10/10 Exceptional
12 Jan 2025
Excellent stay with 1 minor glitch
Clean, modern hotel. Not too far from tram or bus stop. Metro is a 12 min walk though. Google maps from the city to hotel shows St Marx on 71 tram as the stop. But if you go to next stop (Litfasstrasse) your walk time to hotel is cut to half.
Now the glitch part. Hotel staff was nice and accommodating. Except once when my kid asked for a tea bag to replenish the coffee/tea in the room, she was told by the front desk lady no tea bags to replenish. Even though we stayed for 7 days. 1 extra tea bag would not hurt the hotel for the long stay guests. But after i asked the gentleman in front desk the next day, he had no issue with my request.
May be it’s a teaching moment to the girl in front desk-you can’t say no to a simple tea bag request. It hurts the reputation of the business. And reputation is a big deal in hospitality industry.
Verified traveller
6-night family trip
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