me as the reviews seemed to be good. Maybe mine is a one off incident and I was unlucky, but as a business hotel I am not sure I can risk being treated like this, so probably won't return.