2/10 Poor
19 Feb 2025
Awful awful customer services!! Do not stay here
I unfortunately booked here and the day before my trip I was told by the airline that there was a national strike in Brussels. I tried all different solutions, such as Eurostar from the uk etc, but everything was so much more expensive. I requested for the hotel to either refund my booking due to the extreme circumstances or even change my booking to the next week, they declined both. They also wouldn’t even offer as much as a voucher to make it a little bit cheaper to rebook. I personally think this is just awful customer services and if you’re staying here be prepared for them to have 0 empathy!
Verified traveller
3-night trip